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Jacob Bugge
Jacob Bugge
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Secrets (to be) revealed

Jul 27, 2012 2:51 AM

I believe it is time to reveal some of the best guarded secrets, such as these,

 

http://forums.adobe.com/thread/419406

 

http://forums.adobe.com/thread/414764

 

by placing a link to them, or to a section of overall information, at the top of each forum.

 

They are there, of course, but which proportion of newcomers will find their way to the

 

Adobe Forums > Adobe general forums

http://forums.adobe.com/community/general?view=discussions

 

page and spot them before starting to type the first urgent question an hour before the deadline of the work in question?

3169 Views   18 Replies   Latest reply: Jacob Bugge, Aug 7, 2012 5:37 AM
 
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  • ~graffiti
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    1. ~graffiti,
    Jul 27, 2012 7:32 AM   in reply to Jacob Bugge
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    The only thing I don't particularly agree with is under the "Don't" section where it says "

    • Don't post a series of questions in a single post. Splitting them into separate threads increases your chances of a quick answer.

     

    Sometimes a series of questions (especially if they're technical issues) can help diagnose an issue. All the questions could be related somehow but if they're in different threads, we may miss some important clues.

     
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  • Bill Hunt
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    2. Bill Hunt,
    Jul 27, 2012 8:15 AM   in reply to ~graffiti
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    Yes. I can see reason to discuss that one just a bit.

     

    If one structures their post and questions properly, using paragraphs and mybe even outlining multiple questions, it should not be THAT hard to follow, and provide answers to say, 1, 5 & 7.

     

    One positve for asking multiple questions in one thread is that if there is any chance that the OP's equipment is at fault, they only have to list it once. Even linking to another post can be confsusing and time-consuming for one, who is attempting to answer.

     

    However, I believe that many of us have seen posts that basically ask, "How do I use this product," and proceed to jumble up dozens of questions, often in one long sentence, or paragraph.

     

    Just my thoughts, and I can easily see many exceptions to either side.

     

    Hunt

     
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  • Jacob Bugge
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    3. Jacob Bugge,
    Jul 27, 2012 2:09 PM   in reply to Jacob Bugge
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    I agree that it may be time to update the contents.

     

    One other change is EMPLOYEE > staff.

     
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  • Dave Merchant
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    4. Dave Merchant,
    Jul 29, 2012 3:08 AM   in reply to Jacob Bugge
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    Forget about those posts, they're out of date - hence the 'archived' title.

     

    The Community Guidelines are the current references and are actively updated.

     

    http://forums.adobe.com/community/guidelines

     
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  • Jacob Bugge
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    5. Jacob Bugge,
    Jul 29, 2012 5:17 AM   in reply to Dave Merchant
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    Thank you for the update, Dave.

     

    I was misled by the outdated reference here:

     

    http://forums.adobe.com/community/general

     

    As it appears, the (almost) current versions were even better hidden than the outdated ones (you have to go one level further up, past the outdated reference).

     

    This seems to support the suggestion of inserting a reference in the forums, where the guidelines are to be used.

     
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  • Dave Merchant
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    6. Dave Merchant,
    Jul 29, 2012 12:47 PM   in reply to Jacob Bugge
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    I've fixed the overview page - there was in fact a link to the Community Guidelines on the page, it's up at the top of the dark gray right-side panel. Nobody seems to look there so I've added it to the main panel.

     
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  • Jacob Bugge
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    7. Jacob Bugge,
    Jul 29, 2012 3:20 PM   in reply to Dave Merchant
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    Thank you very much, Dave.

     

    Let us hope that the more prominent position will help.

     

    Otherwise, it is easier to refer people to them.

     

    It would be even better if it was also shown on the Discussion page, which I believe most will use whenever they find out how.

     
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  • Pat Willener
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    8. Pat Willener,
    Jul 29, 2012 6:22 PM   in reply to Jacob Bugge
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    Jacob Bugge wrote:

     

    It would be even better if it was also shown on the Discussion page

    It would, indeed, but unfortunately this is not possible.

     
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  • Claudio González
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    9. Claudio González,
    Jul 29, 2012 6:53 PM   in reply to Pat Willener
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    Pat, this is not possible is an answer I was taught not to accept easily. Can this really be so difficult as to make it impossible?

     
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  • Pat Willener
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    10. Pat Willener,
    Jul 29, 2012 9:29 PM   in reply to Claudio González
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    Claudio, let me rephrase this: it is not possible with the forum software that we currently have.  (It is possible that the forum admin may be able to do it, but the forum moderators can only modify the Overview page.  Do not ask me what the logic behind this could possibly be...)

     
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  • Dave Merchant
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    11. Dave Merchant,
    Jul 30, 2012 2:13 AM   in reply to Pat Willener
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    Overview pages are the only ones that have the 'widget' system we can use to change the layouts in a live site, and they're the only pages which can be forum-specific. The other page types (discussion, message, reply, profile, etc.) are universal across the entire site and are controlled by template files, written in Freemarker language, that form part of the 'theme' - they can only be changed by the developer team from outside the running application.

     
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  • Claudio González
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    12. Claudio González,
    Jul 30, 2012 3:52 AM   in reply to Dave Merchant
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    Then, if I understand you both correctly, it is possible to make this change with the current forum software, but only a few selected people can do it. If enough "members of this community" consider that the change would be useful, why not do it then?

     
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  • Dave Merchant
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    13. Dave Merchant,
    Jul 30, 2012 5:22 AM   in reply to Claudio González
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    Yes it's possible for Adobe's user interface team to change the page layouts - but the next update isn't due for a while.

     
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  • Claudio González
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    14. Claudio González,
    Jul 30, 2012 10:40 AM   in reply to Dave Merchant
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    Better late than never...

     
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  • Terri Stone
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    15. Terri Stone,
    Jul 30, 2012 3:39 PM   in reply to Jacob Bugge
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    Jacob, there is a link to the newest set of Community Guidelines on some Discussion pages. See for example the upper right-hand corner of http://forums.adobe.com/community/photoshop/general .

     

    We have to manually insert the widget with the Community Guidelines link, so with thousands of sub-forums, we have a ways to go...

     
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  • Jacob Bugge
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    16. Jacob Bugge,
    Jul 31, 2012 1:55 AM   in reply to Terri Stone
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    Terri,

     

    I am referring to Discussion page as in:

     

    http://forums.adobe.com/community/photoshop/general?view=discussions#

     

    I no longer remember how to switch to them (if still possible), but in my Bookmarks I have those views, so I rarely see the Overview (kind of) pages at all.

     

    Thank you for making me finally grasp the fact that the addition is only there in certain forums; I thought it was a general fix because I also saw it in the Illustrator forum; rereading posts #6&11 I can see my misinterpretation.

     

    I believe the universal addition, especially to the Discussion pages, is one for the wish list.

     
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  • Dave Merchant
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    17. Dave Merchant,
    Aug 7, 2012 4:17 AM   in reply to Jacob Bugge
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    Normal users cannot select a default view mode because in the new forum skin they aren't shown the tab interface. You can navigate to the overview mode by moving up one level on the breadcrumb header (e.g. on this page click " > Forum Comments > "), but you'll have to use bookmarks to make a particular view mode sticky.

    Jacob Bugge wrote:

     

    I no longer remember how to switch to them (if still possible), but in my Bookmarks I have those views, so I rarely see the Overview (kind of) pages at all.

     

     
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  • Jacob Bugge
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    18. Jacob Bugge,
    Aug 7, 2012 5:37 AM   in reply to Dave Merchant
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    I thought it might be so, Dave.

     

    I presume that if you want to view a full 100 threads per page in any forum, you will have to add the following to the Discussion page URL yourself (and remember to bookmark the full page view):

     

    #/?per_page=100

     

    This is hereby suggested to anyone taking part in the faster forums.

     
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