Adobe Community: Error message when saving for web and devices

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Dec 23, 2006

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1. Noel Carboni,

Jul 21, 2012 7:58 AM in reply to thersher

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Your error message image didn't come through.

-Noel

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2. thersher,

Jul 21, 2012 5:36 PM in reply to Noel Carboni

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Oops, let's try again.

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3. Noel Carboni,

Jul 21, 2012 9:17 PM in reply to thersher

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I have a vague memory of reading about this but it was a long time ago. I think the resolution may have been to reset the Photoshop preferences.

-Noel

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4. station_two,

Jul 22, 2012 12:52 AM in reply to thersher

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If Noel's suggestion of resetting preferences does not solve your issue, take a close look at all volumes, folders and files in the path. Make sure nothing there contains any illegal characters. Stick to numbers, the letters of the English alphabet, and underscores. Make sure you have no "special characters" there, no apostrophes, commas, asterisks, ampersands, quote marks, parenthesis, slashes or diacritics of any kind.

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5. thersher,

Jul 22, 2012 6:28 AM in reply to station_two

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Deleting the Save for Web preferences worked, thank you! For future however, what "path" is this refering to, should that not have worked?

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6. Noel Carboni,

Jul 22, 2012 8:47 AM in reply to thersher

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Glad to hear it worked for you.

Did you have the computer connected to a network at one time that it is not, now, or to an external drive that isn't present now? A folder path that once existed but is no longer present?

I'm thinking the path that you last saved something to isn't present, and rather than recovering from the failure to set the default there it's putting up an error. Seems like a very basic programming error.

-Noel

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7. thersher,

Jul 22, 2012 8:45 PM in reply to Noel Carboni

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Hmm, well that was short lived. I do have an external hard drive that I take back and forth between my desktop and my laptop, however I've never had this problem before. Now, the problem is back, and there isn't a preferences file to delete. I am having this problem on the laptop, by the way. Both machines run Windows 7 and the same version of Photoshop, and I only have this issue on the laptop (so far, lol).

The drive letter for the external drive is always the same, and it doesn't matter whether I try to do this from the C drive or the external drive, the error message is the same.

So, how can I fix this very basic programming error?

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8. SG...,

Jul 24, 2012 2:13 AM in reply to thersher

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Hi,

See if this solution works (from this post):

regards,

steve

26. leonty16,

Jun 26, 2010 11:17 AM in reply to turtle_

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FIXED .....

OK guys....I had this problem for the longest time & Whenever I tried to use "save to web" feature, I would get the same error.... after a lot of research & finally found a resolution.....

I wanted to take this opportunity to share the resolution why this feature was not working properly....

Here is the link where you will find what the problem was...

http://www.techsupportforum.com/microsoft-support/windows-vista-window s-7-support/235245-solved-error-1324-when-installing-applications.htm l

Basically, go to this registry location:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\U ser Shell Folders

& make sure that your current "my documents" sub folders are set to:

My Music       REG_EXPAND_SZ         %USERPROFILE%\Music My Pictures    REG_EXPAND_SZ         %USERPROFILE%\Pictures

My Videos      REG_EXPAND_SZ         %USERPROFILE%\Videos
Personal         REG_EXPAND_SZ         %USERPROFILE%\Documents


etc...etc...etc....

When I fixed my registry...this error went away & I had no problems with it anymore...please post this resolution on the website for others!

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9. Noel Carboni,

Jul 24, 2012 9:13 AM in reply to thersher

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Steve, this wonderful forum software turned that post to hash, in several different ways.

It might be better to send them to a spot closer to the info...

http://www.techsupportforum.com/forums/f217/solved-error-1324-when-ins talling-applications-235245-3.html#post1404927

Also, advising people to change their known folder ID values directly in the registry should probably be couched with some warning language that doing so may will break linkages that they have established (e.g., if one has relocated their My Pictures folder to somewhere non-standard, just changing the registry value is going to break things).

Generally speaking, Windows and its apps still like best to be installed and run 100% from drive C: without any special relocations (such as those that are done by folks with too-small SSD drives, for example).

-Noel

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10. thersher,

Sep 14, 2012 7:42 AM in reply to Noel Carboni

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I'm still having this issue and I don't understand what the previous 2 posts have to do with my particular problem, since I am not trying to install an application nor am I having issues with My PIctures or My Documents.

Any other solutions out there? I'm sure someone else must have run up against this before.

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Error message when saving for web and devices

Jul 21, 2012 7:29 AM

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