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Eiramesor
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CP5 | Captivate Crashed when Publishing project file to F4V with Fixed Frame Rate Format

Jan 31, 2011 5:10 AM

Hi,

 

I am using Captivate 5. This is the first time I encountered a crash when publishing a project file. There's nothing peculiar about the project file. It's not big; it contains 41 slides only. I have published several videos all ready; thus, I find it weird for captivate to crash during publication. There is no error message; just an option to debug, search the web for information, or close the program.

 

Any ideas?

 

Thanks in advance for your assistance.

 

Regards,

Rose

486 Views   6 Replies   Latest reply: kreagen, Jul 30, 2012 1:34 AM
 
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  • Eiramesor
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    1. Eiramesor,
    Jan 31, 2011 5:12 AM   in reply to Eiramesor
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    I even tried publishing on other machines but encountered the same issue.

     
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  • M_Anand
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    2. M_Anand,
    Feb 1, 2011 10:30 PM   in reply to Eiramesor
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    Hi There,

     

    Can you delete your preferences and try re-publishing your project.

     

    Will it be possible for you to share your project? If yes, please upload it on acrobat.com and share the link with me at maanand@adobe.com.

     

    -Manish

    blogs.adobe.com/captivate

     
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  • Eiramesor
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    3. Eiramesor,
    Feb 2, 2011 6:48 PM   in reply to M_Anand
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    Hi Manish,

     

    I have uploaded the file and shared it with you. Please check.

     

    Thanks in advance for your assistance.

     

    Regards,

    Rose

     
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  • Eiramesor
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    4. Eiramesor,
    Feb 6, 2011 7:40 PM   in reply to M_Anand
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    Hi All,

     

    Just would like to share with you the work-around that fixed the "crash issue" I encountered. Please see e-mail thread below.

     

    Thanks Adobe support!

     

    Regards,

    Rose

     
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  • Eiramesor
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    5. Eiramesor,
    Feb 6, 2011 7:47 PM   in reply to Eiramesor
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    Opps, I just realized that the e-mail thread which contains the work-around was not included in my previous reply.

     

    Here it is :

     

    1. Open your project.

    2. Goto Audio -> Settings.

    3. In the Bitrate dropdown, select 'Variable Bitrate' option.

    4. Now in the bitrate dropdown, select 'Constant Bitrate' option.

    5. Press the 'Ok' button.

    6. Save your file and then publish it.

     

    Per Manish of Adobe Support => We are aware of this issue and you may expect the fix in our future releases.

     
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  • kreagen
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    6. kreagen,
    Jul 30, 2012 1:34 AM   in reply to Eiramesor
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    Hello all,

     

    Adobe Captivate Crashes when I publish the project in f4v format.

     

    I have exactly the same problem as stated by the people before and I tried everything I could without result... probably did 15 tries... with fix rate, with variable rate... high quality... medium quality... etc.

    I have a project with 26 slides and short videos on every other slide. Some slides are copied from ppt presentations... and there is absolutly nothing special in my project.

     

    I didn't manage to overcome this and I really need help please.

     

    Regards,

     

    Alex

     
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