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andib311 Calculating status...

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CS4 version changed to TRYOUT by itself?

Jul 23, 2012 2:53 PM

Tags: #crash #tryout

I'm having a very unusual problem

I have the full version of Illustrator CS4 which up until today has worked fine. As I've tried to launch the product today I noticed the load-up box said TRYOUT after the title and then the program crashes immediately once the WELCOME screen tries to appear. This happens every time.

I reinstalled the Creative suite from CD twice and still the problem persists.

I've never had a TRYOUT version, only ever the full version which I purchased direct from Adobe.

What's going on?

577 Views 2 Replies Latest reply: andib311, Jul 24, 2012 11:39 AM

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1. Mylenium,

Jul 23, 2012 11:02 PM in reply to andib311

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You have a permission problem and something is blocking the licensing system. Turn off your virus scanner/ security tools and follow the suggestions in the articles below.

Error "Licensing has stopped working" | Windows

Error "Licensing has stopped working" | Mac OS

Mylenium

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2. andib311,

Jul 24, 2012 11:39 AM in reply to Mylenium

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Hi Mylenium, thanks for your reply.

I've just sat down to attempt the fixes you suggested, when to my complete amazement, Illustrator launched and operates as expected first time today... I have literally done nothing but leave the computer off for the day (which shouldn't really matter as I rebooted twice last night whilst experiencing the problem above.

It does however still have TRYOUT written in the title as it loads...

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CS4 version changed to TRYOUT by itself?

Jul 23, 2012 2:53 PM

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