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LesMLunce
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Why does my CS6 Premium fail to recognize my valid serial number?

Jul 29, 2012 12:27 PM

My employer purchased a single copy of Adobe CS6 Premium for my use. I have a valid serial number. But when I try to license the software, I receive a message that the serial number is invalid.

 

Les Lunce

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521 Views   2 Replies   Latest reply: Mylenium, Jul 29, 2012 3:15 AM
 
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  • Vikrant Rai
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    1. Vikrant Rai,
    Jul 28, 2012 3:40 PM   in reply to LesMLunce
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    The serial numbers are product and language specific. My first guess woudl be that perhaps you've chosen another language while installing.

    Do you have discs or was this an online download? Difficult to say without knowing the details.

     

    \But coudl you have a look at thhis document. Reading it may help you figure out what the issue might be: http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-pro duct.htm

     

    Other tha that, you may have get in touch with Adobe Support.

     
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  • Mylenium
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    2. Mylenium,
    Jul 29, 2012 3:15 AM   in reply to LesMLunce
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    As Vikrant said, we need much more info. Could be anything from a wrong installer to a language issue.

     

    Mylenium

     
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