why does my serial number for e-learning 2.5 not work for 6

[JJ_Hutchinson]

I want to know why I can't use the e-learning subscription serial number not work for e-learning suite 6. I paid for a subscription to the e-learning suite 2.5 and I want to know why this doesn't work with e-learning suite 6. After all that's why you buy a subscription so when the new apps come out I can gain access to them.

What do I need to do to get this sorted.

[Jeff A Wright]

Where are you downloading your E-Learning Suite subscription from?  Have you utilized https://creative.adobe.com/ to obtain your install files?  This is where our point product and Creative Cloud subscriptions are currently obtained from.

[JJ_Hutchinson]

But I have an e-learning subscription not a creative cloud one.

[Jeff A Wright]

I understand that.  Can you please try logging into https://creative.adobe.com/ to verify your subscription is available.  My understanding is that all of our new subscription offerings are coming through there.  This may be why you are facing your current difficulties.

[JJ_Hutchinson]

Nope it says I have a 30-day free trial if I want but it also says I have to upgrade. It's now at the point I'm looking at other apps and products to do the same work at a fraction of the cost. I was told by others at Adobe I would have to pay another $600 to upgrade even though I have a subscription to get access to this latest software. I'm paying a $100 a month and that is the reason why I took a subscription. This now almost up and if I don't get this sorted very shortly, I will cancel this and move to other apps to do the work.

[VikramGaur]

Hello,

You need to download Adobe eLearning Suite 6 trial from Adobe.com (https://www.adobe.com/cfusion/tdrc/index.cfm?product=elearning_suite)

Launch the installer for ELS 6, you will get 3 options :

Trial

Start Subscription

Serial Number

Choose Start Subscription and Sign in with your Adobe ID and password, your subscription for ELS 6 will start.

Thanks,

Vikram

[JJ_Hutchinson]

I did that and it still doesn't work

It won't recognize my serial number

says it's not valid

[VikramGaur]

Hello,

Do you have ELS 6 installed already on your computer (As a Trail) ?

If Yes : Uninstall ELS 6 Trial and launch the Installation again and choose "Start Subscription".

If No :

When you choose "Start Subscription" on ELS 6 installation, does it ask for Serial Number ?

Thanks,
Vikram

[JJ_Hutchinson]

I already did this tried to install it and used subscription and it said invalid serial number or something like that

[VikramGaur · Accepted solution]

Hello,

ELS 6 suscription does not ask for Serial Number, as subscription works on your Adobe ID and password.

In your post you mentioned that you purchased ELS 2.5 subscription so it must be upgraded to ELS 6 subscription.

If you have ELS 6 installed on your computer (As a Trial), uninstall it and launch the installation again, choose "Start Subscription" (While installing ELS 6)

You can also share your contact information on tcssup@adobe.com, we will contact you.

Thanks,

Vikram

[JJ_Hutchinson]

where do I click on start subscription when installing all I get is where I want to install it on to the C: drive says nothing about start subscription

[VikramGaur]

Hello,

When you launch ELS 6 installation (double click on setup.exe), do you get this Screen :

Thanks,

Vikram

[JJ_Hutchinson]

thank that actually worked. You seem to be the only one at Adobe who was willing to help. One final question, I take it I can uninstall e-learning suite 2.5

[VikramGaur]

Hello,

Your Welcome and I am glad that it fixed your problem

Uninstalling ELS 2.5 is purely your wish, as you can have different versions of Adobe product on your Computer (Except Adobe Acrobat)

Thanks,

Vikram

[Jeff A Wright]

Thanks for stepping in Vikram.   I had an inquiry out to determine the correct method for E-Learning Suite 6 subscribers but looks like HCTrain is up and working now.