Adobe Community: Can somebody tell me how I can access the help for vers. 9?

Currently Being Moderated

1. Jeff_Coatsworth,

Jul 24, 2012 7:25 AM in reply to fonnes

Report

I'm getting it too - looks like the doc team haven't versioned it off yet in the Community Help - here's a workaround - open up the little panel at the bottom right of the screen and select RH 8 - it will display - then copy that link and paste it into your browser - change the 8 to a 9 & there you are again in RH9 help-land.

|

Mark as:

5,064 posts
Oct 8, 2004

Currently Being Moderated

2. RoboColum(n),

Jul 24, 2012 7:26 AM in reply to fonnes

Report

Try using this option:

|

Mark as:

Currently Being Moderated

3. Jeff_Coatsworth,

Jul 24, 2012 7:41 AM in reply to RoboColum(n)

Report

I've e-mailed the TCS team about this issue now.

|

Mark as:

Currently Being Moderated

4. Peter Grainge,

Jul 24, 2012 7:42 AM in reply to RoboColum(n)

Report

I have reported this to Adobe. Meantime this link takes you direct to the help on the web.

http://help.adobe.com/en_US/RoboHelp/9.0/RoboHTML/index.html

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

|

Mark as:

Currently Being Moderated

5. Jeff_Coatsworth,

Jul 24, 2012 7:44 AM in reply to RoboColum(n)

Report

Looks like the same issue is happening to FM too - the Captivate one is showing 6, but you can still get back to 5 and 5.5 through the link in the pop out panel.

|

Mark as:

Currently Being Moderated

6. Praful_Jain,

Jul 24, 2012 7:45 AM in reply to Jeff_Coatsworth

Report

hi,

I tried the same and clicked on Yellow box and selected RH9, and it was taking me to RH9 help. Please try again and let us know.

thanks

Praful Jain

|

Mark as:

Currently Being Moderated

7. Jeff_Coatsworth,

Jul 24, 2012 7:56 AM in reply to Praful_Jain

Report

Nope, still not working Praful - just keeps cycling back to http://help.adobe.com/en_US/robohelp/robohtml/index.html in my location, which is showing RH10.

|

Mark as:

Currently Being Moderated

8. Praful_Jain,

Jul 24, 2012 8:39 AM in reply to Jeff_Coatsworth

Report

we are working on this and this should be fixed soon.

|

Mark as:

Currently Being Moderated

9. Harry28586,

Jul 24, 2012 1:16 PM in reply to Praful_Jain

Report

Meanwhile kindly download it from here:--

http://www.qfpost.com/file/d?g=zoaCJ8pXJ

Harpreet.

|

Mark as:

Currently Being Moderated

10. fonnes,

Jul 24, 2012 11:51 PM in reply to fonnes

Report

Thanks for all the suggestions - I have downloaded the RH9 Help now!

|

Mark as:

Currently Being Moderated

11. Nandini_Gupta,

Jul 25, 2012 2:51 AM in reply to fonnes

Report

Hi all,

The problem that @fonnes reported should be solved now. Let us know if you still see the issue.

Thanks

Nandini

|

Mark as:

Currently Being Moderated

12. fonnes,

Jul 25, 2012 2:53 AM in reply to Nandini_Gupta

Report

Seems to be working correctly now.

|

Mark as:

Currently Being Moderated

13. Nandini_Gupta,

Jul 25, 2012 2:55 AM in reply to fonnes

Report

Thanks a ton for confirming.

|

Mark as:

Currently Being Moderated

14. Peter Grainge,

Jul 25, 2012 3:23 AM in reply to Nandini_Gupta

Report

OK now for me. Initially it still went to RoboHelp 10 but after using yellow panel bottom right and switching to RoboHelp 9 it seems to be sticking there.

Thanks for working very late into the evening on this.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

|

Mark as:

Currently Being Moderated

15. fonnes,

Jul 25, 2012 3:46 AM in reply to Nandini_Gupta

Report

I guess I replied too soon. I do now get RH9 when I click on Contents& Index, but searching is not working correctly. The search results in the left column show RoboHelp 9, but when I select one of them the text for RoboHelp 10 is displayed. Clicking on RH9 in the yellow box doesn't show what I selected in the search results.

|

Mark as:

Currently Being Moderated

16. Harry28586,

Jul 25, 2012 3:55 AM in reply to fonnes

Report

Till this is fixed you can probably keep using the same help file as in the pic as the content is same for the features which are similar in Rh 9 and Rh 10.

My suggestion to you is to open Rh 9 and goto a pod that you wanna work with,and when that pod is open,press F1 key on keyboard and what it will do is,it will open the pod specific help file according to Rh 9.

Harpreet

|

Mark as:

Currently Being Moderated

17. Captiv8r,

Jul 25, 2012 4:33 AM in reply to Harry28586

Report

Hi there

One option may be to open the locally installed help. Try looking in the Windows file system. On my own PC (Windows 7 Professional) I find it in this location:

C:\Program Files (x86)\Adobe\Adobe Help

Just run the Adobe Help.exe file

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks

|

Mark as:

Currently Being Moderated

18. Jeff_Coatsworth,

Jul 25, 2012 5:29 AM in reply to Nandini_Gupta

Report

Hi Nandini,

After installing the local content updates this morning, I'm getting the same results as @fonnes - "home" page launches correct version, search results list correct version, but links are to new TCS4 version. This appears to be the same in FM help too. The Captivate help is still launching the version 6 help on its "home" page.

|

Mark as:

RoboHelp

Can somebody tell me how I can access the help for vers. 9?

Jul 24, 2012 7:17 AM

More Like This

Bookmarked By (0)

Answers + Points = Status