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Vista56
Currently Being Moderated

Acrobat won't open

Jul 25, 2012 8:55 PM

Acrobat Pro v. 10.  Upgraded to MS Office 2010, 64 bit.  Now acrobat won't open.  Downloaded update for version 10 (10.1.3), got ribbons in MS office, but acrobat refuses to open.  Have uninstalled and installed acrobat four times - same result.  Repaired MS office, and installed again, same result.  Solution?

 
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  • Currently Being Moderated
    Jul 25, 2012 10:39 PM   in reply to Vista56

    Are you saying if you double click the Acrobat icon, nothing happens? Or, are you talking about Acrobat opening after creating a PDF from WORD?

     
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  • Currently Being Moderated
    Jul 27, 2012 4:30 PM   in reply to Vista56

    Run the Acrobat Cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html

     

    Then try to re-install.

     
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  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jul 30, 2012 9:40 AM   in reply to Vista56

    Is Acrobat installed as part of a suite or as a stand-alone application? 

     

    Was Acrobat launching properly before you applied the 10.1.3 update to the software?

     

    Michael's suggestion of running the Cleaner tool may work too.

     

    -David

     
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  • Currently Being Moderated
    Aug 2, 2012 7:52 AM   in reply to Vista56

    Does that mean that you ran the cleaner and reinstalled? What worked is useful to us in helping others.

     
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  • Currently Being Moderated
    Aug 2, 2012 12:59 PM   in reply to Vista56

    Thanks for letting us know your steps. Good luck in the future.

     
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