We have developed numerous training packages using Captivate 5. For the most part they seem to work nicely, however, three of our users (out of hundreds) have reported the following error (please view attached screenshot).
One user is using Firefox (dont know browser or flash version),
Second User is using Internet Explorer 8.0.7601 with a flash version of 10.2.1.53
Third user tried both IE and Firefox and has a flash version of 10.2.15.1
I myself am using IE 8 with a flash version of 10.2.153 and am not able to replicate the error.
I have done a search on the forums trying to see if anyone else has come accross the same error and found the following thread: http://forums.adobe.com/message/3269584 However we are not using the aggregator for our projects, and although we do use a preloader, the vast majority of our users are not experiencing problems. For those users who are having difficulties two of them seem to be able to open some modules but not others (yet the same pre loader is used throughout all our courseware).
One interesting observation that I have had is that for one user the error only occurs on modules that are using a table of contents (in overlay mode) and they are able to open all other modules. Yet, for one of the other users the error is occuring on all modules, even those without a table of contents.
I can't figure out what may be causing the problem because each user is experiencing the error under slightly different circumstances (In terms of flash versions, browsers and whether or not the module has a table of contents or preloaders).
Has anyone else experienced the above error. If so did you figure out what was causing the problem?
Sorry for the delay with responding to your email but I only work part-time and haven't been in the office the last couple of days.
I should have mentioned in my post that the courseware is SCORM 2004 compliant and the errors are occurring when some users launch the module from our LMS. I have attached the scorm zip file.
Note: this module contains a table of contents and uses a widget to expand/collapse it. I originally thought that this may be the cause of the issue until Some users experienced the same problem with modules that do not contain the widget/table of contents.
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