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Camoco
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Email loading problem

Jul 20, 2012 1:42 AM

I just had a call from an anxious client who has opened her imap email account at home and all 6000 emails are downloading at once (slowly). I have opened the same account on webmail and could see her inbox with no issues, however I then 'checked email' and it is 'loaded messages' for ages and now displays a warning that the folder may have been deleted.

 

Any idea why this is happening - my client needs answers.

258 Views   2 Replies   Latest reply: Camoco, Jul 23, 2012 7:31 PM
 
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  • Sidney Mitchell
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    1. Sidney Mitchell,
    Jul 20, 2012 9:51 AM   in reply to Camoco
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    Hi,

     

    Unfortunately not quite sure why this is happening. 

     

    However I would suggest logging a case to us with the additional details required below so we can have our team investigate the cause of this. 

     

    -Email account and login

    -Any error messages please provide a screencast if possible

    -Provide any steps that is throwing errors, loading issues, etc

     

    You can log a ticket via admin -> help&support. 

     

    Kind regards,

    -Sidney

     
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  • Camoco
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    2. Camoco,
    Jul 23, 2012 7:31 PM   in reply to Sidney Mitchell
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    Hi Sidney,

    Thanks for the reply. It appears the issue was with the business owner's email program (corrunt Outlook .pst file).

    Cheers

    Camo

     
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