Site in question is www.thecompass.net
The client was trying to upload an image to the folder /images/featured/ , which was setup on the site months ago. However, that particular folder is missing / invisible, both in BC and through FTP in Dreamweaver.
The folder is still there, as images are showing on the site, such as this one:
But we can't get at it!
I've never encountered this before....is there a way we may have accidentally hidden the folder from view, or is this a BC bug?
This is very strange as I can see the file appears but the folder cannot be accessed via file manager, FTP, etc.
Please submit a case on this ASAP so we can escalate and either explain why this is happening and possibly retrieve.
Admin -> help&support (to log a case)