Skip navigation
OswaldDesign
Currently Being Moderated

Adobe TV Does Not Play

Jun 28, 2012 7:41 AM

Tags: #adobe_tv

Read them all. None of the suggestions help.

 

Uninstalled / reinstalled FP.

Emptied cache.

Deleted plugins. Reinstalled.

Reset FP settings and Global settings.

 

Uninstalled VirusBarrier.

Turned on and off firewalls.

 

IMac with latest OS + 16 gig RAM.

Latest Safari and Flash Player. (Uninstalled, restarted iMac, reinstalled)

 

Here's the kicker. BEFORE, Adobe TV was working fine. Still does on my MacBook Pro (i5).

Then one day... No more Adobe TV lunch breaks. Adobe TV pages sit with a black box.

It will not connect to stream video.

 

Help!

 
Replies
  • Currently Being Moderated
    Jun 29, 2012 1:08 AM   in reply to OswaldDesign

    Could you please let us know what you see in the following page: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

    Please check if JavaScript is enabled in Safari. (in Safari, Preferences > Security.)

     

    Thanks,

    Sunil

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 23, 2012 5:14 PM   in reply to Sunil_Bhaskaran

    I am having the same problem with Adobe TV. Has a soloution been posted anywhere yet? Many thanks

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 24, 2012 6:57 PM   in reply to OswaldDesign

    Many thanks for your reply. I followed your instructions until I had to reinstall the previous version of Flash... couldn't find it. So I when back to Adobe TV, tried to view a tutorial and of course it wouldn't play but asked me to download and install the latest version of Flash. I did this and it worked. It must be the auto-update as opposed to a manual update maybe? Anyway all is good now thanks to your help. Keep up the good work!

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 25, 2012 12:50 PM   in reply to OswaldDesign

    I found your solution after finally (a couple of months of frustration) getting to it a different way. I managed to get to the Macromedia page with the Flash Settings panel. I gave Flash unlimited storage on my computer (after a dozen other unuseful changes). That fixed it. I can't believe the way Adobe staff completely ignored all the folks with this problem. I'm still not sure what caused it originally although I suspect CS5.5 is the culprit. Because of the "deal" Adobe offered for a limited time, a free upgrade if you upgraded to 5.5 at a reduced price, I have 5.5 on my system although I never used any part of it. I was about to uninstall 5.5 when I saw the suggestion to increase the storage to 10MB, I went whole hog and gave it as much as it wants. If anyone knows the reason this happened, please post it in this thread.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 5, 2013 7:57 AM   in reply to OswaldDesign

    No Kidding! Adobe help staff couldn't solve this?!?!?!

     

    flyfisher200 has it right.

     

    One thing though: You don't have to give every site unlimited, or even limited access to store data on your HD. Just click the button "Local Storage Site Settings", scroll through the list for "helpx.adobe.com" Then give it the green light.

     

    That gives Adobe sites like tv.adobe.com the ability to play the videos but will ask your permission for everyone else.

     

    Come on Adobe?!?!?! Really???

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points