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Can somebody tell me how I can access the help for vers. 9?

Explorer ,
Jul 24, 2012 Jul 24, 2012

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I am using RoboHelp9, but when I click on Contents & Index in Help all I am getting is RoboHelp10. Even when I click Using RoboHelp HTML 9 in the yellow box nothing changes. This is REALLY irritating...

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correct answers 1 Correct answer

Participant , Jul 24, 2012 Jul 24, 2012

Meanwhile kindly download it from here:--

http://www.qfpost.com/file/d?g=zoaCJ8pXJ

Harpreet.

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Community Expert ,
Jul 24, 2012 Jul 24, 2012

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I'm getting it too - looks like the doc team haven't versioned it off yet in the Community Help - here's a workaround - open up the little panel at the bottom right of the screen and select RH 8 - it will display - then copy that link and paste it into your browser - change the 8 to a 9 & there you are again in RH9 help-land.

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LEGEND ,
Jul 24, 2012 Jul 24, 2012

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Try using this option:

help.png

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Community Expert ,
Jul 24, 2012 Jul 24, 2012

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I've e-mailed the TCS team about this issue now.

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Engaged ,
Jul 24, 2012 Jul 24, 2012

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hi,

I tried the same and clicked on Yellow box and selected RH9, and it was taking me to RH9 help. Please try again and let us know.

thanks

Praful Jain

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Community Expert ,
Jul 24, 2012 Jul 24, 2012

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Nope, still not working Praful - just keeps cycling back to http://help.adobe.com/en_US/robohelp/robohtml/index.html in my location, which is showing RH10.

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Engaged ,
Jul 24, 2012 Jul 24, 2012

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we are working on this and this should be fixed soon.

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Participant ,
Jul 24, 2012 Jul 24, 2012

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Meanwhile kindly download it from here:--

http://www.qfpost.com/file/d?g=zoaCJ8pXJ

Harpreet.

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Community Expert ,
Jul 24, 2012 Jul 24, 2012

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I have reported this to Adobe. Meantime this link takes you direct to the help on the web.

http://help.adobe.com/en_US/RoboHelp/9.0/RoboHTML/index.html


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Jul 24, 2012 Jul 24, 2012

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Looks like the same issue is happening to FM too - the Captivate one is showing 6, but you can still get back to 5 and 5.5 through the link in the pop out panel.

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Explorer ,
Jul 24, 2012 Jul 24, 2012

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Thanks for all the suggestions - I have downloaded the RH9 Help now!

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Jul 25, 2012 Jul 25, 2012

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Hi all,

The problem that @fonnes reported should be solved now. Let us know if you still see the issue.

Thanks

Nandini

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Explorer ,
Jul 25, 2012 Jul 25, 2012

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Seems to be working correctly now.

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Jul 25, 2012 Jul 25, 2012

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Thanks a ton for confirming.

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Community Expert ,
Jul 25, 2012 Jul 25, 2012

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OK now for me. Initially it still went to RoboHelp 10 but after using yellow panel bottom right and switching to RoboHelp 9 it seems to be sticking there.

Thanks for working very late into the evening on this.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jul 25, 2012 Jul 25, 2012

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I guess I replied too soon. I do now get RH9 when I click on Contents& Index, but searching is not working correctly. The search results in the left column show RoboHelp 9, but when I select one of them the text for RoboHelp 10 is displayed. Clicking on RH9 in the yellow box doesn't show what I selected in the search results.

RoboHelp search error.jpg

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Participant ,
Jul 25, 2012 Jul 25, 2012

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Till this is fixed you can probably keep using the same help file as in the pic as the content is same for the features which are similar in Rh 9 and Rh 10.

My suggestion to you is to open Rh 9 and goto a pod that you wanna work with,and when that pod is open,press F1 key on keyboard and what it will do is,it will open the pod specific help file according to Rh 9.

Harpreet

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LEGEND ,
Jul 25, 2012 Jul 25, 2012

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Hi there

One option may be to open the locally installed help. Try looking in the Windows file system. On my own PC (Windows 7 Professional) I find it in this location:

C:\Program Files (x86)\Adobe\Adobe Help

Just run the Adobe Help.exe file

Cheers... Rick

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Community Expert ,
Jul 25, 2012 Jul 25, 2012

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Hi Nandini,

After installing the local content updates this morning, I'm getting the same results as @fonnes - "home" page launches correct version, search results list correct version, but links are to new TCS4 version. This appears to be the same in FM help too. The Captivate help is still launching the version 6 help on its "home" page.

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