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dannymacrobat
Currently Being Moderated

Why is 1 person max?

Jul 26, 2012 8:38 AM

Tags: #error #connectnow #acrobat.com

I use the free version of ConnectNow.  Myself as host and 1 other person gives a 3rd person the error message that the maximum capacity has been reached.  Ideas to resolve?  Thanks!

 
Replies
  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Jul 26, 2012 4:29 PM   in reply to dannymacrobat

    Hi dannymacrobat,

     

    The free version of ConnectNow only allows for 1 host and 1 participant (2 persons total).  The message you're receiving is expected behavior.  With a Basic (paid) subscription to Acrobat.com, you may have a total of 5 people in a web-conference room (1 host, 4 participants).  With a Plus (paid) subscription, 20 people (1 host, 19 participants.

     

    -David

     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Jul 27, 2012 11:37 AM   in reply to dannymacrobat

    No, this hasn't changed for as long as I can remember.  Did you have a paid subscription to Acrobat.com at some point?

     

    -David

     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Jul 30, 2012 9:30 AM   in reply to dannymacrobat

    It may have been that way when Acrobat.com/ConnectNow was still an Adobe Labs probject, but since release, the configurations I mentioned earlier have been in place.  Sorry for the unexpected trouble.

     

    -David

     
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