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dannymacrobat
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Why is 1 person max?

Jul 26, 2012 8:38 AM

Tags: #error #connectnow #acrobat.com

I use the free version of ConnectNow.  Myself as host and 1 other person gives a 3rd person the error message that the maximum capacity has been reached.  Ideas to resolve?  Thanks!

354 Views   5 Replies   Latest reply: David Kastendick, Jul 30, 2012 9:30 AM
 
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  • David Kastendick
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    Apr 7, 2010
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    1. David Kastendick,
    Jul 26, 2012 4:29 PM   in reply to dannymacrobat
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    Hi dannymacrobat,

     

    The free version of ConnectNow only allows for 1 host and 1 participant (2 persons total).  The message you're receiving is expected behavior.  With a Basic (paid) subscription to Acrobat.com, you may have a total of 5 people in a web-conference room (1 host, 4 participants).  With a Plus (paid) subscription, 20 people (1 host, 19 participants.

     

    -David

     
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  • dannymacrobat
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    2. dannymacrobat,
    Jul 27, 2012 11:02 AM   in reply to David Kastendick
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    Did that change?  I used to have 3 total people, but I haven't used ConnectNow in several months.

     
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  • David Kastendick
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    3. David Kastendick,
    Jul 27, 2012 11:37 AM   in reply to dannymacrobat
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    No, this hasn't changed for as long as I can remember.  Did you have a paid subscription to Acrobat.com at some point?

     

    -David

     
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  • dannymacrobat
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    4. dannymacrobat,
    Jul 27, 2012 1:54 PM   in reply to David Kastendick
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    No, I've never had a paid account, but I had my account when acrobat.com was still in the "lab" domain.  That may be the difference.

     
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  • David Kastendick
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    5. David Kastendick,
    Jul 30, 2012 9:30 AM   in reply to dannymacrobat
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    It may have been that way when Acrobat.com/ConnectNow was still an Adobe Labs probject, but since release, the configurations I mentioned earlier have been in place.  Sorry for the unexpected trouble.

     

    -David

     
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