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-pk-
-pk-
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cs6 starting panels and very slow application

Jul 27, 2012 9:06 AM

When I start InDesign, the 'starting panels' part of the startup process hangs for some time. After about 2-3 minutes though, the app will load. However, when I'm loaded, switching from one pallette to another (for instance, pages to layers) takes — literally — 30 seconds. During most of which I have the spinning beach ball. Has anyone else seen this?

 

I trashed my prefs: no love.

Uninstalled and reinstalled InDesign: no love.

 

OS: 10.8

computer: iMac 27" 2.93 i7 with 16GB RAM

 

Illustrator, Photoshop, and other Adobe apps are fine.

 

Any help would be much appreciated. Thanks.

1220 Views   5 Replies   Latest reply: mtlindsa, Aug 2, 2012 2:22 PM
 
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  • Peter Spier
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    1. Peter Spier,
    Jul 27, 2012 9:40 AM   in reply to -pk-
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    http://forums.adobe.com/message/4583253

     

    I wonder what the two of you have in common...

     
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  • -pk-
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    2. -pk-,
    Jul 27, 2012 9:42 AM   in reply to Peter Spier
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    I'm not sure. I did find that thread and followed his troubleshooting as well.

     

    I'd also like to say that Adobe's phone and live connection support is useless.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    Jul 27, 2012 9:46 AM   in reply to -pk-
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    Do you have any font management software like Suitcase fusion or Font Expolrer ?

    Also , can you check in the Safe mode .

     

    I believe the issue could be some third party plugin , which may be causing that.

     
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  • -pk-
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    4. -pk-,
    Jul 27, 2012 10:52 AM   in reply to Manish-Sharma
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    Thanks much Manish, that fixed my issue. Starting in safe mode worked, and when I restarted, InDesign seems back to normal. I don't know how that fixed it, but it did.

     

    The only other thing I did was to disable all login items (dropbox and hiss (hiss is a tool that sends growl notifications to the os notification center)). I have no 3rd party plugins and don't use font management.

     

    I'll keep hiss deactivated just in case, but either way this seems to have worked. Thanks again.

     
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  • mtlindsa
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    5. mtlindsa,
    Aug 2, 2012 2:22 PM   in reply to -pk-
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    I had the exact same problem with InDesign CS6. I upgraded to Mountain Lion without problems on my 2008 Mac Pro. Suddenly the panels were not opening quickly at all (beachball of death). The entire app got sluggish. I tried everything, including a clean reinstall of InDesign and a call to Adobe support. Having read this thread I suddenly realized that I too had installed Hiss on my Mac for Growl notifications. I disabled it as a startup item, rebooted and the problem instantly went away. So, Hiss was definitely the culprit! I never would have figured that out had I not read this post and follow-up replies. Thank you!

     
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