Skip navigation
talaya white
talaya white
Currently Being Moderated

Automatic Crash Reporter?

Jul 23, 2012 3:31 PM

Tags: #crash_reporter

Hi, I've crashed InDesign CS6 about 8 times today (and Photoshop twice), and I'm on crazy newspaper deadlines, so I can't come here and report them while I'm working. Is there something that will pop up and ask me to report to Adobe when things crash? Apple comes up and asks me to report, but Adobe doesn't. These are crashes that happen when I do specific things with specific documents, so I don't think they're Apple problems.

Thanks, -Talaya

626 Views   5 Replies   Latest reply: Peter Spier, Jul 24, 2012 4:25 AM
 
Replies
  • talaya white
    Currently Being Moderated
    1. talaya white,
    Jul 23, 2012 4:08 PM   in reply to talaya white
    Report

    Ok, after more research ('cause I can't do anything anyway because my file keeps crashing), I found this: http://helpx.adobe.com/creative-suite/kb/changing-settings-crash-repor ter.html

    Seems like what I'm looking for, all hunky-dory until Step #6. I don't see a AdobeCrashReporter.app anywhere for InDesign...? Or in any of my other CS6 Applications??? I have it in CS3 applications.

    If I have to I'll switch us back over to CS3, but that definitely falls under the "Desperate Measures" category, since it means losing all the changes we did on templates and repeat ads since switching over.

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    2. Peter Spier,
    Jul 23, 2012 4:32 PM   in reply to talaya white
    Report

    Crash reporter should just pop up, I think.

     

    Maybe this will help: http://indesignsecrets.com/guide-to-interpreting-indesign-crash-report s.php

     
    |
    Mark as:
  • talaya white
    Currently Being Moderated
    3. talaya white,
    Jul 23, 2012 7:41 PM   in reply to Peter Spier
    Report

    Looks like I (or someone using my computer) turned it off. I'll still need to revert to an earlier version for the moment, but luckily I've only had about 1 in 30 documents crash over and over, so it's not the touch of death and I won't have to revert permanently. Maybe there will be a workaround or fix or something once I get the time to explain it.

     
    |
    Mark as:
  • Manish-Sharma
    Currently Being Moderated
    4. Manish-Sharma,
    Jul 24, 2012 4:23 AM   in reply to talaya white
    Report

    The article http://helpx.adobe.com/creative-suite/kb/changing-settings-crash-repor ter.html is pretty old . let me re-write the steps below;-

     

    1. Control+click on the application file, such as the Adobe Indesign CS6.app file (depending on how your operating system preferences are set, you may not see the .app extension)

    2. Choose Show Package Contents. 

    3. Select Contents > Frameworks > AdobeCrashReporter.framework.

    4. Double-click the "Required" Folder.

    5. Double-click on AdobeCrashReporter.app

    6. Choose one of the options: 

    • Always show this dialog.

    • Don't show this dialog again and always send crashes to Adobe.
    • Don't show this dialog again and never send crashes to Adobe.
     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    5. Peter Spier,
    Jul 24, 2012 4:25 AM   in reply to talaya white
    Report

    When crashes seem to be isolated to certain files the odds are goo there's a problem in the file. The first step in such cases is to export to .idml. See Remove minor corruption by exporting

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points