Skip navigation
[Ariel]
[Ariel]
Currently Being Moderated

Email access buggy

Jul 27, 2012 6:21 AM

I'm sure this has been mentioned before, but email access to these forums (I use mainly the InDesign forums) is poorly supported. Often trying to replay via email results in a blank post. Also, questions posed via email cannot be marked as answered.

 

If you know of anything I can do to improve the user experience on my end, I would be happy to know what it is.

 

Thanks.

Ariel

 

Windows 7 Ultimate, 6GB, with Mozilla Thunderbird for the emailing, and usually IE for browsing.

1383 Views   16 Replies   Latest reply: [Ariel], Jul 30, 2012 11:36 AM
 
Replies
  • adobe-admin
    Currently Being Moderated
    1. adobe-admin,
    Jul 27, 2012 8:34 AM   in reply to [Ariel]
    Report

    I haven't seen the issue of blank posts when replying via email (I am replying to this via email). Can you give us steps to reliably reproduce or examples of email replies that came through blank to see if there might be something in the email (formatting, quoting the previous message, etc.) that might be causing the text to be lost?

     

    Thanks!

     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    2. [Ariel],
    Jul 27, 2012 9:02 AM   in reply to adobe-admin
    Report

    I've got to break for Sabbath, but here's quicky...

     

    For this response I clicked on "reply", deleted everything in the

    message, and wrote. This usually works.

     

    In this next response, I will click on "reply all". That usually results

    in a blank post.

     

    In the response after that, I will click on "reply", but not delete the

    quoted message. That usually also results in a blank post.

     

    Thanks,

    Ariel

     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    3. [Ariel],
    Jul 27, 2012 9:03 AM   in reply to adobe-admin
    Report
     
    |
    Mark as:
  • John Hawkinson
    5,511 posts
    Jun 25, 2009
    Currently Being Moderated
    4. John Hawkinson,
    Jul 27, 2012 9:07 AM   in reply to [Ariel]
    Report

    "Reply" versus "Reply All" are functions of your email software.

    The forum software has almost no control over what they do.

    It sounds like your software is ignoring the Reply-To field in the

    "Reply All" case, which is not standards-conformant behavior.

    What is your email software?

    And what is the destination address of the email-in-composition after you hit "Reply All" before you hit "Send"?

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    5. Pat Willener,
    Jul 27, 2012 7:00 PM   in reply to [Ariel]
    Report

    Arïel wrote:

     

    In the response after that, I will click on "reply", but not delete the

    quoted message. That usually also results in a blank post.

    That is actually good!  You don't believe how many times a day moderators have to remove email addresses from message headers that are sent back to the forum.

     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    6. [Ariel],
    Jul 29, 2012 11:39 AM   in reply to John Hawkinson
    Report

    Hi John,

     

    I think I mentioned in the first post that my email software is Thunderbird.

     

    When I hit reply all, the to field gets this:

    jive-173016092-8oam-2-2q8lc@mail.forums.adobe.com and a cc field gets:

    John Hawkinson <forums@adobe.com>

     

    Thanks,

    Ariel

     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    7. [Ariel],
    Jul 29, 2012 11:42 AM   in reply to Pat Willener
    Report

    Hi Pat,

     

      I do believe that the moderators job is taxing. Nevertheless, creating

    a blank post when the previous message is quoted is simply symptomatic

    of a more general problem. I don't think that is good myself.

     

    Thanks,

    Ariel

     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    8. [Ariel],
    Jul 29, 2012 11:43 AM   in reply to Pat Willener
    Report

    In the following message, I will try to include some basic text

    formatting (bold, larger font size). Then after that, I will send a

    message with an HTML table in it. Let's see if they get through.

     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    9. [Ariel],
    Jul 29, 2012 11:44 AM   in reply to Pat Willener
    Report
     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    10. [Ariel],
    Jul 29, 2012 11:45 AM   in reply to Pat Willener
    Report
     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    11. [Ariel],
    Jul 30, 2012 5:38 AM   in reply to [Ariel]
    Report

    So, that seems to indicate that ANY text formatting and/or tables included in the message body results in a blank post on the forums.

     

    Thanks,

    Ariel

     
    |
    Mark as:
  • adobe-admin
    Currently Being Moderated
    12. adobe-admin,
    Jul 30, 2012 10:56 AM   in reply to [Ariel]
    Report

    That looks like the To: field is correct. The CC: address isn't a valid email, and probably just gets lost in the ether.

     

    I'll find more information about formatting email messages.

     
    |
    Mark as:
  • adobe-admin
    Currently Being Moderated
    13. adobe-admin,
    Jul 30, 2012 11:12 AM   in reply to adobe-admin
    Report

    I've been testing replies from gmail and outlook. In both cases the formatting was stipped out, but the text was still there. More testing to come.

     
    |
    Mark as:
  • John Cornicello
    Currently Being Moderated
    14. John Cornicello,
    Jul 30, 2012 11:15 AM   in reply to adobe-admin
    Report

    Replying from the forum to generate an email to reply to.

     
    |
    Mark as:
  • adobe-admin
    Currently Being Moderated
    15. adobe-admin,
    Jul 30, 2012 11:19 AM   in reply to John Cornicello
    Report

    Reply via Outlook.

     

    This line is bold

     

    This line is red

     

    Did this come through?

     
    |
    Mark as:
  • [Ariel]
    Currently Being Moderated
    16. [Ariel],
    Jul 30, 2012 11:36 AM   in reply to adobe-admin
    Report

    The text came through, but without formatting.

     

    By the way, I'm using Thunderbird version 11.0.1

     

    Thanks for trying to sort this out.

     

    Ariel

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points