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PROBLEMS opening  PDF in IE 9 or X

Apr 4, 2011 9:50 AM

How can it be that Adobe releases a new version not able to open a PDF from a link?

 

ADOBE GET IT FIXED!!!!!!!

 

It can not be true that you have to change the settings in preferences before it works. How do I explain this to 1000 of  my costumers?

 

 

 

.

 
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  • David Kastendick
    3,236 posts
    Apr 7, 2010
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    Apr 11, 2011 6:08 PM   in reply to Jim_TSI

    Good day,

     

    Microsoft Internet Explorer 9 was released after development for Adobe Reader X was complete.  While we made every effort to anticipate the way the final release version of IE9 would behave, our PDF viewer plugin is not yet compatible with IE9.  This is being worked on by our engineering department.  In the interim, when trying to open a PDF file from the browser, save it locally to your computer and open it directly in Adobe Reader.

     

    Moving forward, please continue to install updates to Adobe Reader X as they become available.  When this issue has been resolved, it will be pushed via an update.

     

    Thank you,

    David

    Acrobat Community Manager

    Adobe Systems

     
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    Apr 12, 2011 11:33 PM   in reply to David Kastendick

    I hope it will be fixed shortely, but for now I prefer to install a previous version...

    Adobe acrobat 8 has a problem with IE9 too, in spooling phase.

     
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    Apr 15, 2011 9:20 PM   in reply to David Kastendick

    dave_m_k wrote:

     

    Good day,

     

    Microsoft Internet Explorer 9 was released after development for Adobe Reader X was complete.  While we made every effort to anticipate the way the final release version of IE9 would behave, our PDF viewer plugin is not yet compatible with IE9.  This is being worked on by our engineering department.  In the interim, when trying to open a PDF file from the browser, save it locally to your computer and open it directly in Adobe Reader.

    Hello David and thank you for that reply. This is all very well and good when pdf files can be saved to the desktop but I have a few where the last thing I click on in IE9 to get to the pdf is not a shortcut to the pdf itself but a radio button leading to another page (which then somehow pushes the pdf to me). If I right click on that final webpage 'confirm' radio button before the pdf opens in my browser (but cannot be worked with properly because the buttons don't work), I do not get the option to save the pdf as a file. There seems that in some cases saving the pdf to file just isn't an option...

     

    How can I view such files in the interim until Adobe have this problem nailed - and when do you expect to release the patch for Reader X which addresses this? If you can't be specific is it days.... weeks or.... well you get the idea?

     
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    Apr 16, 2011 7:14 AM   in reply to David Kastendick

    I am running XP  sp2/sp3 with IE8 and it doesn't work in that either. Contacted support ,moronic term, on 4/13 and they had no clue there was even a problem. Maybe someone in India could help??

     
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    Apr 21, 2011 8:48 AM   in reply to Bugsy14u

    Hi, I have resolved my problem in an unexpected way:

    http://kb2.adobe.com/cps/404/kb404597.html

    I think it may help you...

     
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    May 22, 2011 2:18 PM   in reply to Andrea Taroni

    Alas that solution doesn't work for me and I still have problems with Reader X under IE9 and Windows 7 SP1 (x64 now) set to 150% display settings. The toolbars won't work and it's just hopeless trying to do anything unless it can be opened in the standalone version of Reader X. Unfortunately not all websites make this easy as not all give the option of saving the pdf file to disk. I really hope a fix for this will be coming soon and I've applied to assist with the pre-release version coming up...

     
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    Jun 14, 2011 8:15 AM   in reply to Flying_Kiwi

    I am using Win7 (32-bit), IE9 and ARX.  I cannot view PDFs on some websites.  I bank with two different banks, I can get my bank statement on one site but not the other site.  The suggestion of saving the PDF to my computer then opening locally doesn't work either.  It tells me pdf couldn't be downloaded.  This problem started sometime in the past 3 months, but I don't know the timeline of what programs were updated/installed.  About 5 or 6 weeks ago my browser was updated, but I don't know when Adobe Reader was last updated.  Before I found this thread, I uninstalled/reinstalled ARX thinking there was a problem with my version of it.  Has this incompatibility issue been fixed yet?  Is there something else I can try?

     
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    Jun 14, 2011 8:52 AM   in reply to dawnjamin

    If you are getting a message such as this, I suspect that's down to the server at the other end. At least you can right click and attempt to save to disk - many of the pdf files I'm thinking of, don't give that option because there's a button to open them. They do open in ARX within IE9 but because none of the menu or toolbar options work, I can't then save the pdf to open it in stand-alone ARX.

     

    I've chased up my application to assist with pre-release testing but was advised they may or may not choose me to help. I guess they must have a huge workload to make it compatible with IE9 on Win 7 with displays set to other than 100% and still be working on getting a pre-release ready....

     
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    Jul 20, 2011 4:10 AM   in reply to Jim_TSI

    I have learned that by downloading Chrome, you can open PDF files. For the time being I'm using it as a work-around, but I do hope that the problem with Internet Explorer is worked out.l

     
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    Jul 20, 2011 8:01 AM   in reply to Jim_TSI

    Yeah, just switching a browser is a good idea that works. Google Chrome is far better than IE in my opinion anyway.

     
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    Aug 30, 2011 5:17 AM   in reply to David Kastendick

    This problem has been out there for 5 months now.  I get an update from Adobe everytime I turn around, but IE9 still crashes on downloading PDF's.  When are

    you guys going to get this fixed?

     
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    Aug 30, 2011 6:49 AM   in reply to zannix

    Easy for you to say, but if .NET business software requires IE we have no choice in the matter.

     
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    Sep 28, 2011 10:16 PM   in reply to wildplaces1

    Well Adobe released AR version 10.1.1 on 13 Sep and the release notes say:

     

    Added support for:

    Microsoft Windows 7 or Windows 7 SP1 Starter, Home Premium, Professional, Ultimate or Enterprise (32 bit and 64 bit)

    • Viewing PDFs in Firefox 4 on Windows (not Mac)

    • WebCapture with Firefox 4 and IE 9 on Win and Mac

    • Mac OS 10.6.7

    • IE 9 is fully supported.

     

    So I duly updated and expected the IE9 and ARX incompatibility problem to be solved.  But alas I still cannot view or download PDF statements from my credit card company. When I click on the PDF link absolutely nothing happens.  So I have no idea what the problem is now!  I am using Win 7, IE9 (32bit) and AR 10.1.1  Does anyone have an idea on what the problem could be? 

     
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    Sep 29, 2011 4:35 AM   in reply to Lion Rock

    Try going into the Advanced settings under Internet Options.  Under the <Browsing> section make sure the box "Use 3rd rty Browser Extensions" is checked.

     
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    Sep 29, 2011 3:32 PM   in reply to wildplaces1

    Thanks for the suggestion, in my case the "Enable third-party browser extensions" box is checked.  Any more ideas appreciated.

     
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    Oct 28, 2011 4:18 AM   in reply to Jim_TSI

    In IE9 try going to Tools/Compatibility View settings  and add the site where the PDF is located to the Compatability list.  This worked for me.

     
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    Nov 16, 2011 2:53 PM   in reply to Jim_TSI

    I suspect you are trying to open the pdf doc (32 bit) with a 64 bit browser.  In windows 7, the OS is likely 64 bit but it will support both 32/64 bit programs.  Try navigating to program files (x86), then to the folder Internet Explorer.  Find the iexplore application and right click!  run this program as administrator if possible.  now navigate to website where pdf is available, you should be able to open the file now.

     
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    Jul 25, 2012 3:04 AM   in reply to oracledba01

    Thank you.

    Yours, Rex

     

    [private data removed]

     
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    Jan 7, 2012 10:05 AM   in reply to Flying_Kiwi

    I know it's been a while since this post was posted but as I've found a way around this problem I thought I'd share it. If you download files using firefox instead of internet expolorer they download with no problems

     
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    Jan 10, 2012 4:08 PM   in reply to Jim_TSI

    I think the problem is with Internet Explorer 9, not with Adobe Reader X.  I downloaded the free version of Apple's Safari as my web browser  Then I went to my bank, VISA, and brokerage accounts from Safari and was able to easily view and print my recent statements.  I did this only after spending countless hours downloading, deleting, re-downloading, and trying all the recommended fixes for Adobe problems.  Hope this works for you!

     
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    Jul 25, 2012 3:05 AM   in reply to TapperAronson

    Yes it's definitely IE 9 not Adobe and like you spent hours trying to

    sort it. I found out, that it was  problem with IE9 and not my

    computer, via Amazon. I was trying to print gift vouchers and couldn't.

    They were aware of this problem and recommended using Firefox as my

    browser. This works fine with Adobe so every time I need to download an

    Adobe file I switch my web browser.

     

    [private data removed]

     
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    Jan 11, 2012 10:17 AM   in reply to welshaddict

    I wonder how many hours of time have been spent trying to figure out this problem – probably millions!

     
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    Jan 27, 2012 12:13 PM   in reply to Jim_TSI

    I had the same problem with IE 9. I have both Acrobat 7.0 Professional  and Adobe Reader X (10.1.2) installed on my machine (Windows 7, 64-bit).

     

    I opened the reader and in Edit -> Preferences -> General section , I clicked on the  button "Set Default PDF Handler" and selected "Adobe Reader X (10.1.2)"  and  clicked "OK". It installed something and prompted me to restart the machine. After restart it worked fine. I can now open PDF documents in IE without any problem.

     
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    Feb 5, 2012 3:00 AM   in reply to Shri2012

    Thanks for the help. I've been struggling with this problem for ages. I opened Adobe Reader X and used this procedure. Initially I was disappointed because the 'default pdf handler' was already set to Adobe Reader X (10.1.2). I re-selected 'Adobe Reader X (10.1.2)' and after the automatic install and restart the problem is solved. Thanks again.  

    
     
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    Apr 10, 2012 7:03 AM   in reply to Jim_TSI

    12 months on... & still IE9 & Adobe Reader 'X' are 'not compatible'! - The simplest 'workaround' - which has already been put forward on this Discussion/Thread - is to try a different browser. I only learned of this compatibility issue after emailing my energy supplier to say I could not open PDF versions of my bills from their website! Why this issue has been kept a 'secret', by Adobe & Microsoft, for so long is anybody's guess?

     
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    Apr 10, 2012 8:07 AM   in reply to ukdeejay

    ukdeejay wrote:

     

    12 months on... & still IE9 & Adobe Reader 'X' are 'not compatible'!

    Alas this seems to be an indication of the lack of interest Adobe has towards users of Microsoft software. They eventually addressed the problem I reported earlier with 125% desktop settings under IE9 but still the maximum 150% setting causes problems (toolbar buttons don't work at all and Reader X is unusable within IE9). Why they didn't simply address both at the same time, I'll never know. With the official release of IE 10 (and Windows 8) just around the corner (and available already in pre-release form), I certainly hope Adobe are carefully testing for such issues with future OS's. It's a very dissapointing perfomance by Adobe so far as far as I'm concerned.

     
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    Apr 22, 2012 8:03 PM   in reply to Jim_TSI

    Hi Jim_Tsi

     

    I was having the same problem and went on these forms to get help. I found out that Adobe X is not compatible with IE9. So to fix the problem. I just uninstalled IE9 and went back to IE8, I also uninstalled Adobe X and went back to Adobe 9. My problem is now fixed. Which reminds me of an old saying my dad use to say to me all the time. "IF IT AIN'T BROKE, DON'T FIX IT."

     

    I hope this helps you out Jim or anyone else who is experiencing the same problem.

     
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    Apr 24, 2012 7:56 AM   in reply to Jim_TSI

    Hi All,

     

     

    Please try using adobe Reader in 32-bit mode.

    Just to be sure that the problem is with Adobe Reader, please try to open this link and see if it works:

    http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_Rel easeNote_10.1.3.pdf

     

    Also please use updated version of Adobe Reader i.e. 10.1.3

     
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    Apr 24, 2012 8:21 AM   in reply to Nikhil.Gupta

    Thanks for that suggestion but my system is ALL 32 bit and 2 days ago I performed a totally fresh installation from the ground up and using the FTP version of the full 10.1.3. Alas, I'm still getting the toolbar being totally unresponsive in ARX while my system is set to 150% (as desribed above) although (in my case) the pdf you linked to will open - I just can't do anything with it that I'd need the toolbars for!

     

    Do you have any idea when this problem is likely to be addressed please? It's been a problem for a very long time now.

     
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    Apr 24, 2012 10:03 AM   in reply to Flying_Kiwi

    Hi Flying_Kiwi,

     

    Can you please try to open a pdf in Adobe Reader while the system is set to 100%?

     
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    Apr 24, 2012 12:06 PM   in reply to Nikhil.Gupta

    As may be inferred from my posts in this thread nos 9 and 27, 100% is fine and 125% is (now) fine (the latter having been fixed a few months ago). Unfortunately neither of these settings result in decent sized icons and graphics on my screen so 150% is a must. I have reported it to your UK HQ (they're just a couple of miles from where I live so I took in a letter with some printed screenshots). If you need further info though, don't hesitate to ask and I'll be glad to tell you more.... anything to help get this problem finally fixed!

     
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    Apr 25, 2012 12:37 AM   in reply to Flying_Kiwi

    Hi Flying_Kiwi,

     

    Sorry for all the inconvenience caused.

    This is a known issue and we are working on it at our end.

     

    Regards,

    Nikhil

     
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    Jul 25, 2012 12:31 AM   in reply to Jim_TSI

    Hi,

     

    I am not sure if what I am encountering is related with the plugin for IE9.  I installed a Document management software.  It can be accessed through IE only for the client.  When I try to open a PDF file, it will always display the first one that I opened.

     
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    Jul 28, 2012 7:28 AM   in reply to David Kastendick

    I too have a problem with IE9 opening pdf files. IE9 stops working and I'm not given the option to save the file. This is a very serious issue for some of us (as we transact business and send/receive many documents as pdf).  What are your customers supposed to do until this issue is resolved?

     
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    Jul 28, 2012 7:46 AM   in reply to SEBryant

    I had to install Google Chrome to read & save pdf files.

     
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    Jul 28, 2012 8:30 AM   in reply to SEBryant

    Google Chrome is the answer.  I actually use it all the time now, in my opinion it's much better than IE.

     
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    Jul 28, 2012 11:47 PM   in reply to Lion Rock

    Hi lion rock,

     

    The problem with not being able to save your credit card statements could be your credit card company not Adobe. I use MBNA and whilst you can load a PDF statement and print it you can't save it. I spoke to them re this and it's the way they've set it up and not the fault of Adobe. Hence I reverted back to paper statements as the idea of going paperless was to be paperless.

    Hope this helps

     
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    Jul 29, 2012 2:38 AM   in reply to welshaddict

    Thanks welshaddict,

    I reverted to paper statements too after trying to get my credit card company (Amex) to change the way they load their pdf statements without any success or even response.  However I then found a solution that worked for me - see post No.16.    

     

    I hope Adobe have this problem sorted for IE10.

     
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    Jul 31, 2012 10:28 PM   in reply to Jim_TSI

    Knowing these are ancient posts- I still wonder if everyone is having a problem on  windows 7 machine ( ie9 + reader )...jayroz

     
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