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Bev@mcr
Currently Being Moderated

Redirecting Form Output

Jul 20, 2012 12:30 PM

The client has just signed up for BC WebBasic.  They want form submissions to go to a specific email address.  According to what I can see in the knowledgebase, form submissions go only to administrators, of which WebBasic allows only 1.

This is an email address that clerks are going to access for the sole purpose of responding to customer request.  The clerks should not have administrative rights.

I thought I might solve the problem with a workflow, but I no longer see that option.

 
Replies
  • Currently Being Moderated
    Jul 20, 2012 3:01 PM   in reply to Bev@mcr

    Hi,

     

    The plan doesn't offer workflows so the alternative would be to use the "web form to email" option. 

     

    This article should help with this requirement.

     

    http://kb.worldsecuresystems.com/834/cpsid_83480.html

     

    Hope this helps!

    -Sidney

     
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  • Liam Dilley
    6,691 posts
    Feb 28, 2012
    Currently Being Moderated
    Jul 20, 2012 3:37 PM   in reply to Bev@mcr

    Replace, the code Sydney gave you is just a manual email process form rather then using the system email form.

     
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  • Currently Being Moderated
    Jul 24, 2012 6:13 AM   in reply to Bev@mcr

    The default.aspx versus formprocessv2.aspx are basically 2 different ways of submitting webforms.

     

    As described in http://kb.worldsecuresystems.com/834/cpsid_83480.html?bc-partner the default.aspx method (also known as form to email) is mostly used for the plans that do not have webforms included.

     

    Webforms on the other hand use formprocessv2.aspx and are more complex that simple form to emails (they also create contacts, cases, have access to the CRM), what you need to keep in mind though is they are entirely different methods.

     

    Now, regarding your implementation, there is one more requirement regarding the form to email, the "Email" parameter must be the email address of an user that exists either in your CRM database or is registered as the local admin for that site, otherwise the email will not be sent (see the notes in the KB article regarding "&Email=You@YourDomain.com") - could this be the case?

     
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