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License probem

Jul 23, 2012 2:17 AM

Hi,

 

I licensed my digital editions when trying it out by seleecting this computer only.  Download two of my e-books from Google Play, thought great I now want to use this product.

 

I then installed ADE on my second computer and used by Adobe ID to authorize.  Tried to download the books I had looked at earlier and got the following message:

 

Error getting license

Error E_GOOGLE_DEVICE_LIMIT_REACHED

 

Thought no problem, went back to my 1st PC deleted the two Google Play E-books and authroized this version of ADE.  Tried to download the same books and got the same message:

 

Error getting license

Error E_GOOGLE_DEVICE_LIMIT_REACHED

 

Is there a way via support to get them to reset the account as I have paid for the books and now want to read them via ADE rather than Google Play web reader

 

Thanks

1255 Views   3 Replies   Latest reply: fredfred```1, Aug 2, 2012 2:30 PM
 
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