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paper_penguin
paper_penguin
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error while trying to publish

Jul 29, 2012 12:58 PM

Tags: #error #bug #muse #publish

So I've been trying to publish my website and I keep receiving this error. I've tried deactivating my muse and signing back into muse incase it was a problem with my sign in information but I still continue to receive this "Unknown Adobe Business Catalyst error".  I've attached a photo. Thanks in advance for any help with the issue.

 

adobe.png

804 Views   11 Replies   Latest reply: Abhishek Maurya, Apr 23, 2013 10:28 AM
 
Replies
  • Colby Ausen
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    1. Colby Ausen,
    Jul 30, 2012 1:06 PM   in reply to paper_penguin
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    Please try going to Preferences (CMD+K on Mac, Ctrl+K on Windows) and making sure the correct Adobe ID is logged in under "Publish."

     
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  • Stoney-Ridge
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    2. Stoney-Ridge,
    Aug 20, 2012 6:37 AM   in reply to Colby Ausen
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    Hello, i have the exact same problem and need it fixed ASAP because i cant publish ANY sites at all!

    I have tried, deactivating, etc, etc....

     
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  • NaamanH
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    3. NaamanH,
    Oct 5, 2012 7:59 PM   in reply to paper_penguin
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    I too am having the same problem. I have tried deactivating/reactivating, and checked my user ID, but still it continues. This really is quite unhelpful, I need to publish now.

     
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  • zoe@zeuk
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    4. zoe@zeuk,
    Oct 5, 2012 9:39 PM   in reply to paper_penguin
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    I am having the same problem as well and have tried both deactivating and reactiving my account as well as checking the Adobe ID in preferences. I recently upgraded muse last week and have only been having this error since then.

     
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  • Sachin Hasija
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    5. Sachin Hasija,
    Oct 8, 2012 9:49 AM   in reply to zoe@zeuk
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    Hello,

     

    Stoney-Ridge, NaamanH and Zoe@zeuk, could you please confirm if you get exactly the same error (which is mentioned in the screenshot above) while Publishing the website or a different error message?

    And at what point do you get the error?

    Is it when you click on File>Publish and it tries to sign-in and gives you the error message? Or after it is signed in and then you click on Publish in the window that comes up.

     

    Regards,

    Sachin

     
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  • zoe@zeuk
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    6. zoe@zeuk,
    Oct 8, 2012 6:32 PM   in reply to Sachin Hasija
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    Hi Sachin -

     

    I was getting exactly the same error message as the screen shot at the top of this discussion.

     

    I did, however try publishing again yesterday and was able to update my site without receiving an error message. I'm not sure if there was maybe a problem with Catalyst that day as everything seems okay again now.

     

    Cheers

     
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  • Sachin Hasija
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    7. Sachin Hasija,
    Oct 9, 2012 8:00 AM   in reply to zoe@zeuk
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    Great to hear that Zoe. Must have been a temporary glitch.

    Hope the issue has been resolved for other users as well.

     

    Regards,

    Sachin

     
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  • cc08180
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    8. cc08180,
    Apr 15, 2013 3:57 AM   in reply to Sachin Hasija
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    I have this exact problem now, which is really frustrating. I need to publish an update to our website, but all I get is this Status 0, 0 error. Publishing worked fine earlier today. I have tried deactivating and I have checked that the publishing Adobe ID is correct.

     

    I can log in via FTP and directly into the business catalyst website without any problems, so I can't understand why there should be any network issues either.

     

    Any solution to this, or will I just have to wait until it maybe, sometime today, tomorrow, next week, who knows, this will automatically resolve itself?

     
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  • rimcorp
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    9. rimcorp,
    Apr 19, 2013 10:58 PM   in reply to cc08180
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    I am having the same issue . . how did you resolve yours? 

    (was working fine . . added a self running slide show on home page  . . then not able to publish .. geting same Status: 0,0 error and appears "grayed out screen" cycling on "Signing in to Adobe catlyst" . . . hope this is a silly easy fix  . . frustrationg . . also)

     

    NOTE: I can "preview sute in browser" so it does work but just not "publish" . . .

     

    I am new to Muse but go way back to hand coding even to DBase and Net Objects  . . request . . can anyone tell me if ther is a "position" lock so an element can ne pinned so has to not move when doing housework on images??? . . or did I just miss the instrructions in a help area ???

     
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  • cc08180
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    10. cc08180,
    Apr 21, 2013 11:11 PM   in reply to rimcorp
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    Hi, rimcorp,

     

    I didn't find a fix for it, but the problem solved itself after about a day or so. Hope this will happen in your case too :-)

     
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  • Abhishek Maurya
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    11. Abhishek Maurya,
    Apr 23, 2013 10:28 AM   in reply to cc08180
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    This error usually occurs when Muse is not able to sign in to the Business catalyst account. Most common reasons are -

    1. There is an outage on the Bc servers, you can always double check that here, http://status.businesscatalyst.com/

    2. There is a system/network firewall blocking the connection. Please check with your IT if you are in a corporate environment or check the firewall or anti-virus settings.

     

    If you still face this issue there could be something more specific about it, so in that case I will recommend that you contact the support using this link, http://helpx.adobe.com/contact/

     

    - Abhishek Maurya

     
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