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FlashPlayerUpdateService.exe Application Error

Jun 29, 2012 8:18 AM

Tags: #flash #update #player #service
  Latest reply: Origin Micro, Aug 10, 2012 7:01 AM
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  • Currently Being Moderated
    Jul 23, 2012 9:39 AM   in reply to nascoop

    Here's what I've done to disable the auto-update service enterprise wide using SCCM.

     

    1) Push out the following C:\Windows\System32\Macromed\Flash\mms.cfg file to all machines with the problematic versions of Flash:

     

    AutoUpdateDisable=1

    SilentAutoUpdateEnable=0

     

    (since we're updating Flash with SCCM, I'm not worried about turning off the Auto-Update service. Set AutoUpdateDisable=0 if you want to keep the "Notify Me to Install Updates" option turned on.)

     

    2) It appears mearly pushing out the config change will not disable the update service, even with a restart, so push the following out as well to delete the service:

     

    cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled & cmd /c sc delete "AdobeFlashPlayerUpdateSvc"

     

    (I disable the service before deleting it, as in one test it threw an error if I deleted it immediately.)

     
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  • Currently Being Moderated
    Jul 24, 2012 11:27 AM   in reply to Chris Campbell

    CHRIS

     

    I am desparate to solve this idiotic issue with the flash update service crashing. Please ref http://forums.adobe.com/message/4561041 where I have a post near the bottom about Windows 2003. Even thought I have installed or deleted every bleeding flash thing I can find, that error message pops up for all of my terminal services users every day. They and I are fed up with it and Flash and Adobe. How can you guys be so cavilier about a major fault like this?

     

    Please jump into that thread and tell me how to get rid of this garbage software. It's been daunting me and all of my users for over a week.

     
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  • Currently Being Moderated
    Jul 24, 2012 2:06 PM   in reply to KJSTech

    please just allow backup and stop all this craziness!

     

    Date: Tue, 24 Jul 2012 12:38:21 -0600

    From: forums@adobe.com

    To: rhayward1952@hotmail.com

    Subject: Re: FlashPlayerUpdateService.exe Application Error FlashPlayerUpdateService.exe Application Error

     

     

     

     

     

     

          

               

               

               

        Re: FlashPlayerUpdateService.exe Application Error

     

     

        created by KJSTech in Installing Flash Player - View the full discussion

     

     

     

    uniquehandle, Yeah I had a few more cases of this flash update service crashing. I'd rip it out too but our main website uses flash.  Our marketing team is working on redesigning our website and the number 1 thing from our VP of marketing is NO FLASH!  Not due to this issue though, thats more because iPads and iPhones see our home page distorted without flash.  I think flash is starting to get less popular thanks to apple.  Once our web applications are moved away from flash we can uninstall it because there's no real reason to use it.

     

     

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  • Currently Being Moderated
    Jul 25, 2012 12:38 PM   in reply to reneefleeman

    To the folks affected by this: Could you please post a list of the anti-virus and/or anti-spyware software that you're running on your systems? Thanks!

     
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  • Currently Being Moderated
    Jul 25, 2012 12:45 PM   in reply to Stephen Pohl

    Symantec Endpoint Protection RU1 MP1

     
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  • Currently Being Moderated
    Jul 25, 2012 1:26 PM   in reply to KJSTech

    Just as reminder of something I posted earlier.

    we have two machines with flash installed. One has both the plug-in and active-X versions installed, and auto-update selected. We have NO issues with this system. The other one only has the active-x version installed, and that one gets the error message. It looks like something in the update is trying to update the plug-in even though it isn't installed.

     
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  • Currently Being Moderated
    Jul 25, 2012 1:41 PM   in reply to texasbrit

    We have a system that has both plugins installed (and they were both deployed via Group Policy using Adobe's MSI package), and it still gets the crash errors.

     

    BUT...is there something related to how the plugin is deployed? We always use MSI to push out updates for Flash (which appears to have other problems... see this: https://bugbase.adobe.com/index.cfm?event=bug&id=3293566 ).

     

    What do you think?

     

    Marc

     
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  • Currently Being Moderated
    Jul 25, 2012 2:05 PM   in reply to Stephen Pohl

    Dear Stephen Pohl,

     

    I'm running Windows XP PRO SP3 and Outlook Express 6 and Windows Internet Explorer 8. Also running:

     

        avast!  Program version 7.0.1456

                  Virus      version 120725--0

                  # definitions        3.546.212 

     

    I do not have this problem any more since 07/12/12.

     

    See messages above 2   7/12/12

                                    5   7/15/12

                                    8   7/17/12

     

    I still do not have this problem to this date. Good luck.

     

    Sincerely,

    Betty A Knight

     
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  • Currently Being Moderated
    Jul 25, 2012 3:22 PM   in reply to Stephen Pohl

    @ Stephen Pohl, I have Symantec AntiVirus Corporate Edition on 2 computers and Windows Security Essentials on a third computer. All three computers are on a network connected to the Internet through a router. All three computers had problems until I switched the option to "Notify me to install updates", and none have had problems since. I hope this helps.

     
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  • Currently Being Moderated
    Jul 26, 2012 1:45 AM   in reply to Stephen Pohl

    @StephenPohl,

     

    XP Pro SP3 and IE8

     

    avast! ProgVers. 7.0.1456

    VirusDef. 120726-0

     

     

    @BettyAKnight,

     

    What did you do that you no longer have the problem as of 07/12/12?

     

    @All,

     

    -is the Plug-In Version showing under your Advanced Tab?

    -I have not had any crashing, just a message at all streaming sites, [ YT, Vimeo, etc. ] saying you need to install Flash

    -I have Safari loaded on my machine and can watch some 60-70% of videos no problem

     

    Regards,

     

    Brian

     
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  • Currently Being Moderated
    Jul 26, 2012 7:28 AM   in reply to Stephen Pohl

    Spy Sweeper, Webroot

     

    Date: Wed, 25 Jul 2012 13:38:38 -0600

    From: forums@adobe.com

    To: rhayward1952@hotmail.com

    Subject: Re: FlashPlayerUpdateService.exe Application Error FlashPlayerUpdateService.exe Application Error

     

     

     

     

     

     

          

               

               

               

        Re: FlashPlayerUpdateService.exe Application Error

     

     

        created by Stephen Pohl in Installing Flash Player - View the full discussion

     

     

     

    To the folks affected by this: Could you please post a list of the anti-virus and/or anti-spyware software that you're running on your systems? Thanks!

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: FlashPlayerUpdateService.exe Application Error

         To unsubscribe from this thread, please visit the message page at Re: FlashPlayerUpdateService.exe Application Error. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Installing Flash Player by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    Jul 26, 2012 9:23 AM   in reply to brianchaffee

    Dear Brian,

     

    As my previous messages stated, basically when I went to update Flash, each time the download would get about one-half done (on the slide) for the "downloading part" and it would stop with the error display that a previous version of Flash was running and it would need to stop now. I tried then to find a Flash program that was running so I could delete or uniunstall it and then try again. Well, I couldn't find a Flash program and so after trying that new download two different times and getting the same error messages, I decided to look into the "hidden files" and I found it in either "Local Files" or "Application Data" (I'm sorry I can't remember which one (I'm a retired 90 year old retired Mainframe Computer Programmer and Internet Independent Contractor and my memory is just a little less than it should be) and I deleted it right there in C:\dell\fist\flash.

     

     

    Then I went back to Adobe and did another download of Flash and this time it completed the download AND the install part correctly. And since then I have not received that error message and haven't to this date. My computer specifics are in the following message numbers above in this group -- 2, 5, and 8.

     

     

     

    I'm using a Dell Vostro 3700 Laptop. I would like to add that I just now did a search again for "Flash" and quite a few derivatives of that name showed up in C:\Windows\system32\Macromed\Flash.

     

     

    Now to your other question; I do find I have the "Advanced" tab and a dot in the option

     

    "Never check for updates (not recommended)."  My installation shows as 11,3,300,265 and not 11,3,300,268.

     

    Take good care.

     

    Sincerely,

    Betty A Knight

     
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  • Currently Being Moderated
    Jul 26, 2012 1:22 PM   in reply to Stephen Pohl

    We are using Malwarebytes and Microsoft security essentials

     
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  • Currently Being Moderated
    Jul 27, 2012 2:08 AM   in reply to bettyaknight@comcast.net

    Betty,

     

    Thank you for your detailed response.

     

    You said that your current Flash build is: .[ ending in ] 265. Questions:

     

    - is that your ActiveX Version? If so,

    - is your Plug-In Version the same, .265, or

    - does it end in, .268

     

    Additionally, I am no longer getting the error message, which I ONLY got when I was NOT on the net; it would just pop-up on the desktop. And as I said,

    NO crashing at all.

     

    And I would add, that your mind is very sharp and I thank you for input here.

     

    Regards,

     

    Brian

     
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  • Currently Being Moderated
    Jul 27, 2012 3:10 AM   in reply to bettyaknight@comcast.net

    bettyaknight@comcast.net wrote:

     

    I'm a retired 90 year old retired Mainframe Computer Programmer ...

    Dear Betty,

     

    I'm glad I am not the only mainframe person here; sometimes I start to believe that the computer world is only made up of PCs, tablets, and mobile phones...

     

    Cheers,

    Pat

     
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  • Currently Being Moderated
    Jul 27, 2012 11:33 AM   in reply to brianchaffee

    Dear Brian,

     

    Thank you for your nice reply.

     

    This morning I did another update to Adobe's Flash and it went perfectly and completed correctly. Now I have installed in my

    C:\Windows\system32\FlashPlayerApp.exe which shows in the Advanced Tab as "Never check for updates (not recommended) and  under the "Check Now" box, it shows ActiveX Version: 11.3,300.268 and Plug-in Version: 11.3.300.265.

     

    I still don't get the error stops and I guess until something new happens, it is finished with me. If I can answer any other questions, please let me know. Thanks again and take good care.

     

    Sincerely,

    Betty A Knight

     

     
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  • Currently Being Moderated
    Jul 27, 2012 11:36 AM   in reply to Pat Willener

    Dear Pat,

     

    Thank you for your reply and I'm glad, too. This is such a dynamic field that you can't afford to go to sleep <smile>. Take good care.

     

    Sincerely,

    Betty A Knight

     
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  • Currently Being Moderated
    Jul 27, 2012 12:03 PM   in reply to bettyaknight@comcast.net

    Forgive me for an off-topic post on this thread...

     

    When I was a child, I fantasized about finding a genie lamp, rubbing it and receiving 3 wishes. I always felt I knew exactly what 2 of the wishes would be and I wanted to keep the 3rd one until I had time to REALLY decide. While I won't disclose my first 2 wishes on a public forum as they are personal, I've officially made my decision about my 3rd wish. I would wish that every forum post from this day forward on every forum, ever (including mine), would be with the tone and courtesy displayed by Betty A Knight.

     

     

     

    Thank you for being en exemplary forum goer, Betty.

     
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  • Currently Being Moderated
    Jul 29, 2012 3:37 PM   in reply to bettyaknight@comcast.net

    Betty,

     

    Thank you again for your detailed information.

     

    Interestingly enough, my spec's in regards to ActiveX and Plug-In Versions are exactly flip-flopped to yours.

     

    ActiveX: ends in 265.

    Plug-In: ends in 268.

     

    Now when I go to Adobe, install the latest Flash Player, it installs. However sometimes it goes to about 50% and then tells me, I must close all IE windows, then my download will continue. When I close them, it does continue and then finish. Then it re-launches IE and takes me to aDobe's site to a page with a quick Flash movie of the Adobe Flash logo and says I have it installed. But when going to video sites, Vimeo/ YouTube, etc., these sites say I do not have the Flash Player.

     

    Or what seems to be the latest way, is that I go Adobe and download the latest player, and it downloads with no message to close IE windows. It again completes, see the quick Flash movie but it still does not work. Additionally, Adobe's site to check for Flash player says I do not have the Flash player.

     

    Nuttier than a fruit cake.

     

    I have to add again, I have Safari loaded on this PC. Using Safari allows me to see almost every video regardless of source. Go figure.

     

    Anyway Betty, thank you again for your detailed information and I am glad that at least you have it working, considering your demeanor and professionalism.

     

    Regards,

     

    Brian

     
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  • Currently Being Moderated
    Jul 29, 2012 6:12 PM   in reply to brianchaffee

    Betty and Brian,

     

    the updater seems to update the ActiveX component (Internet Explorer) and plugin (other browsers) separately.  I do not know when and why it decides to do this or that...

     

    You can always go and download the manual installer(s) from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header - it also contains two installers: one for Internet Explorer and one for other browsers.

     

    But if you do not have any specific problems, there is no need to go through the manual update procedure.  Just wait until the updater decides to do its job.

     
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  • Currently Being Moderated
    Aug 1, 2012 4:47 AM   in reply to Stephen Pohl

    Dear Stephen,

     

    I am having the same problem, I am running Microsoft Security Essentials, o Windows XP with SP3, my usual browser is IE8 but do have FireFox installed to view/use certain sites.

    on the advanced tab on Flash Player it says that I have  Active X version (ending in) 268 and the Plugin also ends in 268.

     

    Regards,

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 1, 2012 6:40 PM   in reply to wildchild_pt

    Quick update to let you know we hope to have a fix available for the Update Service crash very soon (possibly as early as tomorrow).  I'll post with additional details as soon as they are available.

     

    Thanks for your patience.

     

    Chris

     
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  • Currently Being Moderated
    Aug 2, 2012 12:45 AM   in reply to Chris Campbell

    Hi

    I'm having same problem on XP SP3 w. McAfee Enterprise - and have read most of this thread. It seems that the Windows Service is not present. I only see a Scheduled task starting every hour as user SYSTEM. When changing updates to 'Notify only' the task disappears. Could the missing service be the problem? BTW: Will this be the end of Flash updates on unaware peoples computers?

     
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  • Currently Being Moderated
    Aug 2, 2012 8:13 AM   in reply to SteenBN_CPH_DK

    I uninstalled Flash and installed it again from a local exe file. Now the service was registered and everything works 

     
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  • Currently Being Moderated
    Aug 2, 2012 1:23 PM   in reply to Chris Campbell

    Chris, now that  11.3.300.270 is being rolled out, I just checked one of my problem machines and it has the new version, and no reports of the updater crashing so far.  I'll check a few more machines tomorrow to see if anyone else is still reporting the problem.

     

    Thanks

    Josh

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 2, 2012 2:15 PM   in reply to stompro

    Thanks Josh, please do let us know if you encounter any problems.

     

    For everyone else that hasn't seen the news, we've release Flash Player 11.3.300.270 specifically to address this problem (crash in FlashPlayerUpdateService.exe).  Please see this announcement posts for details and links to the installers:

     

    8/2/2012 - Flash Player 11.3 Update

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Aug 6, 2012 4:29 AM   in reply to Chris Campbell

    Hi I have done the latest update as suggested (both Active X and plugin versions are 11.3.300.270), on the day of the installation everything seemed fine, however upon restarting my PC this morning I received the following error message...

    Adobe_Error.png

     
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  • Currently Being Moderated
    Aug 8, 2012 7:22 AM   in reply to Chris Campbell

    Hello Chis, I think the update did fix the problem.  I have looked at several more computers and the crash reports always stop after the 270 update is installed.

    Thanks

    Josh

     
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  • Currently Being Moderated
    Aug 8, 2012 7:23 AM   in reply to wildchild_pt

    wildchild_pt, the error you described is not related to this issue.  You should probably start a new thread with your information.  This thread is about the adobe updater crashing.

    Josh

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 8, 2012 2:35 PM   in reply to stompro

    @wildchild_pt - I'd recommend doing a clean install.  You've got a very old copy of Flash Player on your system.

     

    How do I do a clean install of Flash Player?

     
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  • Currently Being Moderated
    Aug 9, 2012 2:28 AM   in reply to Chris Campbell

    Thanks for the information and sorry for posting in the wrong place... I only posted here because this error started happening after I upgraded to 270 update. I have followed the instructions to do a clean install and will report back if any problems do arise.

     
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  • Currently Being Moderated
    Aug 10, 2012 7:01 AM   in reply to Chris Campbell

    So far so good here.  About 1 week, no crashes on either computer....woo hoo

     
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