Skip navigation
Currently Being Moderated

I have the latest Adobe Flash and Google Chrome, but only get audio not video from

Jul 28, 2012 7:03 PM

I have the latest Adobe Flash and Google Chrome, but only get audio not video from  What else can I try?

  • Currently Being Moderated
    Jul 28, 2012 8:14 PM   in reply to mvelicer

    What is your operating system, version & edition?


    What is your web browser?


    If you are on Windows, what is your display adapter, device driver version & date?  See

    Mark as:
  • Currently Being Moderated
    Aug 6, 2012 9:59 AM   in reply to mvelicer

    I too am having this issue,  When I use Firefox the Flash app crashes, when I use IE9 I get black video but good audio. The advertisement does play perfectly in regular size and full screen.  This is getting very frustrating.  It is interesting to note my HP running Win 7 worked fine using Firefox (my wife steals my best laptop).


    Windows 7 Ultimate Service Pack 1, x64, 8 Gb RAM Intel Core2Duo 2.8 GHz Dell XPS Laptop,


    IE9. 9.0.8112.16421


    Firefox 14.0.1


    Flash - I have used 11.3, 11.2 and reverted to 10, no luck


    And the rest of the details:


    ComponentDetailsSubscoreBase score
    ProcessorIntel(R) Core(TM)2 Duo CPU T9600 @ 2.80GHz6.4
    Determined by lowest subscore
    Memory (RAM)8.00 GB6.4
    GraphicsATI Mobility Radeon HD 46706.7
    Gaming graphics4091 MB Total available graphics memory6.7
    Primary hard disk129GB Free (224GB Total)7.1
    Windows 7 Ultimate



    ManufacturerDell Inc.
    ModelStudio XPS 1640
    Total amount of system memory8.00 GB RAM
    System type64-bit operating system
    Number of processor cores2
    Total size of hard disk(s)224 GB
    Disk partition (C:)129 GB Free (224 GB Total)
    Media drive (D:)CD/DVD
    Display adapter typeATI Mobility Radeon HD 4670
    Total available graphics memory4091 MB
    Dedicated graphics memory1024 MB
    Dedicated system memory0 MB
    Shared system memory3067 MB
    Display adapter driver version8.631.0.0
    Primary monitor resolution1920x1080
    DirectX versionDirectX 10
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 7, 2012 9:48 AM   in reply to BenCalc

    For Chrome, please see this bug report:

  dio&colspec=ID%20Pri%20Mstone%20ReleaseBlock%20OS%20Area%20Feature%20S tatus%20Owner%20Summary


    Reports are this is fixed in the Chrome Canary build which you can find here:




    @bencalc - Can you try disabling hardware acceleration to see if it still occurs?


    How do I disable or enable hardware acceleration?

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points