When i tried to print/convert wordperfect or MSword documents through acrobat distiller it's not working?? Normally it would convert the document to PDF format but now it's not working..Any sugestions?
Distiller by itself cannot process Microsoft Word or Corel WordPerfect documents, as we hope you understand.
In Corel WordPerfect, you would print to the Adobe PDF PostScript printer driver instance and that would funnel the generated PostScript to the Distiller. In Microsoft Word, you would either (1) print to the Adobe PDF PostScript printer driver instance and that would funnel the generated PostScript to the Distiller or (2) preferably with more recent versions of Word and Acrobat, use the PDFMaker capabililty that is installed as a plugin into Word to save as Adobe PDF.
Assuming you are printing or saving per above, we would need more information to assist you. OS platform (version of Windows), vresions of the applications, version of Acrobat? Any error messages?
Dov - Thank you for your quick response.
Also the operating system is Microsoft windows XP home Edition, And there is no error message appearing on the screen when i click on File - Print on wordperfect document using acrobat distiller, but when i use the same thing last week it will convert that wordperfect document to PDF also the version of acrobat is 5.0
And please let me know is that possible to uninstall (or) redownload the acrobat distiller? Bcoz when i checked under printer settings the acrobat distiller is one of the option were we can select it as a default one.Added to that i already tried uninstalling and reinstalling adobe acrobat 5.0 version several times, even tried doing a system restore - Failed.
Please suggest how to proceed further!!!
If I understand you correctly, when you attempt the print operation to the Distiller printer, simply nothing happens? Did it prompt you as to where to place the PDF file? No error message from any system component? No hidden dialog boxes? If you have the System Task Manager running, do you see the Distiller (acrodist.exe) running?
Continually uninstalling and reinstalling software may make you feel comfortable, but rarely solves anything in the case of Acrobat. Have you recently installed any strange fonts?
Yes, Exactly when i click on file and print on wordperfect document, nothing happens.
No, it's not prompting anything to place the PDF file like before...
Yes, there is no error message regarding with system component, and No hidden dialog boxes.
No process in the name "acrodist.exe" is running under taskmanager.
Also no recent changes made to my computer other than doing defragmentation, clearing temp files & disc cleanup.
Hmmm. This isn't a simple problem then.
I assume all other printing works (i.e., live printing to other printers installed on your system)? You haven't updated any printer drivers or applications? The same problem occurs with Microsoft Word or any other application (including really simple applications such as Notepad); you can do real printing but creating a PDF file by printing to the Distiller printer yields nothing?
The uninstalling and reinstalling you did effectively totally reset the PostScript printer driver instance so that should be clean. You've installed no other software including oddball fonts? Any other system problems occurring that might show up on a system error log?
At this point, it sounds like anything and everything that could be checked has effectively been checked. That's why it seems like I am grasping at straws. A system that is running XP and an over 10 year old copy of Acrobat 5 could be experiencing either hardware or operating system software issues that manifest themselves as failure to produce PDF or for that matter any number of other issues. Other seemingly non-related symptoms could help track this down if there is any further clues you could provide. Otherwise, I am somewhat stumped. What you are experiencing is obviously not normal behaviour or one that we have seen often before.
The normal printing is working fine. Also i contacted Adobe support now and they wants us to pay $39 to fix this issue since iam using a lower version of acrobat. Can you please suggest me whether i can proceed with them or is that possible for you to give me some check points so that i myself will try for basic troubleshooting to fix this issue.
With all honesty, given how old your version of Acrobat is (current version of Acrobat is 10.1.x and yours is Acrobat 5, a version that is approximately 10 years old), I honestly don't think that Adobe Tech Support is going to be able to assist you much. And I don't think that the $39 guarantees that they have any idea what may be wrong with your system. What you describe is not a common, known problem. At best, they would ask you the same questions I have to try to figure out what currently doesn't work, what does work, and what has changed anywhere on your system since it worked last.
The one pass at uninstalling and reinstalling didn't solve the problem and that would have reset any and all Acrobat software. You claim you haven't installed any other software in the meantime.
Beyond that you have to look at all types of generic issues such as disk space availability, corrupted fonts and/or system files, etc. You may need to look at the various Windows system event logs to see if anything really strange happened between the time it worked and the time it doesn't.
Additional things I would check. Perchance your print dialog isn't set to print to file? That would cause PostScript to be generated, but not to be sent to the Distiller. Also look for any unexpected .ps files in your My Documents directory. That would be indicative that the base driver is working, but somehow it isn't connecting to the Distiller. Assuming that the print to file option isn't an issue, you could try that option, creating a PostScript file, and then seeing if the Distiller can successfully process it and if not, what type of log file is produced with errors. BTW, another thing to check would be if there are any .log files where with the same base file name as the expected PDF file would have been. That would be indicative of the Distiller failing with a PostScript error.
If none of these issues somehow ring a bell, I'm pretty much out of tricks other than having hand's on with your system (sorry, that's a bit out of my realm at Adobe). Maybe other participants in this forum have additional things for you to look at and try.
I honestly don't think the Distiller itself is your problem. Try running the Distiller application from the Windows Start menu. If it starts up and gives you a window, then it is probably OK. I think that something to do with how the Distiller Assistant PostScript driver instance is hooked in is the cause of the issue.
Quite frankly, the Distiller is one of the most stable and solid pieces of Acrobat. It is changed the least from Acrobat 5 to Acrobat 10.
You could conceivably download a free trial of Acrobat X Pro <https://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=e n> (there is no trial version of Acrobat X Standard) good for 30 days, but you would need to totally uninstall your copy of Acrobat 5 first. I honestly don't know if that would solve your problem which may be in the bowels of Windows and it driver/spooling system itself.
Also note that at this point, regrettably, there is no upgrade price available for any version of Acrobat earlier than Acrobat 7. You would need to buy a whole new copy of Acrobat.
By the way, how old are the copies of Microsoft Word and Corel WordPerfect that you are currently running? Want to make sure of compatibility.
I had missed this discussion earlier. I have AA5 running on one XP machine and it runs fine (OK, I have machine running from AA4 through AA9 and running XP through Win8). The are issues of opening new PDF files from else where, but it creates files just fine. The starting point for trouble shooting AA5 is to open a file your word processor or other application and select the print option (typically File>Print). Select the Acrobat Distiller printer. Once selected, check print-to-file and then OK. You should get a menu to name the file -- be sure you keep track of where you put it. Then, start Distiller and open the file you just created to create a PDF. This is the most basic method of creating a PDF in AA5. I will assume that this works. If it does not, Distiller should give you appropriate errors, typically related to fonts -- copy the error statement and post it here if it happens.
If it works, then go back and repeat the process, except do not check print-to-file. I am assuming that this stage will not work based on what you have said. If it does not, then your problem is most likely that AcroTray is not running in the background. The program can be found in the Distiller folder of your installation. It normally will be listed in the startup folder (START>PROGRAMS>STARTUP) as Acrobat Assistant. If it is missing, you may have accidentally deleted it from the startup.
Let us know how it goes.
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