I downloaded the trial version (10) today. I also checked for updates (one update - RAW problem - I installed it)
I am new to Photoshop (and elements) - but immediately knew something was wrong when my window had "see through" areas to the windows . I resized the window and I got a lot of ghost lines appearing (see attached screen shot).
If I load a file or multiple - they load, but the thumbnail does not appear at the bottom of the screen unless I click on the "space" where they would be
When I exit, I get a windows 7 message "The application has stopped responding", at the same time I get an error in the event log (Faulting application name: PhotoshopElementsEditor.exe, version: 10.0.0.0, time stamp: 0x4e70c16d. Faulting module name: PhotoshopElementsEditor.exe, version: 10.0.0.0, time stamp: 0x4e70c16d. Exception code: 0xc0000005)
If I do not load a file, then the app exists OK
I have 3 screens configured with Eyefinity attached to a Radion HD 6970 card. My CPU is i7 and I have 8GB RAM. Windows is 64bit
I used teh chat window to talk to an agent - who said he could not help me (trial version) and I had to post my question here (I first looked for similar problem - but found nothing)
I have de-installed my video driver and re-installed the latest from ATI ... same problem describved above
Go to the control panel and check dpi scaling under Appearance or Display.
It’s not uncommon to see a setting of 125% or higher to improve screen readability but PSE requires a dpi of 96 or 100%
Whilst the Editor Menu will appear at 120% to 149% the Organizer Menu (and the advanced button in downloader) won’t. Sometimes the mouse or tool cursors are distorted.
Try a setting of 115% to 120% otherwise use 100%. A common display resolution, notably for notebooks/laptops, and netbooks is 1024 x 768 but PSE requires a screen height of 800 for full functionality. If your height resolution is out of the range 768 to 800 try experimenting with the slider/settings.
For more information click here - missing organizer menus
There have been a few problems posted here with using multiple monitors. I don't remember if any were resolved, but use the "Ask a Question" box on this forum's main discussions page to search for "multiple monitors", etc.
Try using floating documents and then drag/arrange pallets or the main editing window to a secondary monitor. From the editor menu click edit à preferences à general Then check the box “Allow Floating documents in Full Edit Mode”
Try using floating documents and then drag/arrange pallets or the main editing window to a secondary monitor.
From the editor menu click edit à preferences à general
Then check the box “Allow Floating documents in Full Edit Mode”
I'm new to Adobe products and their support model, but have worked in IT for 25+ years. I wonder if anyone can shed light on where I go from here, I like the features I have seen in the product but am not prepared to take the risk on buying the full product just so I can log a support case.
Seems a little strange to me that the company 100% relies on the user community to address installation issues
Yes, support for the trial is a problem. Just out of interest have you tried temporarily reducing from the native resolution for your monitor? Downloading the ASA tool may help you pinpoint the log error.
Yes, support for the trial is a problem. Just out of interest have you tried temporarily reducing from the native resolution for your monitor?
Downloading the ASA tool may help you pinpoint the log error.
OK, so rather than reduce my monitor resolution (don't forget I run 5760 x 1080 across 3 monitors) - I instead disabled eyefinity (the ATI option that makes the 3 monitors behave as a single desktop. So with all 3 monitors displaying the same desktop/images/content (i.e. triplcate) and running 1920 x 1080 on each.
This fixed both problems - i.e. no errors on exit and no corruption to the screen layout in elements. So, I have a workaround and also know eyefinity is the root cause. I searched for eyefinity and found this http://forums.adobe.com/message/4112540#4112540 I followed the last post (compatibility options) but it does not fix it for me! I would have expected Adobe to fix this by now (6 months) or do they not implement patches?
I'll continue my trial before making a decision on purchase - but not sure I want to keep disabling eyefinity (which I need for my other apps)