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Audition CS6 and Windows 8

Jul 30, 2012 6:28 AM

I was wondering if anyone is experiencing the same problem as me, and if anyone has found a way to fix it.  I originally posted my question in this thread but it appears I'm having a different issue than the OP.

 

When I first got the CS6 Master Collection, I was running Windows 7 Pro 64-bit SP1 on a standard 7200 rpm HDD.  All CS6 applications were installed and working properly.  A few days ago I bought a new SSD, installed it, and loaded the latest Windows 8 Release Preview (64-bit).

 

One of the first things I did was install a few CS6 applications.  All of them work except for Audition.  When I open Audition, I see the screen below.  This happens as soon as I launch the program -- I'm never able to fully open it before it crashes.

 

I submitted a bug report with Adobe but haven't heard anything back yet.  I also saved a crash dump file but I'm not sure where I can upload it so that the Adobe team can look at it.  Is anyone else having this issue?

 

Capture.JPG

6300 Views   15 Replies   Latest reply: T3DV0L70L1N4, Sep 14, 2012 12:33 PM
 
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  • _durin_
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    1. _durin_,
    Jul 30, 2012 9:32 AM   in reply to T3DV0L70L1N4
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    Can you send an e-mail to audbugs@adobe.com and I'll setup a private FTP site where you can upload the crash dump.  Let me verify that this was a clean install of Windows 8 and not an upgrade to the new drive from your older Windows7 installation as well.

     

    Thanks!

     
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  • T3DV0L70L1N4
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    2. T3DV0L70L1N4,
    Jul 30, 2012 9:38 AM   in reply to _durin_
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    Hi and thanks for your quick reply!  Yes it was a clean install of Windows 8 on a brand new SSD.  Definitely not an upgrade.  Audition CS6 does not work on that installation.

     

    I still have the Windows 7 installation on the old drive, and all my CS6 (and CS5) applications still work on that drive.

     

    I just sent an email to the address you provided.  Thanks!

     
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  • Fullmetal691
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    3. Fullmetal691,
    Aug 31, 2012 12:20 PM   in reply to T3DV0L70L1N4
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    on an interesting note. I am attempting to run Audition on a W530 running the RTM of windows 8. The Thinkpad W530 has nVidia Optimus graphics. If I just run adobe audition normally, it crashes. If I right click the audition shortcut, and tell it to run with the nVidia Quadro(High Performance) Option, it starts up fine.

     
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  • T3DV0L70L1N4
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    4. T3DV0L70L1N4,
    Aug 31, 2012 12:23 PM   in reply to Fullmetal691
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    That is pretty interesting.  Does yours crash the same way mine does (see the screenshot above)?  Unfortunately I can't try it out on mine right now, but I will report back when I'm able to.

     
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  • Fullmetal691
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    5. Fullmetal691,
    Aug 31, 2012 12:47 PM   in reply to T3DV0L70L1N4
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    Sort of, but mine wouldn't fully load the UI. If I may ask, what Graphics Card do You have? I finally got it to work on the Intel card on my W530 by Upgrading to the latest intel beta driver.

     
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  • T3DV0L70L1N4
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    6. T3DV0L70L1N4,
    Aug 31, 2012 2:01 PM   in reply to Fullmetal691
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    I have an nvidia geforce 555m on a Dell XPS 17 L702X.  I don't remember any option to run it in high performance mode from the right-click menu, but I did see something like that in the nvidia control panel.

     
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  • Fullmetal691
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    7. Fullmetal691,
    Aug 31, 2012 6:05 PM   in reply to T3DV0L70L1N4
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    ahhh, looks like you don't have optimus, I could be wrong on that, but that would explain the lack of "Run with graphics processor" in the context menu. Try installing the drivers at this link

     

    http://www.nvidia.com/object/notebook-win8-win7-winvista-64bit-306.02- beta-driver.html

     

    and see if that helps. if not, and it turns out you do have optimus(which you can check by going to device manager and opening the sub category "Display adapters", if you have 2 items, and one of them says "Intel" then you have optimus. in which case, post which intel card you have, so I can point you to those drivers, but either way, you end up installing the link above).

     

    I hope that that is intelligible enough....

     
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  • therealdobro
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    8. therealdobro,
    Sep 3, 2012 11:43 AM   in reply to Fullmetal691
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    So... the Windows 8 upgrade is incredibly cheap financially speaking, but incredibly stressfull emotionally speaking?

     

    Fullmetal, have you tried recording on Audition in Win8?  What kind of latency are you getting?

     
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  • _durin_
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    9. _durin_,
    Sep 3, 2012 1:18 PM   in reply to therealdobro
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    We've been looking into this since the initial report, and unfortunately haven't been able to reproduce it on any of our hardware yet.  We did get a crash dump from T3DV0L70L1N4 but now are looking at an issue where 64-bit Win8 writes 64-bit crash dumps for a 32-bit application which no debugger likes.  I need to get back in touch after I figure out how to get a 32-bit dump, which I should be able to do next week.

     

    All the evidence so far, however, does point to a conflict between the graphics device driver and on of the Adobe UI libraries.  However Audition shares these with Premiere, After Effects, Encore, etc, so I'd have expected a similar issue with those apps.  Since Audition was the only one crashing, the problem may very well be something else.

     

    In any case, I haven't forgotten about and am not ignoring this problem.  We'll get to the bottom of it.

     
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  • T3DV0L70L1N4
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    10. T3DV0L70L1N4,
    Sep 12, 2012 4:02 PM   in reply to _durin_
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    Audition CS6 works flawlessly for me now, so far.  A few days ago I got a Windows Update for for my Intel Graphics Adapter.  Even though I have an Nvidia graphics card, my Dell still needs Intel graphics drivers for some reason (I'm not sure why).  The update details are below.  Ever since I installed that update, Audition seems to work fine.  If anything changes, I will post again.  If you need me to run any other diagnostics, let me know.

     

    Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000

    Installation date: ‎9/‎9/‎2012 6:32 PM

    Installation status: Succeeded

    Update type: Important

    Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 software update released in July, 2012

    More information: http://sysdev.microsoft.com/support/default.aspx

    Help and Support: http://support.microsoft.com/select/?target=hub

     
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  • Charles VW
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    11. Charles VW,
    Sep 13, 2012 9:08 PM   in reply to _durin_
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    Regarding getting a 32-bit crash dump:

     

    http://blogs.msdn.com/b/tess/archive/2010/09/29/capturing-memory-dumps -for-32-bit-processes-on-an-x64-machine.aspx

     

    I recommend ProcDump for getting a 32-bit crash dump on a 64-bit OS.  You can also use task manager that is buried in the WOW64 (or something similarly named) folder as that is the actual 32-bit version.

     

    There's also some details on using ProcDump in this old FAQ post I put up:

    http://forums.adobe.com/thread/900619

     
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  • Fullmetal691
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    12. Fullmetal691,
    Sep 14, 2012 11:50 AM   in reply to T3DV0L70L1N4
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    I ended up going back to 7 because I had even more issues after I got audition working.

     

    You have two graphics adapters because you have optimus. It seems we were having similar issues, because my audition also started working after the update, but it broke other things.

     
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  • T3DV0L70L1N4
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    13. T3DV0L70L1N4,
    Sep 14, 2012 11:52 AM   in reply to Fullmetal691
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    What else broke for you after the update?  I didn't explore the rest of the CS6 apps after updating, so I don't know if anything else broke.  I haven't noticed any problems since the update.

     
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  • Fullmetal691
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    14. Fullmetal691,
    Sep 14, 2012 11:54 AM   in reply to T3DV0L70L1N4
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    For me, the preview monitor in Premiere Pro didn't work, and photoshop had some graphical bugs.  Non adobe related, but I also switched because USB 3.0 doesn't work under windows 8 on my laptop yet.

     
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  • T3DV0L70L1N4
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    15. T3DV0L70L1N4,
    Sep 14, 2012 12:33 PM   in reply to Fullmetal691
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    Did you have the Premiere and Photoshop bugs before or after the update?  I didn't install Premiere, but I didn't notice any issues with Photoshop before the update.  Haven't opened it since the update.  Just to be safe, I set all my Adobe applications to always use my Nvidia high performance settings, instead of the power-saver onboard settings.

     

    What type of computer do you have?  I have a Dell XPS 17 L702X, and the USB 3.0 ports seem to be working fine with Windows 8, without having to install any other drivers.  I don't have any USB 3 devices, but they work fine with my USB 2 devices.  When I first installed Windows 7, USB 3 wasn't natively supported so I needed to hunt down drivers to make them work.  They worked immediately with Windows 8.

     
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