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Problems with Adobe CS6 trial

Jul 29, 2012 7:42 AM

Pictures are not opening when I click on them. The program seems to freeze up. This is a free trial download of CS6/

When I click on file nothing happens. it may work intermittent-  Not impressed here so far and I am in day 3 of my trial and cant use the program. I have Win 7

Cant even close the program, have to press control alt delete to get it to close.

 
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  • Currently Being Moderated
    Jul 29, 2012 7:49 AM   in reply to technistar

    In the OS Help type in Event Log, then follow link to open.

     

    Look for errors and warnings.  Look in Applications and see if you can find Default Module, this will tell you where problem lies.

     

    CS6 needs an up to date video driver, so make sure that is the latest.  Most problems lie here.

     
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  • Noel Carboni
    21,324 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 29, 2012 11:25 AM   in reply to technistar

    I can assure you it can work just fine in Windows 7 - that's what I use day in and day out.

     

    Chances are your display driver is falling down when tasked with doing the many Photoshop accelerations.  As Curt said, check for the latest driver.

     

    As a test you can deconfigure Photoshop's use of the GPU via settings in the Edit - Preferences - Performance dialog.  Make sure you close and restart Photoshop after making any such change.  If doing so improves your user experience then you'll want to put some effort into determining whether you can get a better display driver version for your system.  What graphics interface (GPU) do you have in your system?

     

    -Noel

     
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