Whenever I try to encode using the Quicktime-H.264 codec in Adobe Media Encoder, I get a crash that states "Adobe Media Core CS5.5 has stopped working". Also I have tried to encode using this codec directly within Premiere Pro with the "Export" button instead of the "Queue" button, but the encode doesn't progress and eventually locks up the application. I have downloaded the most current version of Quicktime, and have made sure that all of my Adobe products are up-to-date. Encoding with other Quicktime codecs such as "Animation" work, but the h.264 just will not.
What has me confused is that we just upgraded to new computers and did a clean install of CS5.5. Encoding with this codec works just fine on the old machines. Below you will see my system info as well as the error "Problem Signature". Any help to resolve this issue?
BOXX Technologies 3DBOXX W-8550
Dual Intel(R) XEON(R) CPU X5690 @3.47GHz Processors
48 GB RAM
NVidia 6000 GFX Card
NVidia Tesla C2075 GPU Core
Windows 7 Ultimate 64bit
CS5.5 Master Collection
Problem Event Name: APPCRASH
Application Name: Adobe QT32 Server.exe
Application Version: 188.8.131.52
Application Timestamp: 4e331700
Fault Module Name: QuickTimeH264.qtx
Fault Module Version: 184.108.40.206
Fault Module Timestamp: 4f8f8abd
Exception Code: c0000005
Exception Offset: 001f36bd
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I asked because I wanted to make sure that you weren't having an issue regarding missing format capabilities. As for the MOV-wrapped H.264, maybe the Tesla card is a problem? I would try disabling the Tesla and letting the Quadro run by itself.
I'm getting the exact same problem on a similar but older system. I've reinstalled quicktime, and I'm about to reinstall CS6. Have you had any luck in getting this resolved?
Edit: I finally called Adobe support about it, and they seemed geniunely stumped as well.
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