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jahe08164 Calculating status...

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CS6 WMV export freezes with Cuda enabled - Z800 with FX3800 & GTX285

Jul 24, 2012 2:38 AM

Tags: #error #cuda #premiere #export #cs6 #wmv

Hi guys,

i have a huge problem with my HP Z800 exporting WMV from a timeline with clips from a Canon 550D (MP4) and RED Epic (r3d).

The FX3800 is the GUI card and the GTX285 is the Cuda only card. If i switch these cards, i have the same problem. If i disable cuda, it works well. With Cuda enabled, the export hangs up at different %-stages.

But i need cuda to work with... how can i fix this problem?

1522 Views 21 Replies Latest reply: shooternz, Jul 26, 2012 2:56 PM

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1. Harm Millaard,

Jul 24, 2012 4:11 AM in reply to jahe08164

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Try with one of the video cards removed. Do you still have the problems?

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2. John T Smith,

Jul 24, 2012 8:37 AM in reply to jahe08164

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Premiere does not work well with 2 cards unless they use the exact same driver... do your 2 cards use the same nVidia driver?

2 cards and 3 monitors http://forums.adobe.com/thread/875252
-and http://forums.adobe.com/thread/876675

Dual Card SLI http://forums.adobe.com/thread/872941
-problem http://forums.adobe.com/thread/872103

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3. jahe08164,

Jul 24, 2012 8:49 AM in reply to John T Smith

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Thanks so far. The first project was bounced correctly with the FX3800 only. But i also changed the pcie slots and moved the card from slot 2 to 4.

@ John T Smith:
The cards use different drivers. The GTX285 uses the Geforce 200 series driver and the FX3800 use the Quadro FX series. Both are installed.

I will export some more projects the next days to test with two cards, FX3800 only and GTX 285 only.

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4. Jim Simon,

Jul 24, 2012 9:22 AM in reply to jahe08164

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The FX3800 is the GUI card and the GTX285 is the Cuda only card

That's confusing. It was my understanding that CUDA would only work on the primary GUI card, with the Tesla being the only exception.

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5. jahe08164,

Jul 25, 2012 8:34 AM in reply to Jim Simon

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Its only working with one card. If i use two, it freezes while exporting. If i use Cuda and GUI as the same card it doesnt work either.

I have a 8 Minutes 1920x1080 project with After Effects Layers, R3D and Mp4 files.

Rendering WMV 1080p 100% quality:

Cuda enabled / GUI FX3800 : 58 Minutes
Cuda disabled / GUI FX3800: 71 Minutes

Atm i test Cuda enabled and GTX285 as GUI. What about a better GFX card like GTX 580? Would it be more fast?

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6. Jim Simon,

Jul 25, 2012 4:19 PM in reply to jahe08164

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Just how do you set which card to use for CUDA? I've only ever had one card installed.

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7. SimonHy,

Jul 25, 2012 4:42 PM in reply to Jim Simon

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Jim Simon wrote:

The FX3800 is the GUI card and the GTX285 is the Cuda only card

That's confusing. It was my understanding that CUDA would only work on the primary GUI card, with the Tesla being the only exception.

That was my understanding as well, but our main colour grading machine has a GUI card for display and a GTX285 in slot 2 for GPU (the ideal configuration for our grading software) and when we run Premiere on it CUDA works just fine.

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8. shooternz,

Jul 25, 2012 6:35 PM in reply to SimonHy

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I am running a GTX670 4GB as primary card (ie with monitors connected) and my old Quadro FX3800 in the other PCIe slot.

Premiere is fine with it but I know of no way to tell PPRO that one is GUI and the other is for CUDA.

Color Resolve uses the 2 cards . One as GUI and one as Processing.

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9. shooternz,

Jul 25, 2012 9:38 PM in reply to shooternz

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Update:

I now have installed a new GTX560 1GB as primary card (ie with monitors connected).. and the GTX670 4GB in the other PCIe slot.

Works fine in Premiere and Da Vinci Resolve . Both playing nicely together.

Installing two cards was no issue at all apart from a bit of slot and cable juggling to accomodate 2 x 2slot cards.
...and of course the cuda hack for both these.

FWIW: The GTX560 was one of Harms two recommendations The 560 was the best choice and good advice. (Cuda cores and power demand considered.)

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10. SimonHy,

Jul 25, 2012 10:13 PM in reply to shooternz

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shooternz wrote:

Update:

I now have installed a new GTX560 1GB as primary card (ie with monitors connected).. and the GTX670 4GB in the other PCIe slot.

Works fine in Premiere and Da Vinci Resolve . Both playing nicely together.

Installing two cards was no issue at all apart from a bit of slot and cable juggling to accomodate 2 x 2slot cards.
...and of course the cuda hack for both these.

FWIW: The GTX560 was one of Harms two recommendations The 560 was the best choice and good advice. (Cuda cores and power demand considered.)

Is Premiere using CUDA on both cards?

I would have thought the better thing to do would be to only add GTX670 to the hack list, to force it to use the more powerful card.

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11. shooternz,

Jul 25, 2012 10:21 PM in reply to SimonHy

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I would think that Premiere is only using the Primary Card.

I dont think Premiere can take advantage of two cards or pick and choose cards. (No SLI or anything AFAIK).

The Primary card (GTX 560) is Slot 2 and has the Monitors connected.

The GTX 670 is slot 5 and has no monitors connected at all. ( It can run 4) Dont know what would happen if I connected one /some.. and have no need to try either.

I also have the BM Decklink running SDi monitor.

BTW: What Color App are you using Simon?

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12. shooternz,

Jul 25, 2012 10:28 PM in reply to jahe08164

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Coming back to the O.P

I now believe that my new combination of 2x GTX cards is more responsive than when I had a GTX and a Quadro installed.

It may be some hardware / driver compatabilty issue. It maybe the slot order.

I dont think you can set one up for GUI and one for VIdeo ( as I said to Simon).

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13. shooternz,

Jul 25, 2012 10:32 PM in reply to SimonHy

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I would have thought the better thing to do would be to only add GTX670 to the hack list, to force it to use the more powerful card.

I thought about this since and what would happen is that when you open a project...Premiere would advise you that you can only run in Cuda software mode.

Dont ask me how I know this.

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14. SimonHy,

Jul 25, 2012 10:35 PM in reply to shooternz

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shooternz wrote:

I dont think Premiere can take advantage of two cards or pick and choose cards. (No SLI or anything AFAIK).

Yeah, that's why I was surprised to see my system was successfully using my GTX285 when there's no monitors connected to it. My best guess (because I can't seem to find much in the way of detailed info about graphics cards configurations for Premiere) is that this works because the GTX285 is an approved card and my GUI card isn't, so it happily does what it shouldn't and uses a CUDA card that has no monitors attached for processing. If this is true, you could add your 670 to the hack list and not add the 560, and you'd be processing with the 4gig card.

I use Davinci Resolve for colour grading.

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15. shooternz,

Jul 25, 2012 11:40 PM in reply to SimonHy

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Interesting...I will try that and see what happens. Its an easy test with no downside to trying it. ( ie. edit the cuda txt file )

Be so cool if it worked out because currently ..most of my work is in Premiere..yet I am running two power hungry , heat generating cards without an obvious benefit except in Da Vinci Resolve.

Will let you know what I find out. (tomorrow)

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16. jahe08164,

Jul 26, 2012 1:44 AM in reply to shooternz

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I think i have found the problem. The GTX285 has a defect. With this card only, its also impossible to export.

@Jim Simon:
Take a look at the pictures. You can choose which card to use for Cuda... and you need to change the 3D settings:

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17. Jim Simon,

Jul 26, 2012 8:54 AM in reply to jahe08164

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Take a look at the pictures. You can choose which card to use for Cuda.

I don't read that language but, I'm not sure that will apply to PP. Like Shooter said back in post 8, I don't think PP gives you the choice of which card to use for CUDA, meaning it will only use the Primary card. (At least, that's the info we get from Adobe staff.)

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18. Harm Millaard,

Jul 26, 2012 9:01 AM in reply to jahe08164

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Change the settings to 'Globale Einstellung' (Multiple display performance mode).

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19. shooternz,

Jul 26, 2012 1:37 PM in reply to Jim Simon

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@SimonHy et al..

Well well well....here is something a bit different. Cuda Card news.

I have two cards installed

GTX560 1GB as primary card (ie with monitors connected).. and the GTX670 4GB in the other PCIe slot.

...and I tested what happens when one "unhacks" the primary card. ie remove the primary card name from the cuda txt file.

Guess what...Premiere now uses the second card for the Hardware GPU acceleration.

This is perfect for my situation and I am now working "uncompromised" between Premiere and Da Vinci.

ie. maximum cuda cores (1334) for Premiere and Da Vinci processing as well as maximum memory for Da Vinci...and the CTX560 is effectively just running the GUIs

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20. Jim Simon,

Jul 26, 2012 2:41 PM in reply to shooternz

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I wonder if Adobe engineering is aware of this.

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21. shooternz,

Jul 26, 2012 2:56 PM in reply to Jim Simon

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I wonder if Adobe engineering is aware of this

Dont tell them or let them know about it!

They will mess with it and break it.

It is pretty cool though .

Not sure how it benefits anyone else apart from those of us using Da Vinci Resolve as well as Premiere.

I am curious to see what happens if I connect another monitor to the GTX670 but I have no need to ....so will avoid the temptation.

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