Just had a flash player update, got the same Installer/Uninstaller error.  I swear that either you people just don't care enough to find and fix the problem, or your software developers don't have a clue what the problem is and have no idea how to fix it.  This has been going on for WAY too long.  Maybe Adobe needs to hire new or better software developers.

In addition to that, just yesterday I tried to uninstall & reinstall flash on my wife's computer (flash audio and video are skipping and terribly out of sync on her computer or video hangs while audio stutters (relatively fresh install of Windows XP SP3, all updates, clean), and I couldn't even get flash to reinstall, got some kind of certificate authentication error and had to download the full install to get it back on her computer.  So now the site I would normally go to to get flash is fubar'd until Adobe can get their site certificate in order.

What is it with you people?  I'm getting really tired of messing with this, as are alot of other people as evidenced by this thread..       -kd5- 

Got another update (to 11.3.300.268) this morning, this time it was "Adobe Flash Player Installer/Uninstaller 11.3.r300 has encountered an error and needs to close.  We are sorry for the inconvenience."

I don't think anyone from Adobe is even reading this thread anymore.       -kd5-

chucky1382 wrote:

 

Do you have a virus scan on them? Try disabling it and then running the install. That's what I've been doing recently and haven't had any issues. I know not a fix to it but at least it resolves the annoyance. Hope it helps.

Sure, I can disable my antivirus but I'd rather not, I'd rather Adobe just resolved the issue with their software.        -kd5-

I appreciate that you believe you have resolved this issue.  Will it come through the normal update cycle?  Or do we have to manually seek out and install it?  The reason being: there are probably a great deal of people out there who never even thought to come here to find out what the problem was, let alone what to do about it.  It would be nice if everyone, regardless of their technical proficiency (or whether or not they had the wherewithal to find this thread), could get this update through the normal update cycle.       -kd5- 

I hate to tell you but your problems are NOT resolved.  Just got a Flash update this morning on my main computer to 11.3.300.271, as baggage I also received the "Adobe Flash Player Installer/Uninstaller 11.3.r300 has encountered an error and needs to close.  We are sorry for the inconvenience." 

Getting kind of tired of this.       -kd5-

I've done that before, the clean install always went well, it was the updating that has been going badly, but to satisfy curiosity I uninstalled then reinstalled Flash from scratch again.  I won't know if it was successful in resolving the problem unitil the next update.  I assumed the Adobe software developers had resolved this, as per their claim, had my hopes built upon that claim.    

As I said before, getting kind of tired of this.       -kd5-

The ONLY time we see the "Installer/Uninstaller has encountered an error and needs to close" is when Flash needs to update.  I have ours set to 'Notify me to install updates' because we like to know what goes on with our computers.   We use Avast! Free Antivirus, Windows Defender, SpywareBlaster & SpywareGuard as real-time protection, along with the latest Windows Updates for Windows XP SP3. 

I got the same error on my wife's computer yesterday, I've uninstalled Flash and reinstalled it from scratch on both our computers (the clean install always goes swimmingly), we'll just have to wait and see if it resolved the issue until the next update. 

One last word:  The updating of Flash NEVER presented this error until I started this thread, and we've been using the same security tools on our computers for several years.  I conclude then that it is something ADOBE has done to Flash rather than anything we've done to our computers.       -kd5-