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Muse anchor links don't work in Safari 6.0 Mountain Lion

Jul 25, 2012 5:54 PM

Hi,

I have noticed that the anchor links I create in Muse do not work in the new Mountain Lion version of Safari, however they work in Chrome and the older version of Safari.

Is this something the Muse team is aware of?

Cail

4486 Views 28 Replies Latest reply: Colby Ausen, Mar 4, 2013 10:11 AM

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1. cailwp3,

Jul 25, 2012 6:00 PM in reply to cailwp3

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Actually, it appears some anchor links work, however some do not.

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2. Abhishek Maurya,

Jul 26, 2012 1:53 PM in reply to cailwp3

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Hi,

Please share the URL of the web site and tell me which links are not working.

Regards,
Abhishek Maurya

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3. maartenvanbruggen,

Jul 27, 2012 1:47 AM in reply to Abhishek Maurya

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Hi,

I have the same problem, anchors don't work in Safari 6.0 Mountain Lion.

Regards,
Maarten

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4. Design Bus,

Jul 27, 2012 1:49 PM in reply to Abhishek Maurya

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Same issue here running Mountain Lion and Safari 6.0

I made a new site with an anchor link just as a test and it works on every browser (chrome, firefox) but Safari 6.0 running Mountain Lion.
If you are running Safari 6.0 on Lion or earlier then the link anchors will work with no problem. I am not sure if this is a Muse issue, or Mountain Lion bug.

Here is the primative test link: http://www.designbus.me/anchor/index.html

Please post finding / solutions!

Thanks!

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5. Design Bus,

Jul 27, 2012 2:04 PM in reply to Design Bus

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...and while we are on the topic of anchors, Adobe muse anchors do NOT work properly on iOS 5.0 or earlier. Smooth scrolling is ignored and it will jump right to the section of the page in which the anchor is located at.

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6. Colby Ausen,

Jul 27, 2012 2:27 PM in reply to Design Bus

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Thanks for reporting this. I can repro in Safari 6 and have filed a bug, which we will begin working on. If I find a workaround in the meantime I will let you know, sorry for the inconvenience! The iOS scrolling problem is a known issue that we hope to resolve in future versions.

Colby

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7. Design Bus,

Jul 27, 2012 2:33 PM in reply to Colby Ausen

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Sounds assuring! Thanks a lot Colby, and enjoy the weekend if you're off!

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8. Mike Caldwell,

Jul 28, 2012 10:38 AM in reply to cailwp3

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How did you set up the smooth scrolling effect?

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9. Design Bus,

Jul 28, 2012 10:48 AM in reply to Mike Caldwell

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The basic example I posted was done this way: Add text at the top of page and then add text at the bottom of the page. Click anchor icon to add anchor and place it at bottom of page just over the bottom text. Then select text at top of page and link it to the anchor you just created.

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10. Mike Caldwell,

Jul 28, 2012 3:52 PM in reply to Design Bus

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I did that, but it didn't go to the anchor with a smooth transition.

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11. Mike Caldwell,

Jul 28, 2012 3:53 PM in reply to Mike Caldwell

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No, wait...now it works.

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12. Design Bus,

Jul 28, 2012 3:59 PM in reply to Mike Caldwell

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Okay, cool!

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13. Design Bus,

Aug 6, 2012 4:45 PM in reply to Colby Ausen

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Update*

The issue is within the "museutils.js" file. By removing this file anchors will work again, but will not scroll in a smooth manor.
If I find a patch for the "museutils.js" file then I'll post it here for others.

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14. Design Bus,

Aug 21, 2012 12:20 PM in reply to Design Bus

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Well another Muse update has come out and to much disappointment the same issues still exist with anchors. They do not work in Safari 6 running Mountain Lion, or iOS. Anchors in iOS have been an issue since the Muse Beta days... so I am now starting to doubt a fix for anchors in Safari.
What is so frustrating is how an addition to the "Hyper link" Menu that allows for the downloading of files has made its way in, yet a bug in the exported Javascript file from muse that controls the scrolling of anchors has yet to be resolved.

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15. Oulipoesqueish,

Aug 29, 2012 1:54 AM in reply to Design Bus

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I tried deleting the museutils.js but that diabled all the widgets on my site so not an option.

Has anyone found a workaround och patch for this?

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16. CreativeSquare,

Sep 3, 2012 12:34 PM in reply to Design Bus

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im having the same issue too for my website.

http://creativesquare.businesscatalyst.com/index.html

works fine on PC & Mac across all browsers except Safari 6.

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17. Gianfranco Cuscito,

Sep 13, 2012 4:11 AM in reply to cailwp3

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please find a solution!

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18. Colby Ausen,

Oct 24, 2012 12:50 PM in reply to Gianfranco Cuscito

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Hi Everyone,

We've just released a new build that should address most cases of this issue. Please see the release notes here: http://helpx.adobe.com/content/help/en/muse/release-note/adobe-muse-re lease-notes.html.

Thanks,
Colby

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19. du2design,

Nov 1, 2012 11:35 AM in reply to Colby Ausen

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Hi Colby,
I've installed the build 2.3.50 but i still have the same problem with the croll on safari 6.0 on mountain lion. chrome it's good, but not safari.
please help me
davide

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20. Colby Ausen,

Nov 1, 2012 12:17 PM in reply to du2design

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Hi,

Can you provide a link to your website so I can take a look? Note that vertical+horizontal movement at the same time still won't animate in Safari 6, it will jump right to the anchor position.

Thanks,
Colby

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21. du2design,

Nov 1, 2012 12:29 PM in reply to Colby Ausen

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Colby i don't have still a website, but i'm trying to create it. so i thought to use this very nice function, but i did a try and nothing.
i upload the try on
http://www.du2design.com/prova/index.html
take a look
tx
davide

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22. Colby Ausen,

Nov 1, 2012 12:39 PM in reply to du2design

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Hi Davide,

Your javascript files appear to be from an older version of Muse. Did you use a third party FTP client to transfer just some of the files? When upgrading to a new version of Muse a complete export must happen.

Please try exporting via File -> Upload to FTP Host and selecting "All files" under "Upload." Alternatively, you can export to an empty folder and upload the files via third party FTP client.

Thanks,
Colby

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23. du2design,

Nov 1, 2012 4:32 PM in reply to Colby Ausen

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ok Colby,
now i uploaded my site trying the metod you told me: exporting via File -> Upload to FTP Host and selecting "All files" under "Upload."
the result is the same. take a look
davide

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24. Zak Williamson (Adobe),

Nov 1, 2012 10:55 PM in reply to du2design

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Are you certain All Files was selected and the FTP directory was correctly entered? The JavaScript files on the server are not from 2.3.50.

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25. du2design,

Nov 2, 2012 1:47 AM in reply to Zak Williamson (Adobe)

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i'm sure Zak. in the preview mode everything is ok. the problem persist when i export the html site and i open it in safari.

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26. Zak Williamson (Adobe),

Nov 2, 2012 11:13 AM in reply to du2design

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Please use the Export as HTML feature to export the site to an _empty_ local folder. I'm confident the anchor links will work fine on that locally exported version.

The challenge is the files being generated by Muse are not what's on your server. If you upload the complete contents of the local export folder to a new subfolder on your server, all will work fine (assuming all the files and folders make it to the server).

I'm baffled as to why Upload to FTP Host would apparently fail with no error messages, if the Upload: All Files option was specified and the target FTP server and directory/folder were correct...

When you manually upload, what FTP client are you using?

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27. kenashe,

Feb 11, 2013 8:17 PM in reply to cailwp3

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I have a site that I have updated a number of times, the later versions do not allow scrolling to anchor points but earlier ones do. So this would indicate that the problem isn't with Safari, but with Muse, right ? I mean an eariler version of the site scrolls just fine both in preview and when I publish it.
Ken

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28. Colby Ausen,

Mar 4, 2013 10:11 AM in reply to kenashe

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Hi kenashe,

Do you have a URL of the site I can look at?

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