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OS X 10.8 Mountain Lion Photoshop CS5 Windows file server save issue

Jul 26, 2012 4:36 PM

After Lion to Mountain Lion upgrade.

 

Cannot save or save as to Windows server. Due to "program error." Adobe Photoshop CS5. Can save as fine to local drive. Can also drag and drop in the Finder to this server.

 

This is Photoshop CS5 12.0.4 (current).

 

Once the error "could not save filename due to a program error" occurs, the file disappears from the Windows server.

 

I think it has something to due with the SMB connection.

 

All other CS5 apps (InDesign, Illustrator, etc.) "save" and "save as" fine. It is also fine performing the same procedure using Preview.

 
Replies
  • Currently Being Moderated
    Jul 28, 2012 12:20 PM   in reply to Derek Holiman

    I have the same problem. 

    Check this thread and add your observations.

     

    http://forums.adobe.com/message/4583148#4583148

     
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  • Currently Being Moderated
    Jul 30, 2012 10:12 AM   in reply to Derek Holiman

    Same exact problem.

     

    Issue happens in CS5 after Mountain Lion Upgrade 10.8

    when using CS5 to save files via a SMB connection to a Windows Server the following error is displayed "could not save filename due to a program error"

    however file save functionality in other programs / finder succeeds as expected with no issue.

     
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  • Currently Being Moderated
    Jul 31, 2012 1:52 AM   in reply to Derek Holiman

    Also have exact problem. Had it before 10.8 but now it gets worse - file deletes after this error. Other apps works fine. Local saving also works fine. Suitcase Fusion plugin for Photoshop is disabled (read somewhere here about it causing problems but not in my case). We have huge windows server disks (3 Tb).

     
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  • Currently Being Moderated
    Jul 31, 2012 5:18 AM   in reply to Derek Holiman

    Derek Holiman wrote:

     

    …I'm aware of Adobe's official policy on saving to a networked server. Don't belive in it, but I know of it. Have never experienced any issues concerning that since about 1990. None…

     

     

    Adobe's "policy" or position is that saving across a network should work, and it does for most users.

     

    What they're telling us is that if it's not working in our case, we're on our own, because they can't support or troubleshoot our network.  In other words, if you are experiencing problems working across a network, you have two choices:

     

    !.— Make sure your network administrator is a competent professional who can fix it; or

     

    2.— Save locally.

     
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  • Currently Being Moderated
    Jul 31, 2012 5:48 AM   in reply to station_two

    I have the same problem too, after Mountain Lion update working with Photoshop CS5 + Windows Server via SMB.

    It was working fine with Mac OS 10.7.

     
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  • Currently Being Moderated
    Jul 31, 2012 6:11 AM   in reply to LuisKonrad

    Seems like I found solution for myself -

    I created (it didn't exist) the /etc/nsmb.conf file, with the contents:

     

    #######

    [default]

    streams=no

    #######

     

    It's an Apple problem, not Adobe

     

    found here http://www.macwindows.com/lion-filesharing.html#072611a

     
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  • Noel Carboni
    21,021 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 31, 2012 8:03 AM   in reply to badly+

    Thank you for reporting here the workaround, badly+.

     

    I wish some part of the documentation at the link you provided would actually describe what that setting does, and whether there are any downsides.

     

    Do you (or anyone) know of documentation that describes just what that setting does?

     

    -Noel

     
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  • Currently Being Moderated
    Jul 31, 2012 9:57 AM   in reply to Derek Holiman

    Agreed - especially when the underlying OS and other Apps work as expected without OS modification, it points to a Photoshop application issue not an OS issue.

     

    Jonathan Hughes,

    Sr. Information Systems Analyst

     
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  • Noel Carboni
    21,021 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 31, 2012 10:05 AM   in reply to virtualjon

    OS modification?  It's a setting, not a modification.

     

    And maybe that setting choice makes perfect sense for use with a Windows server - which is why I'm seeking more information on what it really means.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 31, 2012 2:19 PM   in reply to Noel Carboni

    Noel - the SMB setting changes the way the MAC OS writes to SMB file stores - it's not optimal.

    a few quick googlz for this setting and appledouble files should convince anyone this isn't a good choice.

    for every file you save you will now have two forked files.

     

    soooo if I save a file called "myfile.jpg"  - then normally you have a file on the smb vol named "myfile.jpg"

    however......

     

    once you set the smb setting discussed here you will now have instead

    "._myfile.jpg" and "myfile.jpg"

     

    Ultimately one would hope Adobe would fix it's method of saving data verses the SMB mod that throws you into the dark ages -that's just my opinion however - perhaps some may like having double files all over the server

     

    Jonathan Hughes MCT, MCSE, MCITP, ScrumMaster

    Sr. Information Systems Analyst

     
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  • Noel Carboni
    21,021 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 31, 2012 2:07 PM   in reply to Noel Carboni

    Thanks for the information, Jon.  Not knowing my way around Mac circles very well (but wanting to learn more) I wasn't able to quickly uncover that information.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 31, 2012 2:20 PM   in reply to virtualjon

    Adobe can't easily change it's code to avoid an OS filesystem bug (that appears to be SMB specific).

     

    Apparently the double file version avoids the OS bug.

     

    Apple is aware of the problem, and we are working with them on solutions to this OS bug.

     
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  • Currently Being Moderated
    Jul 31, 2012 3:08 PM   in reply to Chris Cox

    If its SMB specific why does turning off the CS5 save preview feature fix it?

     

    Jonathan

     
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  • Currently Being Moderated
    Jul 31, 2012 3:22 PM   in reply to virtualjon

    Because that (like the system change above) avoids the problem in the file system code.

    BTW - turning off previews makes it less likely to occur, it doesn't fix the OS bug.

     
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  • Currently Being Moderated
    Jul 31, 2012 5:04 PM   in reply to Chris Cox

    I could understand that Chris if the underlying save failed but it doesn't. If there is a SMB bug why does it only effect your product? I would think if it were a SMB bug then I would see this happen in other save functions from other programs - or the OS itself, that uses the same buggy SMB - but they all work fine on my systems and only Adobe products exhibit the behavior.

     
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  • Currently Being Moderated
    Jul 31, 2012 6:02 PM   in reply to virtualjon

    The underlying save does fail, which is what causes the program error message.

    If other products do error checking on the same APIs, they would see the same error.

     

    We've already been through this with Apple, BTW.  They know it's their bug.

     
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  • Currently Being Moderated
    Jul 31, 2012 6:05 PM   in reply to Chris Cox

    Ok Chris - keep us posted if you hear new things, thanks.

     
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