Adobe Community: Can't Printscreen and Paste into MS Paint

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1. Sandeep V.,

May 28, 2012 7:35 AM in reply to yewjhin86

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Hi Leong,

I'm sorry to hear you're having difficulty with Print Screen. Although I am not why this is happening but I can assure you for one thing - No Adobe updates disables any of such features. There must be something else causing this.

If you have Windows 7 try using the snipping tool and check if that is working fine for you.

Can you take print screen of your desktop or any other explorer window?

Also, just go through this forum and check if any of the steps mentioned there works for you.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance /print-screen-key-no-longer-working-in-windows-7/a9ef6fb5-9284-4498-a8 0a-0e636ab56c00

Feel free to let us know the results.

Regards,

Sandeep V.

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2. yewjhin86,

May 28, 2012 8:06 AM in reply to Sandeep V.

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Dear Sandeep,

I am 100% positive it is Acrobat 9.0.

I am running Windows XP Pro, and I can use Printscreen when Acrobat is not opened. Anytime I use have Acrobat opened the printscreen function is turned off. No combination of keys whatsoever will enable it again. Please help

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3. Sandeep V.,

May 28, 2012 11:49 AM in reply to yewjhin86

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Are you not even able to use Print Screen when you double click on Acrobat Icon from your desktop (without opening a PDF)?

What is the exact version of Acrobat? Click on Help menu->About Adobe Acrobat 9 and let me know the version.

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4. yewjhin86,

May 29, 2012 1:04 AM in reply to Sandeep V.

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I am running Adobe Acrobat Extended 9.0.0. This problem only happens with Acrobat Extended 9.0.0

Are you not even able to use Print Screen when you double click on Acrobat Icon from your desktop (without opening a PDF)?

Yes that is correct. Even a blank Acrobat Extended 9.0.0 window prevents me from using the Printscreen button.

I also have Adobe Reader X but there are no problems whatsoever with Reader.

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5. Sandeep V.,

May 29, 2012 3:41 AM in reply to yewjhin86

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Hmmm... Try this:

Right click on Acrobat Icon->Properties->Compatibility and attach the snapshot of the properties window.

Have you tried updating Acrobat to the latest version? You can update it from Help Menu->Check for updates.

Could you try snipping tool? Does that work? Its a small application on Windows 7.

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6. m_espresso,

Jul 30, 2012 1:52 PM in reply to Sandeep V.

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I have the exact same problem: I can print screen with M/S Word, M/S Paint, M/S Outlook, Internet Explorer… as long as Adobe Acrobat is not open. As soon as Acrobat is opened, even without a pdf document open, print screen is disabled. As soon as Acrobat is closed, the print screen functionality is restored. I am using Adobe Acrobat 9 Pro version 9.4.7 on Windows XP Professional 4.2.5 Service Pack 3 on a Toshiba Tecra PA3860U.

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7. Bill@VT,

Jul 30, 2012 4:33 PM in reply to m_espresso

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The only thing I can think of is that you have a secured PDF open. I have no problem with AA9.5.1 in Win7 for being able to use the print screen button.

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8. David Kastendick,

Jul 30, 2012 5:21 PM in reply to Bill@VT

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I'm not able to replicate this issue w/ Acrobat 9 Pro Extended (9.5.1) on an Windows XP SP3 box.

I'm curious though if, after you hit the Print Screen button, within Acrobat, does the File > Create PDF > From Clipboard option work?

I'm not sure what the issue is exactly, but this test might indicate whether or not the problem is w/ pasting (the clipboard is busted) or with the actual Print Screen command.

-David

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9. paul middlemas,

Oct 23, 2012 2:56 AM in reply to yewjhin86

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I have exact same problem. Print screen works fine until Acrobat Reader 9.4 or Acrobat Pro 9.4 are opened. Then print screen does not work - regardless of whether there is a document loaded in adobe or what I am trying to screen grab, could be a webpage or a word document or a anything. Using Win XP SP3. Close Acrobat and all is OK again.

I do not get this with other Adobe products such as Dreamweaver, Fireworks or Photoshop.

Note copy and paste (text) still works while Acrobat is open.

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10. Test Screen Name,

Oct 23, 2012 3:13 AM in reply to paul middlemas

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Here's a thought: try this.

Make sure Acrobat is closed.

Hold down Shift key.

Double click Acrobat icon to start it.

Acrobat should start, but with no plug-ins at all, not even those from Adobe (it will look rather bare of buttons and menus).

Ok... is the print screen function locked now?

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11. paul middlemas,

Oct 23, 2012 3:33 AM in reply to Test Screen Name

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Hi Thanks.

That's helped with Acrobat Reader. I can now open the reader and take screen grabs as before. Doesn't seem to have fixed issue with Acrobat pro - however I can get on with what I wanted to do - thanks.

Hi - sorry

Also fixed in Acrobat Pro

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12. Test Screen Name,

Oct 23, 2012 5:04 AM in reply to paul middlemas

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Ok, very interesting. To be honest I wasn't suggesting it to fix it, because without the plug-ins so many bits of Reader or Acrobat are missing that most people can't work. But if you can, that's great.

What you've proved is that one of your plug-ins is doing this. Unfortunately there are a whole bunch of standard plug-ins which come with Acrobat and Reader, and others which could be added on.

If you feel like going further, please try this. Start Reader or Acrobat WITHOUT the shift, so that Print Screen isn't working. Now, do you see an entry under the Help menu "about third party plug-ins"? If so, please let us know all of the entries you see when you select that.

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13. Bill@VT,

Oct 23, 2012 5:44 AM in reply to Test Screen Name

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I did a screen capture from AA9 and found the following list with the same dates on all files except the preflight that is in the 2nd figure. Since you cannot do a screen capture, this might help you. I have AA9.5.2 on this machine.

and

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14. paul middlemas,

Oct 23, 2012 5:47 AM in reply to Test Screen Name

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Under third party plug-ins there is FileOpen Client.

If I go to Edit > Preferences > General and tick Use only certified plug-ins, and restart Adobe it disappears - and the print screen problem is fixed.

You're a genius thanks very much.

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Can't Printscreen and Paste into MS Paint

May 28, 2012 3:30 AM

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