So, this issue began about a week ago, intermitant, but now all the time. May have occured after upgrading Adobe Flash, not sure.
When I lauhc InDesign CS4 (build 6.06, on OSX 10.5.8), it goes through the start up processes, but stalls (i.e. not reaponding dialog when I try to force quit) upon hitting "starting up panels."
I have thrown out the prefs, reisntalled Flash and Air...and deinstalled INDD and reinstalled it and run the 6.06 upgrade.
It now launches (not every time), but take 5-10 mins to load a file?
Outside of reinstalling the entire CS4 suite, any clues?
Thanks.
I think this may be SING, but it would help to have a crash report (posted on pastebin.com). This sounds like a hang, though, not a crash, so we need to ask you to follow a set of directions to generate boththe hang report and a crash report from the hang. Please see http://forums.adobe.com/message/4199358#4199358
Hmmmm. That would make some sense, as I had updated Flash 2 weeks ago. I thought it might be the culprit, so I uninstalled it and reinstalled it along with the In Design un/re install.
That could also be affecting Firefox, which has been acting oddly. Any suggestions other than un/re installing Flash?
Sample: http://pastebin.com/SHa26bd3
But I cannot get a crash report!
Now it's not loading at all w/o Flash Player, so I'll reinstall.
I suspect the best bet is to open a support case (and you may have to pay, but if they find a bug, they should refund your money).
I was hoping to find something on the website better than the number that gets you the contract folks in India, but I can't seem to. Start with 800-833-6687, get a case number (and a name for anyone you speak to), and ask to be escalated to someone who knows something. Don't let the first rep tell you they will call you back.
I'VE FIXED THE ISSUE! I can't guarantee it will work, but it worked perfectly for me.
1. Copy a file specific to a CS4 program such as a PSD, AI, or INDD to a flash drive or external drive
2. Create a New User Account on your Mac -- Here's How to create a new account (don't worry, you won't have to migrate your files...)
3. Log out as the original user and log in as the New User you just created.
4. Open your CS4 program and the file you saved to your Flash Drive/External Hard Drive and make sure it works perfectly (if it doesn't, then it's not a preference issue and unfortunately this may not fix your problem...)
5. If all CS4 programs work perfectly, navigate to the "/Users/[user name]/Library" folder on the New User Account (should be less than 5MB on a new account) and copy/paste onto your Flash Drive/ External Hard Drive
6. Log out of the New Account and log back into your Original Account
7. This part gets a little tricky... locate these folders one by one on your flash drive/external hard drive, copy ALL the files within the folder, navigate to the these folders on your Mac's Hard Drive and paste them in place (repeat for all 3 folders)
After all files from all 3 folders listed above were pasted in place from the External Hard Drive to my Mac's Hard Drive, all of my CS4 programs worked like a dream! I'm not sure how this is different from resetting preferences, but my guess is that a file was corrupted and it somehow was duplicated when I reset my preferences.
I really hope this works for you guys!!
Did not work for me. Followed all the steps.
"/Users/[user name]/Library/Preferences/Adobe" was not created.
"/Users/[user name]/Library/Preferences/InDesign" was created and I did replace it.
"/Users/[user name]/Library/Application Support/Adobe" was created, but was identical to what was there.
InDesign still hangs at "starting up panels" and takes the app 3-4 mins to load.
Thanks anyway!
The only background apps that are on all the time are Suitcase Fusion, DropBox, Norton QuickMenu, Spyder3 Utility (for color corection on my Eizo monitor) and Now Up to Date/Now Contact. Otherwise normal graphic design/web design apps, so CS4, BB edit, Fetch, Filezilla, Word...
Browsers: Firefox, Thunderbird
Chat: Skype
Again, the only major updates to my machine have been Adobe Flash Player and a Microsoft Office update.
lostinbrooklyn wrote:
The only background apps that are on all the time are Suitcase Fusion, DropBox, Norton QuickMenu, Spyder3 Utility (for color corection on my Eizo monitor) and Now Up to Date/Now Contact. Otherwise normal graphic design/web design apps, so CS4, BB edit, Fetch, Filezilla, Word...
Browsers: Firefox, Thunderbird
Chat: Skype
Again, the only major updates to my machine have been Adobe Flash Player and a Microsoft Office update.
Try tuning ALL of those off.
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