Good that you have given all this inforamtion aboiut your system and stuff like that but if you wnt to vent it is important you state so and if you wish help you have to give us enough info so we can respond intelligently and make suggestions.

But off hand I will repeat what I repeated about  100 times in the lat two months.

Do you have plugins, have you loaded new fonts, free fonts, have you trashed your preferences, have you conflicting software installed, did you update any software recently have you upgraded non Adobe software lately and have you repaired your permissions.

And the most important question is why are you using software that is unuseable?

153 layers no problems. that was a typo.

YThe answer to solving your problem is in my first posting.

I've discovered that it only happens when I make one layer a Template layer. Everything is fine until I make any of the layers a Template, then, instantly the layer names and thumbnails dissappear.

Really, Wade, your condescending tone is unnecessary. You should ask yourself if you come to this forum to actually be helpful or to belittle others and feel superior.

But just to humor you...

I have already trashed my preferences, repaired permissions and updated all Adobe software. There has been no new software or fonts installed since installing CS6. The only plug-in used is Extensis Sutcase Fusion 4 Font Auto Activation and I have uninstalled that with no effect on the problem.

We have four systems running all of the same software and os. Two of them have this problem and two of them don't.

Obviously, this is not an isolated case. I'm looking for someone who has had this problem and fixed it or would have a more helpful suggestion.

Thanks.

Peter Spier wrote:

 

 

Did you really remove the Suitcase plugin, or just deactivate it? Deactivation may not be sufficient. And did you also trash the prefs again after removing the plugin?

 

Do you have the same problem if you create a new user account and use that?

Thanks Peter, I know that Suticase can be buggy. I've completely removed the plug-in and trashed the preferences again after removing. Problem still exists.

I haven't tried a new user account yet, but, if I have time, I'll try to do that and do a fresh install of Illustrator.

Ok, just tried it with a new user account and the palette worked correctly.

That still doesn't help me, though, as I'm not going to switch everything to a new user account, I've got too much built into this one. I still need to pinpoint WHAT is causing the problem.

Thanks Peter. The info in that thread looked promising, but...

I trashed the following files:

~/Library/Application Support/Adobe/Adobe Illustrator CS6

~/Library/Caches/com.adobe.Illustrator

~/Library/Preferences/Adobe Illustrator CS6 Settings

~/Library/Preferences/com.adobe.Illustrator.plist

~/Library/Preferences/com.adobe.Illustrator.plist.lockfile

~/Library/Saved Application State/com.adobe.Illustrator.savedState

Restarted.

No luck. Problem still exists.

Hmmm... I was unsuccessful in replacing one user library file with another. OS X Lion doesn't allow that, as far as I can tell. Unless someone has info on how to do that....

I still don't know how that would help me find the solution.

Replacing the user library directory isn't a viable solution anyway. That would just hose all of my preferences for everything else on my system. I might as well start from scratch with a new user and I've already stated that that is not a possibility. We've already established that it is something within my user account that is causing this glitch. The question is, what?

I didn't realize Crisper was not the OP inn that ca se you log inn as the root to replace the file. But is risky if make a mistake.

Also be alert to trashing the com.adobe.Illustrator.plist alongwith theh setting fholder and cleaning the personal cache and font cache files it looks to me to be a corrupt cache file.

I will post the location of those files later tonight.

On the first layer with a missing name double click on the thumbnail. In the layer options make sure "print" is checked. This should make all the layers visable again.

Still having other issues with illustrator after seeing this issue.

culverbd wrote:

 

On the first layer with a missing name double click on the thumbnail. In the layer options make sure "print" is checked. This should make all the layers visable again.

 

Well, yes, because by doing that, you are turning off the template layer. That doesn't stop them from disappearing when you make a template layer.

I stand corrected... Lucida Grande is in my system fonts. Not sure why I didn't find it when I searched for it.

Lucida Grande is required font. You may try scipting to access all the fonts.