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amc1948

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Lightroom missing from the list of apps to install

Aug 8, 2012 2:50 PM

Tags: #lightroom #installation

I got the email that Lightroom is now available. I downloaded it, but then it did not appear in the Adobe Application Manager--so I had no way of installing it. And, I have no idea where in my computer it was downloaded to.

So how do I install it, if I can find the download?

Thanks.

2405 Views 24 Replies Latest reply: Stephen Kilisky, Sep 10, 2012 10:24 AM

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1. Manish-Sharma,

Jul 15, 2012 12:20 PM in reply to amc1948

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Does you computer meet the minimum system requirement to install the Lightroom?

find the tech specs here

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2. John Waller,

Jul 15, 2012 12:33 PM in reply to amc1948

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Which operating system are you running?

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3. amc1948,

Jul 18, 2012 2:52 PM in reply to Manish-Sharma

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Yes, my system meets all requirements.

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4. amc1948,

Jul 18, 2012 2:58 PM in reply to John Waller

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Vista Home Premium.

I've had no problems downloading and installing other programs. After I've downloaded them, they appear in the Adobe Installation Manager (AIM), with an option to "Install." I've tried to download Lightroom 3 times. Each time, the download seems to go OK, but Lightroom does not show up in AIM--and I can't find the download in either my Downloads folder; in Users/[username]/AppData/Local/Temp; or in Windows/Temp.

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5. burroughs4,

Jul 19, 2012 11:22 AM in reply to amc1948

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Same thing here. I do not see it in AIM. I have Mac OS X 10.7.4
Light Room does not display in the installer only in the online version to download but as they said above nothing happends.

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6. mjarrott,

Jul 19, 2012 12:01 PM in reply to amc1948

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Hi there,

Have you tried singing out of your Adobe ID in the Adobe Application Manager and then signing back in?

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7. burroughs4,

Jul 19, 2012 12:05 PM in reply to mjarrott

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logging in then out did not solve the issue.

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8. Manish-Sharma,

Jul 19, 2012 12:08 PM in reply to burroughs4

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Update your AAM and then check :-

Windows :- www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac :- http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

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9. burroughs4,

Jul 20, 2012 8:01 AM in reply to Manish-Sharma

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still a no go

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10. amc1948,

Jul 20, 2012 1:18 PM in reply to Manish-Sharma

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Tried updating AAM--but still lose the Lightroom download somewhere, and it doesn't show up in AAM.

In lieu of any direct solution, I now have downloaded and installed the Trial version of Lightroom, and will hope that, before expiring, it will grab my Creative Cloud ID.

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11. mitch.hall,

Jul 22, 2012 2:16 PM in reply to amc1948

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I am also experiencing the same issue. LR is the only app that doesnt show up in AAM.

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12. spyderABC,

Jul 24, 2012 9:23 AM in reply to mitch.hall

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Maybe (?) you have the same problem as I did a week ago : cfr. discussion 11 july 3.13 :

With Firefox it didn't worked at all and when I tried in Safari everything worked fine.

Go to apps in the cloud - just click the icon on your left in the top and the Adobe Application Manager will start autom.

Greets.

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13. David__B,

Aug 8, 2012 2:49 PM in reply to spyderABC

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Couple other things to consider / possible explanations

Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor
Microsoft® Windows Vista® with Service Pack 2 or Windows® 7 with Service Pack 1
2GB of RAM
1GB of available hard-disk space
1024x768 display
DVD-ROM drive
Internet connection required for Internet-based services*
Mac OS
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7
2GB of RAM
1GB of available hard-disk space
1024x768 display
DVD-ROM drive
Internet connection required for Internet-based services*

Note the processor and service pack requirements, these are sometimes overlooked, older Mac's with older PowerPC processors won't work.

Also ensure you are scrolling to the bottom of the AAM Window, there is a very thin, easy to overlooked, dark grey scroll bar on the right-hand side of the Adobe Application Manager window. Lightroom might be overlooked in the list in some screen resolutions.

These are a couple other things to check.

-Dave

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14. amc1948,

Aug 8, 2012 4:27 PM in reply to David__B

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Thank you for taking the time to respond. I'm on a PC, well within the
requirements, and I double-checked the scroll bar--but still no success.
Lightroom is the only program that's giving me this problem.

I downloaded and installed the Trial version, and hope that when the trial
period is up Lightroom should automatically connect with my license. If not,
I'll call Tech Support.

Aaron

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15. David__B,

Aug 8, 2012 5:16 PM in reply to amc1948

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Hi Aaron,

Yeah that is strange, did already install the version of Adobe Application Manager from here?

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

-Dave

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16. burroughs4,

Aug 8, 2012 5:24 PM in reply to David__B

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not working for me either and have all specs and have downloaded Application Manager over and over.

Tesha

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17. David__B,

Aug 8, 2012 5:48 PM in reply to burroughs4

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Hi Tesha,

I cross referenced your email address with orders and saw that you had a subscription to Photoshop but I didn't see Creative Cloud. Did you upgrade to Creative Cloud under a different email address? Lightroom is only included with a subscription to Creative Cloud not Photoshop by itself. Maybe thats why. Its not available with the trial of Creative Cloud either, although one can download the standard Lightroom trial separately like Aaron described.

Maybe thats whats happening?

-Dave

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18. burroughs4,

Aug 8, 2012 6:03 PM in reply to David__B

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hi David I was grandfathered according to a email I received. Auto moved to creative cloud.

Tesha

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19. David__B,

Aug 8, 2012 6:11 PM in reply to burroughs4

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Ah, okay, that makes sense. I'll do some investigation from my side.

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20. David__B,

Aug 9, 2012 1:10 PM in reply to burroughs4

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Hi Tesha,

I did some more investigation and it looks like you do indeed have a subscription to Photoshop CS6 not Creative Cloud. For Photoshop CS5 there were two versions available for subscription, Standard and Extended. With the release of CS6 things changed a little, Photoshop CS6 Extended is no longer available for subscription by itself, but Photoshop CS6 standard still is. Based on how your account appears, it looks like you still have a Photoshop Standard subscription. I don't know exactly what happened with the email you recieved about being grandfathered to Creative Cloud. Customers that had Photoshop CS5 Extended were grandfathered over but not Photoshop CS5 Standard. Maybe you were sent the email in error or there was some misunderstanding, the whole process is kind of confusing. Sorry to be the bearer of the news . You could still upgrade to Creative Cloud if you wanted, but it would be another $10 a month approx. (yearly subscription) and think you would have Lightroom then.

-Dave

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21. amc1948,

Aug 30, 2012 7:31 PM in reply to David__B

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Ok...here I am a month later with the problem unsolved.

ReCap: Lightroom does not download and install. It downloads, but does not show up in Adobe Application Manager. And, I cannot find the downloaded in my computer,

What I have tried:
So after trying everything--a month ago, I downloaded & installed the trial version of Lightroom--but it still never showed up in AAM. Today it expired.
Today I tried to open it. It told me that the Trial had expired, and asked me for my Serial Number. I entered my Creative Cloud Serial Number, but it was rejected. and Lightroom closed down.
It tried to Download it again--same problem: not in AAM, and nowhere to be found.

AND NOW, a couple of days ago I received a Creative Cloud email about updates for Illustrator, Muse, and Edge Animate preview--and same sort of problems:
EDGE does not show up in AAM, and will not download correctly. When I try to download, AAM wiggles, then nothing happens.
When I try to open my previous installed Edge version, the program opens momentarily, and then I get the message: "The pre-release period for Edge has expired" and it closes.

So I am still unable to install Lightroom, and now am unable to open, update, or re-install Edge.

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22. Stephen Kilisky,

Sep 7, 2012 2:30 PM in reply to amc1948

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Try:
Open AAM and in UI click on the dropdown next to your ID and Sign Out of AAM.
Quit AAM
Login to Creative Cloud
Click on Lightroom Download
When AAM opens sign back in and you should see Lightroom downloading.

Hope that helps,

Steve

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23. amc1948,

Sep 7, 2012 10:38 PM in reply to Stephen Kilisky

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Thanks Steve, but unfortunately it didn't work. I tried twice.

Here's what I experienced:

1.-2. I signed out of AAM and quit AAM
3. I Logged In to Adobe.com and went to https://creative.adobe.com/apps --where I
4. Clicked on Lightroom Download
5. AAM opened, and asked me to Sign In.

AAM then loaded and opened--but, again, no Lightroom in the list, and no Downloading activity on my computer.
( Previously, Lightroom did seem to Download, but after the download was completed,
I could not find the downloaded file and AAM showed nothing. )

Aaron

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24. Stephen Kilisky,

Sep 10, 2012 10:24 AM in reply to amc1948

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Hi Aaron,

Here is a FAQ on some other possible reasons for the issue:

http://helpx.adobe.com/lightroom/kb/lightroom-creative-cloud-faq.html

Hope you find an answer.

Steve

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