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kampers_ Calculating status...

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Gathering User Information never finishes. Why is that?

Jul 30, 2012 4:35 AM

I never can get the user information thing to stop working and finish and Identify me? What can I do to fix this?

403 Views 3 Replies Latest reply: photodrawken, Jul 31, 2012 10:21 AM

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1. photodrawken,

Jul 30, 2012 9:29 AM in reply to kampers_

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See this Adobe troubleshooting document:
http://helpx.adobe.com/photoshop-elements/kb/welcome-screen-gathering- user-info.html

Ken

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2. kampers_,

Jul 31, 2012 8:24 AM in reply to photodrawken

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Thanks Ken. That did the trick!

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3. photodrawken,

Jul 31, 2012 10:21 AM in reply to kampers_

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Glad to help.

Ken

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