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Andrew Smith
Andrew Smith
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v19 Android Adobe Content Viewer dumped my folios

Mar 15, 2012 9:16 AM

I fired up our Xoom this morning to preview some article changes and upgraded the Adobe Content Viewer.  Unfortunately I was greeted with an empty library, even though I had 10 or more already downloaded folios before the update.  I was viewing one right before the update was installed.  After signing in all the folios show up in the library, but they show as not having been downloaded yet.  Did I do something wrong, or will my customers have to re-download entire folios that were already downloaded to their devices prior to the Adobe Content Viewer update?  After the v18 ACV update I had to update an article in each folio for them to be viewable (which was not ideal) but at least it only forced one article to be re-downloaded.

 

Has anyone else experienced this?  I haven't started getting calls about this yet but I'm sure they'll be coming soon if it's not just me that's losing their downloaded folios.

 

Andrew

426 Views   3 Replies   Latest reply: Jimraynor01, Jul 23, 2012 10:59 PM
 
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  • Andrew Smith
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    1. Andrew Smith,
    Mar 15, 2012 2:02 PM   in reply to Andrew Smith
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    I just updated the Adobe Content Viewer on my Droid X and the same thing happened, all previously downloaded folios have disappeared from the library and must be redownloaded.

     

    Just before the ACV update I used the v18 viewer to download some updates and all connected and worked well.  There's something about the v19 viewer that decided to delete the folios.

     
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  • Jimraynor01
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    2. Jimraynor01,
    Jul 23, 2012 9:34 AM   in reply to Andrew Smith
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    Hi Andrew,

     

    Do you know if this is still the case for the latest version?

     

    I wonder if this is by design, or just happened with v19 update.

     

    It would seem beneficial for Adobe to have all users need to re-download everything after an update of an app.

     

    Hoping for a quick answer, otherwise ill have to test it myself on v21

     

    ps, you mentioned Android, so it did not happen in iOS?

     
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  • Jimraynor01
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    3. Jimraynor01,
    Jul 23, 2012 10:59 PM   in reply to Jimraynor01
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    I tested for iOS downgrade to v20 then upgrade to v21. Both versions kept the downloaded folios intact after update.

     
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