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phil 142
phil 142
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cs6 lighting

Jul 23, 2012 1:48 PM

hello.

 

when i open the lighting filter, the anchor points and the elliptical navigation tools dont appear.

is there anywhere on photoshop i can activate to show them.

 

thank you.

 

phil

1194 Views   19 Replies   Latest reply: phil 142, Jul 25, 2012 9:00 AM
 
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  • janelle_f
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    1. janelle_f,
    Jul 23, 2012 2:23 PM   in reply to phil 142
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    What presets do you have it on? ( the option bar above, when you are within the lighting filter..)

    -janelle

     
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  • Noel Carboni
    20,917 posts
    Dec 23, 2006
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    2. Noel Carboni,
    Jul 23, 2012 2:54 PM   in reply to phil 142
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    There's a chance your display driver isn't providing all the required functionality to enable full use of the features.

     

    What operating system are you running, what video card do you have, and what version is your display driver.  All this information is available in Photoshop's Help - System Info dialog.

     

    Have you updated your display driver to the latest provided by your video card maker?

     

    -Noel

     
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  • phil 142
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    3. phil 142,
    Jul 23, 2012 3:44 PM   in reply to Noel Carboni
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    hello noel.

     

    windows 7

    a new video card i got installed today is the radeon hd 7750 also downloaded the drivers.

     

    thanks phil.

     
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  • Noel Carboni
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    4. Noel Carboni,
    Jul 23, 2012 4:41 PM   in reply to phil 142
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    So just to be sure, you have ATI Catalyst 12.6?

     

    I know another user here (Hudechrome) just got that exact card a month or two ago and has said he's seen no problems with it.

     

    • Can you do a screen shot and post it here, showing what you're seeing at the point where you're expecting to see the controls? 
    • That will help with Janelle's question above as well.  It might also help to do Help - System Info and post that information.
    • Lastly, what are your Graphics Processor settings over in Edit - Preferences - Performance?

     

    Here's what I'm seeing:

     

    LightingEffectsControls.jpg

     

    FYI just clicking the Preview checkbox on and off a couple of times netted me this crash just now.  It's rare for Photoshop CS6 to crash on me.

     

    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

    Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

    Exception code: 0xc0000005

    Fault offset: 0x000000000003bfa0

    Faulting process id: 0xe64

    Faulting application start time: 0x01cd692bd8db3961

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll

    Report Id: a8810fa7-d51f-11e1-9e87-005056c00008

     

    -Noel

     
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  • phil 142
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    5. phil 142,
    Jul 24, 2012 12:56 AM   in reply to Noel Carboni
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    noel or janelle.

     

    how would i do a screenshot and post the system info.

     

    thanks.

     
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  • SG...
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    6. SG...,
    Jul 24, 2012 1:11 AM   in reply to phil 142
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    Hi Phil,

     

    Launch Ps, then go to the to menus, 'Help> System Info...'. Click the Copy button, and then paste that into a reply.

     

    What you're seeing really sounds like a problem we've seen with the ATI 12.4 driver release, so make sure to install the 12.6 version.

     

    regards,

    steve

     
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  • SG...
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    7. SG...,
    Jul 24, 2012 1:42 AM   in reply to SG...
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    Hi Phil,

     

    You're system info is reporting that you have the 12.6 drivers installed. What are the document dimensions that you're working with, and do the on-screen controls show up if you use a new 800 px by 800 px RGB doc?

     

    regards,

    steve

     
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  • phil 142
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    8. phil 142,
    Jul 24, 2012 3:48 AM   in reply to SG...
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    hello steve.

     

    all the controls are visible and all the 3d applications work excellent with this new card ive got recommended by noel a while back.

    im still trying to find out to take a screenshot for noel.

     

    thanks steve.

     
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  • Noel Carboni
    20,917 posts
    Dec 23, 2006
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    9. Noel Carboni,
    Jul 24, 2012 10:31 AM   in reply to phil 142
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    There are several ways to take a screenshot.

     

    One of the easier ones is to get everything the way you want it to show (e.g., in this case showing the failure to display the controls) and press the Print Screen key (found on most PC keyboards).

     

    Then go into Photoshop, do File - New, then Edit - Paste, which should put your screen capture in a document.

     

    Now File - Save As, a JPEG in a temporary place on your hard drive.

     

    Finally, us the little camera icon in the forum here to attach the JPEG to a forum post.

     

    Good luck!

     

    -Noel

     
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  • phil 142
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    10. phil 142,
    Jul 24, 2012 12:01 PM   in reply to Noel Carboni
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    thanks noel.

    very much appreciated.screen-1.jpg

     
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  • SG...
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    11. SG...,
    Jul 24, 2012 12:30 PM   in reply to phil 142
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    Hi Phil,

     

    I don't see the Point light on-screen controls in your screen shot. Do you have the 'Extras' hidden? Go to View> Extras and note if it doesn't have a checkmark next to it (or toggle Ctrl+H a few times to turn Extras on/off). Hiding Extras will hide those light control widgets as well.

     

    regards,

    steve

     
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  • phil 142
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    12. phil 142,
    Jul 24, 2012 12:52 PM   in reply to SG...
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    hello steve.

     

    the extras is ticked.

    ive just had another attempt but no luck.

     

    thanks steve for your reply.

     
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  • Noel Carboni
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    Dec 23, 2006
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    13. Noel Carboni,
    Jul 24, 2012 1:08 PM   in reply to phil 142
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    Do the controls show up if you uncheck the [  ] Preview box?  I'm not trying to cause a crash, but I had a situation in a virtual machine where I could reproduce the issue you're seeing and that brought up the controls.

     

    Also, if you "consolidate" the document window into a Tabbed view (as I showed above), do the controls show up?

     

    ConsolidateToTabs.jpg

     

    -Noel

     
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  • phil 142
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    14. phil 142,
    Jul 24, 2012 2:12 PM   in reply to Noel Carboni
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    hello noel.

     

    when i uncheck the box the controls still show up.

    when i consolidate all to tabs the controls still show up.

     

    thanks for the relpy.

     
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  • Noel Carboni
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    Dec 23, 2006
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    15. Noel Carboni,
    Jul 24, 2012 2:21 PM   in reply to phil 142
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    Are you saying the problem is worked-around in both these cases?  Or did you mean "still do not show up"?

     

    -Noel

     
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  • phil 142
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    16. phil 142,
    Jul 24, 2012 2:35 PM   in reply to Noel Carboni
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    sorry to confuse you noel.

    i thought you meant were the setting highlighted or greyed out.

    no, still not showed up with the settings you previously showed me.

     
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  • Noel Carboni
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    Dec 23, 2006
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    17. Noel Carboni,
    Jul 24, 2012 4:10 PM   in reply to phil 142
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    Hi Phil,

     

    I just had a thought...  When installing a new video card it's pretty important to scour the system for remnants of the drivers for the old card.

     

    What card did you replace (I can't recall), and what steps did you go through to remove the drivers?

     

    -Noel

     
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  • phil 142
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    18. phil 142,
    Jul 24, 2012 11:54 PM   in reply to Noel Carboni
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    hello noel.

     

    the original card was a nvidia gforce 320.

    to be honest noel, when i got my pc back from having the new card fitted, i just went straight on my pc.

    i havent done anything to remove the remnants of the old card. i wouldnt know how to.

    i could to a full restore if that will help.

     

    thanks.

     
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  • phil 142
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    19. phil 142,
    Jul 25, 2012 9:00 AM   in reply to phil 142
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    to noel, steve.

     

    i done a full restore on my pc and everything is working excellent.

    a big thank you to the both of you for your time and help.

     

    cheers.

     

    phil.

     
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