Skip navigation
nadia nhj
nadia nhj Calculating status...
Currently Being Moderated

says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

Jul 23, 2012 1:08 PM

Tags: ##invalidserial

says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

521 Views   4 Replies   Latest reply: nadia nhj, Jul 24, 2012 4:35 AM
 
Replies
  • Vikrant Rai
    Currently Being Moderated
    1. Vikrant Rai,
    Jul 24, 2012 1:49 AM   in reply to nadia nhj
    Report

    I think that you'll need to get in touch with support to sort this out.

    But you could check your order to see if you ordered and upgrade or a new purchase. The serial numbers for upgrade are different, and require the earlier version on your computer ( or its serial number instead).

     

    If you've oredered an upgrade, check that you're entering the correct serial number. You'll probably be prompted to enter both: once for qualifying product and once for the new upgrade.

    Let us know if this was the issue. If not, I suggest that you get in touch with Adobe Support.

     
    |
    Mark as:
  • nadia nhj
    Currently Being Moderated
    2. nadia nhj,
    Jul 24, 2012 2:01 AM   in reply to Vikrant Rai
    Report

    thank You Vikrant Rai. It turned out to be very simple - before i had the full version (i bought cs6 in Polish) I installed the trial in english so while upgrading it to the full version (after getting my serial via email from adobe) i didn't know that i have to install it once again in Polish. By the way - It would be VERY HELPFUL if adobe users could change the programme language AFTER INSTALLATION. i made a mistake with buying the Polish version and now I have to use it for the next couple of years (I'm way more familliar with my programmes in english :] ).

     
    |
    Mark as:
  • Vikrant Rai
    Currently Being Moderated
    3. Vikrant Rai,
    Jul 24, 2012 4:11 AM   in reply to nadia nhj
    Report

    In case you want it, you can order a language swap to English. The details are here: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platfo rm-language-swap.html..

     
    |
    Mark as:
  • nadia nhj
    Currently Being Moderated
    4. nadia nhj,
    Jul 24, 2012 4:35 AM   in reply to Vikrant Rai
    Report

    THANK YOU SO MUCH!!!! I sent an e-mail to Adobe. Let's see what happens :] You are a great helper here Vikrant Rai.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points