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lesleydownie
Currently Being Moderated

CS5 crashing every time I open a file or begin a new document

Jul 28, 2012 1:17 AM

Tags: #cs5 #lion_10.7.4 #photoshop_crashing

Hi everyone,

I am currently on CS5 and upgraded my Mac to OSX 10.7.4 (Lion) in June. I have been using PS every day with no dramas, but on Wednesday PS stopped working and was crashing every time I opened a jpg file or even started a new document.

 

I uninstalled CS5, and reinstalled it from my purchase disc, did all the updates, and the same thing happened.

 

I repeated the process and the same thing is still happening.

 

I have tried switching to 32 bit...same thing.

 

I have run diagnostics on all 4 hard drives and all are ok and healthy.

 

I have allocated RAM 70% to PS 1470mb

 

Are there any known issues with PS5 and Lion?

 

Do you suspect a hardware issue?

 

Many thanks for some help.

 
Replies
  • PECourtejoie
    5,074 posts
    Jan 11, 2006
    Currently Being Moderated
    Jul 28, 2012 1:26 AM   in reply to lesleydownie

    Hello, reinstalling seldom cure issues, recreating the preferences does: http://forums.adobe.com/message/4209421

     
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  • Currently Being Moderated
    Jul 28, 2012 4:16 AM   in reply to lesleydownie

    You need to hold down Command+Option+Shift on the Mac as you re-launch Photoshop and until you get a dialog box presenting you with a box allowing you to re-set your Photoshop preferences.

     

    So what you did amounted to nothing.

     
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  • Currently Being Moderated
    Jul 28, 2012 11:22 AM   in reply to lesleydownie

    What does the crash report say?

     
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  • Noel Carboni
    21,324 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 28, 2012 11:24 AM   in reply to lesleydownie

    Get that crash report Chris wants, but in the meantime try the various settings in the Photoshop - Preferences - Performance menu under the Graphics Processor [Advanced Settings...].  Make sure to fully quit and restart Photoshop after making a c hange.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 30, 2012 2:32 PM   in reply to lesleydownie

    You're crashing on a bug in an OS routine related to plist files.

     

    I suspect it's due to corruption in the com.adobe.mediabrowser.plist file (in ~/Library/Preferences), but it could also be in com.adobe.photoshop.plist.

     

    Try trashing the mediabrowser.plist file (since it's harmless) and see if that helps.

    If that doesn't fix it, then try trashing the photoshop.plist file.

     
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  • Currently Being Moderated
    Aug 21, 2012 12:31 PM   in reply to Chris Cox

    Chris Cox,

     

    I'm also having issues with CS5 products crashing - in my case 4-10 times a day, each product.  After reading your response I searched for the com.adobe.mediabrowser.plist file in /Library/Preferences but it wasn't there, any ideas?

     

    Thanks,

    Andrew Ross

     
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  • Currently Being Moderated
    Aug 21, 2012 1:40 PM   in reply to andrewross539

    Not a Mac guy but this from a previous post.

     

    The TILDE (~) is indeed the conventional symbol for the HOME or username folder.  There is a user Library there, whereas there is another Library at the ROOT level of your boot volume:  /Library.  This is a HIDDEN folder.

     

    There is yet another Library, labeled the System Library, inside the System folder at the ROOT Level of the boot volume:  /System/Library.

     

    Take care not to confuse any of the three Libraries: ROOT LEVEL Library, SYSTEM Library and User Library.

     
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