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ashlandt78
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Trial will not install

Jul 24, 2012 11:10 PM

Tags: #install #fail #trial #issues #problems #cs6

Windows 7, fully downloaded, it freezes at 14% during the install every single time.  I have had to force restart my computer 5 times, I'm finally not going to do it anymore.  I've been using Photoshop CS1 for a very long time, I want to see if it's worth spending the money for a newer version... but if I can't install it I can't try it.  I have no problems with any other downloads, installs, or programs on my computer.  There are no error messages, it just freezes my entire computer during install.  No other programs running.

1033 Views   5 Replies   Latest reply: Jeff A Wright, Jul 25, 2012 11:05 AM
 
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  • Vikrant Rai
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    1. Vikrant Rai,
    Jul 25, 2012 5:41 AM   in reply to ashlandt78
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    Difficult to figure out what could be going wrong.

    Did you have the Photoshop CS6 Beta installed on your computer? That has caused some issues in the past.

    If you didn't uninstall properly, you can use the Adobe Creative Suite Cleaner Tool to remove the Photoshop CS6 beta from your system:http://www.adobe.com/support/contact/cscleanertool.html

     

     

     

    Other than that, you could have a look at the install logs and figure out what could be going wrong. Information here: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

     
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  • ashlandt78
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    2. ashlandt78,
    Jul 25, 2012 7:32 AM   in reply to Vikrant Rai
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    None of this provided anything.  I followed all steps-no errors found, and just for fun I decided to check prior to pressing install button as well, but that folder system does not exist with the path provided in Adobe Support.  The last section of my install log reads:

    Request to install payload

    Payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0: Calling ARKEngine from path C:\Users\Ashland\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources

    [    4808] Wed Jul 25 00:48:22 2012  INFO

    Extracting assets...

    [    6032] Wed Jul 25 00:49:37 2012  INFO

    :: END TIMER :: [Bootstrap] took 233336 milliseconds (233.336 seconds) DTR = 65.4851 KBPS (0.0639502 MBPS)

    [    4808] Wed Jul 25 00:50:06 2012  INFO

    Extracting assets complete. Number assets: 1

    Beginning installation for payload at C:\Users\Ashland\Downloads\Adobe Photoshop CS6\Adobe CS6\payloads\AdobeCameraRawProfile7.0All\Install.db

     

    Then it just ends, no error codes, no fails, nothing.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Jul 25, 2012 9:55 AM   in reply to ashlandt78
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    Did you do a search of the log for ERROR and FATAL?  You can also utilize the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs.

     
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  • ashlandt78
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    4. ashlandt78,
    Jul 25, 2012 10:16 AM   in reply to Jeff A Wright
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    I just completed this process and it found no errors.  I submitted the results to Adobe via the automatic service.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Jul 25, 2012 11:05 AM   in reply to ashlandt78
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    What is the token number which you received when you choose package for support?  The package for support option isn't an automatic process btw.  You can either contact our support team to manually review the install log for you or post it here and myself or another Adobe employee will be able to review the install log.

     

    If you need an immediate response btw I would recommend contacting our support team.

     
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