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John4852
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Does anyone have a fix to the Flash Player Trojan problem?

Jul 28, 2012 9:32 AM

Hi, in the past two weeks three of my netbooks/laptops have become infected.  I got the popup on my Acer netbook telling me to update Flash Player and it was all downhill from there.  I uninstalled Flash Player but was still getting the update popup.  Thus far I have run: Malwarebytes, Windows Defender, Windows Malicious Software Removal Tool, Microsoft Security Essentials and  Norton Anti-Virus. The only things found were a couple of tracking cookies and a new Task added to run the Flash Player update prompt every hour.  When I deleted that I stopped receiving the popups.

 

After several (many) attempts I finally installed AVG.  It did find a Trojan and removed it.  I thought that had resolved the problem but now when my netbook times out I get a  blue screen prompting me to upgrade to the latest version of...you guesssed it....Flash Player.

 

Does anyone have a solution or suggestions for this problem.  Is this the same problem that was around in 2010?

 

Thanks,

John

17102 Views   11 Replies   Latest reply: Runelaron, Jul 30, 2012 7:33 PM
 
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  • Runelaron
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    1. Runelaron,
    Jul 28, 2012 10:45 AM   in reply to John4852
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    That is not flash asking you, Flash will never ask you to update the player unless you go to a website and then it will state its not installed. Always go to the main website to update the flash player.

     

    https://discussions.apple.com/thread/3897092?start=0&tstart=0

     

    here is a artical refering to that tojan

     
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  • John4852
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    2. John4852,
    Jul 28, 2012 11:50 AM   in reply to Runelaron
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    Hi, yes I understand  that this malware is just using the Flash name and that it has nothing to do with Flash or Adobe.  However, I cannot find anything that tells me how to remove it and how to confirm that it's removed.  The fact that I'm still getting a blue screen (PC) tells me that I haven't eliminated the problem completely. 

     

    Sorry for the misunderstanding.  I need some tech help.  Your link will certainly help with the Macbook.

     

    Thanks,

    John

     
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  • Pat Willener
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    3. Pat Willener,
    Jul 28, 2012 8:09 PM   in reply to John4852
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    John4852 wrote:

     

    The fact that I'm still getting a blue screen (PC) tells me that I haven't eliminated the problem completely.

    Can you post a screenshot of that "blue screen"?  (It is not a BSOD, I hope.)

     
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  • Runelaron
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    4. Runelaron,
    Jul 28, 2012 8:37 PM   in reply to Pat Willener
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    he two best free virus producs are

     

    http://www.avg.com/us-en/homepage

     

    http://www.piriform.com/ccleaner

     

    use the AVG first to remove or quarantine any viruses, then CC cleaner to remove the items from internet browsers and cache.

     

    You may have to go back to a previous restore point on your windows BEFORE the installation of the virus but AFTER you remove it. Most viruses are immune to restore points as they mark themselved as Read Only files.

     

    This can be done in safe mode if you can not boot windows normally.

     
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  • John4852
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    5. John4852,
    Jul 29, 2012 10:26 AM   in reply to Runelaron
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    I have been running AVG and CC Cleaner and a number of other programs (please see first post).   Today's scan showed no virus or malware.  I am getting messages from AVG that Internet Exprorer is using a large amount of resources.  I am running Firefox, not IE.

     

    I did go back to a previous restore point after running all of the programs but I haven't eliminated the malware so that won't be effective.

     

    I took a screenshot of the blue screen but unfortunately I wasn't able to upload it.  I pasted it into a word doc.  Please tell me how to post it here and I'll put it right up.   Thanks!!

     
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  • Pat Willener
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    6. Pat Willener,
    Jul 29, 2012 6:34 PM   in reply to John4852
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    You cannot upload Word docs, just plain images (jpg, png, gif, etc.) using the camera icon in the forum editor.  On Windows you can paste it into Paint, or any other imaging software.

     
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  • Runelaron
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    7. Runelaron,
    Jul 29, 2012 8:00 PM   in reply to Pat Willener
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    If thoes programs are not detecting anything than most likely the virus and malware has been removed.

     

    The error your getting is most likely a file that has been damaged, if it still happens after a restore than its a file that is probably not a windows system file but can still effect windows.

     

    At this point you have to get the code fromt the blue screen and track what is broken. Most Blue screen codes are driver error codes.

     

    11xxserial port

    		9xxparallel port

    		7xxmath coprocessor

    		601floppy

    		501video

    		4xxmonitor

    		301keyboard

    		2xxRAM
    5.1xxmotherboard

    		17xxhard disk

     

    here is a list of codes, you will see a long number usaly 17xx000000000000 this would meen the hardrive has a problem.. ext.. plug these into google to track down your info.

     

    Hope this helps.

     
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  • John4852
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    8. John4852,
    Jul 29, 2012 8:09 PM   in reply to Pat Willener
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    Thanks.  Here  is the screenshot.    

     

    screenshot.JPG

     
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  • Runelaron
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    9. Runelaron,
    Jul 29, 2012 9:13 PM   in reply to John4852
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    what happens when you click ok?  if nothing then just go to www.adobe.com and download the latest version of flash.

     

    That looks like some ACER update checker. Most likely that can be turned off by going to

     

    Start>Run>Msconfig>start up (tab)> then find the Acer updater.

     
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  • John4852
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    10. John4852,
    Jul 30, 2012 3:38 PM   in reply to Runelaron
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    That seems to have taken care of it.  I disabled the Acer updater in msconfig and was then able to install Flash Player.  So far I haven't seen anything unusual going on so it looks like it's fixed.

     

    Thanks so much for everyone's help.  I really appreciate it.

    Now on to the laptop!!!

     

    John

     
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  • Runelaron
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    11. Runelaron,
    Jul 30, 2012 7:33 PM   in reply to John4852
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    Glad to have helped. Enjoy.

     
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