Skip navigation
tvenice1234
tvenice1234
Currently Being Moderated

Why can't I access Adobe Media Encoder

Jul 21, 2012 7:23 AM

Tags: #media #failure #encoder

I have been successfully using all of the apps in Creative Cloud much of the time. However, there have been some inexplicable issues. My account is current. I just received that verification. When I try to launch Media Encoder this error message appears. "Thank you for using Adobe Media Encoder CS6. The Adobe product that installed Media Encoder has not activated. Please launch and activate the Adobe product before continuing to use Media Encoder." I have used this Creative Cloud version of Media Encoder numerous times. It just doesn't want to work now. I can run other Creative Cloud apps, the problem seems to be with Media Encoder only.

12877 Views   10 Replies   Latest reply: Stewox, Feb 22, 2013 6:39 AM
 
Replies
  • David__B
    Currently Being Moderated
    1. David__B,
    Jul 24, 2012 3:03 PM   in reply to tvenice1234
    Report

    Hi Tvenice1234,

     

    That is odd. Did you install the DVA products (Premiere Pro & After Effects) through Adobe Application Manager or as a trial. You might try creating a new user with admin rights and test from there. If you are on Windows you might try launching the Media Encoder by right clicking and choosing Run As Administrator. Did anything change recently on your computer? - Install any other system management software, time machine, registry or system backup, anything like that?

     

    -Dave

     
    |
    Mark as:
  • tvenice1234
    Currently Being Moderated
    2. tvenice1234,
    Jul 25, 2012 7:47 AM   in reply to tvenice1234
    Report

    Hi Dave__B, Thanks for the response. I installed the apps through Adobe Application Manager. I am using a Mac Pro 8 core with OS 10.6.8. The strangest thing about this problem is that it started working the day after I posted my note. I have had a similar problem with Encore twice where I can't access it for a day and then it begins to allow me to use it again. I am wondering if there might be an issue in the way my software verifies my Creative Cloud license with Adobe.

     
    |
    Mark as:
  • David__B
    Currently Being Moderated
    3. David__B,
    Jul 25, 2012 9:45 AM   in reply to tvenice1234
    Report

    Hi Tvenice1234,

     

    Thanks for the additional details. I haven't heard of this scenario before. Its possible that it could somehow be related to licensing. Was anything changing related to the internet connectivity at the time the issue occurred? When it was happening, was it something that seemed to be affecting all products or just Encore and Media Encoder?

     

    -Dave

     
    |
    Mark as:
  • tvenice1234
    Currently Being Moderated
    4. tvenice1234,
    Jul 28, 2012 10:02 PM   in reply to David__B
    Report

    Hi Dave,

     

    I have been able to use Media Encoder all week until tonight (Saturday). In fact it was working fine earlier today. Right now I can access all products but Media Encoder. I have never had this issue during the week. It has only happened Friday or Saturday evenings.

     
    |
    Mark as:
  • tvenice1234
    Currently Being Moderated
    5. tvenice1234,
    Jul 31, 2012 5:56 AM   in reply to tvenice1234
    Report

    Upon occasion I am asked to re-log into a particular application in Creative Cloud. This happens when I am successfully using a Creative Cloud App and open one that I haven't used for a while. I don't know how to log in when I want to, only when prompted. I would bet that when Media Encoder displays the "has not activated" error message re-logging logging in would fix the problem. Do you know how to log into Creative Cloud at your choosing and not having to wait to be prompted?

     
    |
    Mark as:
  • jodaboda1
    Currently Being Moderated
    6. jodaboda1,
    Aug 26, 2012 11:13 AM   in reply to tvenice1234
    Report

    Go into:

    C:\Program Files\Adobe\Adobe Media Encoder CS6

     

    delete amtlib.dll

     

     

    Go to :

    C:\Program Files\Adobe\Adobe Premiere Pro CS6

     

    copy amtlib.dll from there to:

    C:\Program Files\Adobe\Adobe Media Encoder CS6

     

     

    If you use 32-bit versions or version prior to CS6 then choose the correct folders for your case.

     
    |
    Mark as:
  • globalhiccup
    Currently Being Moderated
    7. globalhiccup,
    Dec 13, 2012 2:30 PM   in reply to jodaboda1
    Report

    thanks for your help jodaboda!

     
    |
    Mark as:
  • Vikash Verma
    Currently Being Moderated
    8. Vikash Verma,
    Jan 25, 2013 1:05 AM   in reply to jodaboda1
    Report

    for Mac users what should we do!

     
    |
    Mark as:
  • Joyce Design
    Currently Being Moderated
    9. Joyce Design,
    Feb 21, 2013 5:58 PM   in reply to Vikash Verma
    Report

    For Mac Users:

     

    1. Right Click on Premiere Pro App > Show Package Contents

    2. Go to: Contents > Frameworks

    3. Copy amtlib.framework folder

    4. Right Click on Media Encoder App > Show Package Contents

    5. Go to: Contents > Frameworks

    6. Paste amtlib.framework folder

     
    |
    Mark as:
  • Stewox
    Currently Being Moderated
    10. Stewox,
    Feb 22, 2013 6:39 AM   in reply to jodaboda1
    Report

    Solution works for my case as well. Same kind of Error Message. No Cloud used at all.

     

    Cause:  Encoding process was terminated abruptly by process killing (accidental/unexpected logging off, shutdown)

    OS: Windows 7 Ultimate x64

    Status: Solution to overwrite amtlib.dll worked

     

    Thank you!

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points