Hello,
I am Mukul from Adobe Presenter Engineering Team. Can you please email us your issue on mvlele@adobe.com
we will setup a meeting and try our best to resolve your issue as quickly as possible.
Regards,
Mukul
We have a built in Troubleshoot mechanism in Video Creator. Encourage you to send us the diagnostic logs this way.
How to do this:
http://help.adobe.com/en_US/presenter/using/WS16484b78be4e1542-766b366 11370cc9e7b7-7ffc.html
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