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AndyRed123
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Wht do I have to install acrobat every day?

Jul 28, 2012 3:02 AM

Every time I try to watch a video I have to re-install Acrobat/Flash player meaning I have to shut down IE.  It's a real pain and I'd like some guidance to what I need to do to overcome the issue.

Thanks

1051 Views   11 Replies   Latest reply: AndyRed123, Aug 5, 2012 4:20 AM
 
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  • David Kastendick
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    Apr 7, 2010
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    1. David Kastendick,
    Jul 30, 2012 10:05 AM   in reply to AndyRed123
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    You may be receiving a prompt to update Flash Player, but certainly not from Acrobat or Adobe Reader whenever you're trying to watch a video. 

     

    I would suggest you download the latest version of Flash Player from here: http://get.adobe.com/flashplayer/

     

    Once you've downloaded it, during the installation process, you can set the option to automatically download and install the latest Flash Player version in the background.

     

    -David

     
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  • AndyRed123
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    2. AndyRed123,
    Jul 30, 2012 1:14 PM   in reply to David Kastendick
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    Hi David, Thanks for the quick reply.  I've done as you've advised, but I've tried various different links to flash player in the past and I still have to download it every day (the link you sent me is the same one that the BBC website sends me to).  I think the issues is that Flash player is not saving itself to my computer when I download and hense I have to download it every day. Thanks Andy

     
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  • David Kastendick
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    Apr 7, 2010
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    3. David Kastendick,
    Jul 30, 2012 1:16 PM   in reply to AndyRed123
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    Hi Andy,

     

    Sounds like starting from scratch with Flash Player might be the best option.  Could you uninstall Flash Player via the steps outlined here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html ? 

     

    Once complete, restart your computer.  Download and install Flash Player again from here: http://get.adobe.com/flashplayer/

     

    I'm also curious, what happens when you try another browser such as Firefox or Chrome?  Do you get the same behavior?

     

    -David

     
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  • MichaelKazlow
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    4. MichaelKazlow,
    Jul 30, 2012 1:50 PM   in reply to AndyRed123
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    Moved to Installing Flash Player.

     
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  • Pat Willener
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    5. Pat Willener,
    Jul 30, 2012 6:20 PM   in reply to AndyRed123
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    Are you installing as an Administrator user?

     

    Can you try a clean install as described in http://forums.adobe.com/thread/928315

     

    To install Flash Player, download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

     

    Test if Flash Player is installed and working: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     
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  • AndyRed123
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    6. AndyRed123,
    Jul 31, 2012 12:53 AM   in reply to Pat Willener
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    Hi Pat, My computer isn't set up for multi users, and the main user does have administritive rights, so yes I am installing as an adminstrator.  Thanks for your help here.  I'll try the clean install (I have tried this once before, but there's no harm in doing it again) and I'll report back to how succesfull it is.Thanks again Andy

     

    [private data removed]

     
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  • Pat Willener
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    7. Pat Willener,
    Jul 31, 2012 12:54 AM   in reply to AndyRed123
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    This is a public forum; please do not post your email address and other private data (by sending the forum notification message with all headers back to the forum).

     
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  • AndyRed123
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    8. AndyRed123,
    Aug 5, 2012 12:47 AM   in reply to Pat Willener
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    Hi All, Thanks again for your support here, but unfortunately I've tried a clean install (uninstall then re-install) I've checked the scripting is OK (it was) and I've tried Mozilla Firefox and it has the same problem on that browser but I still have to install Flash (for example on teh BBC site when I try and watch any video playback it shows the message "I'm sorry you need Flash for this content to work.  Please download the latest version" with the last sentence a hyperlink to the Adobe website). Andy

     

     

     

     

     

     

     

          

               

               

               

        Re: Wht do I have to install acrobat every day?

     

     

        created by Pat Willener in Installing Flash Player - View the full discussion

     

     

     

    This is a public forum; please do not post your email address and other private data (by sending the forum notification message with all headers back to the forum).

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Wht do I have to install acrobat every day?

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         Start a new discussion in Installing Flash Player by email or at Adobe Forums

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  • Pat Willener
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    9. Pat Willener,
    Aug 5, 2012 1:08 AM   in reply to AndyRed123
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    Ok, I think it is time that you told us what your operating system is.

     

    If it is Windows, tell us what files you have in

    • C:\Windows\system32\Macromed\Flash
    • C:\Windows\syswow64\Macromed\Flash

     

    In Firefox, if you type  about:plugins  in the address bar, do you see Shockwave Flash listed, and is it enabled?

     
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  • AndyRed123
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    10. AndyRed123,
    Aug 5, 2012 1:20 AM   in reply to Pat Willener
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    Hi Pat, Wow that was quick.  I'm running Windows Vista Home Premium SP2.  And I'll need you to hang fire for a moment as since posting my last post I've tried the clean install again and found that I have problems uninstalling 'FlashInstall.log' and install.log' in C:\Windows\system32\Macromed\Flash (this didn't happen the first time).  I'm now running the Registry Booster prior to running the download unlocker.  I'll report back whence finished.ThanksAndy

     

     

     

     

     

     

     

          

               

               

               

        Re: Wht do I have to install acrobat every day?

     

     

        created by Pat Willener in Installing Flash Player - View the full discussion

     

     

     

    Ok, I think it is time that you told us what your operating system is. If it is Windows, tell us what files you have inC:\Windows\system32\Macromed\FlashC:\Windows\syswow64\Macromed\Flas h In Firefox, if you type  about:plugins  in the address bar, do you see Shockwave Flash listed, and is it enabled?

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Wht do I have to install acrobat every day?

         To unsubscribe from this thread, please visit the message page at Re: Wht do I have to install acrobat every day?. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Installing Flash Player by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • AndyRed123
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    11. AndyRed123,
    Aug 5, 2012 4:20 AM   in reply to Pat Willener
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    Hi again, After completing a clean install again (and removing the 2 files from C:\Windows\system32\Macromed\Flash) I've re-installed Flash and then re-booted my machine only to have the same issue again (I have to re-install Flash after every start up).  I'm running Windows Viast Premium Home SP2.Andy

     

     

     

     

     

     

          

               

               

               

        Re: Wht do I have to install acrobat every day?

     

     

        created by Pat Willener in Installing Flash Player - View the full discussion

     

     

     

    Ok, I think it is time that you told us what your operating system is. If it is Windows, tell us what files you have inC:\Windows\system32\Macromed\FlashC:\Windows\syswow64\Macromed\Flas h In Firefox, if you type  about:plugins  in the address bar, do you see Shockwave Flash listed, and is it enabled?

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Wht do I have to install acrobat every day?

         To unsubscribe from this thread, please visit the message page at Re: Wht do I have to install acrobat every day?. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Installing Flash Player by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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