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adobe audition cs6.exe can't started

Jul 18, 2012 9:18 PM

my adobe audition cs6.exe collapse

失敗的應用程式名稱: Adobe Audition CS6.exe，版本: 5.0.0.708，時間戳記: 0x4f70c4f6

失敗的模組名稱: unknown，版本: 0.0.0.0，時間戳記: 0x00000000

例外狀況代碼: 0xc0000005

錯誤位移: 0x00000000

失敗的處理程序識別碼: 0x106c

失敗的應用程式開始時間: 0x01cd655ed5ffb793

失敗的應用程式路徑: C:\Program Files (x86)\Adobe\Adobe Audition CS6\Adobe Audition CS6.exe

失敗的模組路徑: unknown

報告識別碼: 2052df18-d152-11e1-9bbc-b870f4b065a6

失敗的套件完整名稱:

失敗的套件相關應用程式識別碼:

this is the report form Event Viewer

 

os:windows 8 release preview x64

6gb ram

cpu:i5-2410m

gpu:nvidia 540m

 

i can start the audition cs6 in early time.but not now.

i can't start now.

someone said it may is the problem quicktime

but i try to uninstall the quicktime.

it is useless.

2959 Views   10 Replies   Latest reply: T3DV0L70L1N4, Jul 28, 2012 11:21 AM
 
Replies
  • _durin_
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    1. _durin_,
    Jul 20, 2012 9:01 AM   in reply to adobe x suite
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    Thanks for the crash report.  While we obviously don't support Windows 8 at this time, our internal testing has been successful, so there is probably something else happening here.

     

    Was this a fresh installation of Audition on Windows 8, or was it an upgrade from Windows 7 or an earlier edition?

     
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  • adobe x suite
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    2. adobe x suite,
    Jul 20, 2012 10:21 AM   in reply to _durin_
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    i can start the audition cs6 in early time.but not after update 5.0.1.the update patch 5.0.1 can't help me unfortunately.

    it may relate with the update of windows 8.but the chance of the problem occur by the update is not too height.

    i remember what event occur affect the audition can't started.but i don't think it have relationship.

    someday by Microsoft Security Essentials warning me.in where win32 have a exe call keygen.exe(very obviously it is bad think)so i delete it immediately.

    than when i start the audition cs6 to observe the sample rate of alac file.but i can't start after i delete the keygen.exe .

    i use trial audition cs6 actually.because of that i think it may not comfortable with windows 8.

    it is a mightmare of me.

     
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  • T3DV0L70L1N4
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    3. T3DV0L70L1N4,
    Jul 27, 2012 9:04 PM   in reply to _durin_
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    I've had this same problem too.  I cannot open Audition CS6 in Windows 8 Release Preview 64 bit.  None of the other CS6 applications have this issue.  This was a fresh install of Windows 8 on a brand new SSD.  CS6 worked just fine on Windows 7 Pro SP1 64 bit.  Attached is what I see when I open it.Capture.JPG

     
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  • Charles VW
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    4. Charles VW,
    Jul 28, 2012 6:42 AM   in reply to adobe x suite
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    adobe x suite wrote:

     

    someday by Microsoft Security Essentials warning me.in where win32 have a exe call keygen.exe(very obviously it is bad think)so i delete it immediately.

    Can you post a screenshot of where this file is and the files surrounding it?  Also, can you right-click on keygen.exe and show a screenshot of its properties?

     
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  • adobe x suite
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    5. adobe x suite,
    Jul 28, 2012 7:41 AM   in reply to Charles VW
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    i already delete the keygen.exe

    location should be: C/WINDOWS/SYSTEM32/

    the surrounding file should be the windows originial file

     
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  • T3DV0L70L1N4
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    6. T3DV0L70L1N4,
    Jul 28, 2012 7:42 AM   in reply to Charles VW
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    Charles VW wrote:

     

    Also, can you right-click on keygen.exe and show a screenshot of its properties?

     

    Are we seriously discussing the illegal version?

     
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  • adobe x suite
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    7. adobe x suite,
    Jul 28, 2012 7:58 AM   in reply to T3DV0L70L1N4
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    i downland form the adobe website.it is illegal version?

    i said i use trial version.i can't start the application.how can i crack it?

    i ensure myseft haven't downland keygen.exe to crack the audition cs6.

    but the fact is this.

    i can't run the cs6 after i delete the keygen.exe.

    this is the fact.it is hardly to believe i know that.

    i want to know too which application cause my system32 have this illegal(may be) exe.

     
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  • Charles VW
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    8. Charles VW,
    Jul 28, 2012 8:59 AM   in reply to adobe x suite
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    adobe x suite wrote:

     

    i can't run the cs6 after i delete the keygen.exe.

     

    So a quick Google search looks like that the existance of this file is indicitave of spyware or other malware coming on your system, and is probably not an issue with Audition per se, and is not necessarily indicitave (on its own) that you have a pirated version.

     

    Please see the following links:

     

    Sometimes malware hijacks how applications are launched on Windows and can cause issues like the ones you're seeing.  I can't guarantee that removing the malware will fix your problem, but I think it would be prudent to make sure that the system is clean before we keep troubleshooting your particular issue.  I've been running Audition CS6 on my Windows 8 machine with no issue so far.

     
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  • Charles VW
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    9. Charles VW,
    Jul 28, 2012 9:02 AM   in reply to T3DV0L70L1N4
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    T3DV0L70L1N4 wrote:

     

    I've had this same problem too.  I cannot open Audition CS6 in Windows 8 Release Preview 64 bit.  None of the other CS6 applications have this issue.  This was a fresh install of Windows 8 on a brand new SSD.  CS6 worked just fine on Windows 7 Pro SP1 64 bit.  Attached is what I see when I open it.

     

    I'm guessing that your issue may be slightly different than the OP (unless you're having the same keygen.exe issue reported above).  To further sleuth out your problem, you may need to supply more information (see this from the FAQ: http://forums.adobe.com/thread/900619)

     
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  • T3DV0L70L1N4
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    10. T3DV0L70L1N4,
    Jul 28, 2012 11:21 AM   in reply to Charles VW
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    Charles VW wrote:

     

    I'm guessing that your issue may be slightly different than the OP (unless you're having the same keygen.exe issue reported above).  To further sleuth out your problem, you may need to supply more information (see this from the FAQ: http://forums.adobe.com/thread/900619)

     

    I definitely don't have any viruses on my system.  I just bought a brand new SSD and installed the 64-bit Windows 8 Release Preview on it.  One of the first things I did after installing Windows was install CS6 Master Collection.  I didn't install all the applications; just Photoshop, Illustrator, Dreamweaver, Flash, After Effects, Audition, and Media Encoder.  All other applications work fine without issue.  I should also mention that before I installed my SSD, I was using Windows 7 Pro 64-bit on a standard 7200 rpm HDD.  I installed the full CS6 Master suite on Windows 7, and every program (including Audition) worked fine.

     

    I saved out my system information and a crash dump, and I filled out a bug report.  I have no idea where to upload these files though.

     
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