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HarryM7
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Early 2011 Macbook pro 15" Mountain Lion - CS 6 Photoshop crashes on start up every time

Jul 30, 2012 12:28 PM

Tags: #photoshop #cs #6 #crashing_when_loading

CS 6 Photoshop stopped working on my MacBook Pro under Lion.

After installing Mountain Lion over Lion it still crashes every time.

 

All other CS 6 apps run fine.

 

  I have all latest updates from Adobe and Apple

 

  Here is an extract from the dump:

 

Process:         Adobe Photoshop CS6 [1637]

Path:            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

Identifier:      com.adobe.Photoshop

Version:         13.0.0 (20120315.r.428)

Code Type:       X86-64 (Native)

Parent Process:  launchd [263]

User ID:         501

 

Date/Time:       2012-07-30 12:11:17.031 -0700

OS Version:      Mac OS X 10.8 (12A269)

Report Version:  10

 

Interval Since Last Report:          175569 sec

Crashes Since Last Report:           10

Per-App Interval Since Last Report:  80 sec

Per-App Crashes Since Last Report:   9

Anonymous UUID: DACDAEB3-CA8A-4A7B-BF49-6A6EABAA0CBE

 

Crashed Thread:  4

 

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

 

Application Specific Information:

abort() called

 

Thread 0:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib          0x00007fff8f152faa pread + 10

1   com.apple.CoreServices.CarbonCore      0x00007fff948e8e6f BasicRead(FileRecord*, short, long long, unsigned long long*, void*, unsigned long long*) + 618

2   com.apple.CoreServices.CarbonCore      0x00007fff948fd6e3 PBReadForkSync + 85

3   com.apple.CoreServices.CarbonCore      0x00007fff948fade0 FSReadFork + 45

4   com.apple.CoreServices.CarbonCore      0x00007fff94911273 FSNewMap + 196

5   com.apple.CoreServices.CarbonCore      0x00007fff94911112 FSOpenResourceFile + 112

6   com.apple.CoreFoundation        0x00007fff8b725264 _CFBundleOpenResourceFile + 196

7   com.apple.CoreFoundation        0x00007fff8b725032 CFBundleOpenBundleResourceFiles + 338

8   com.apple.CoreFoundation        0x00007fff8b724e78 CFBundleOpenBundleResourceMap + 24

9   com.adobe.Photoshop             0x00000001005c0fe7 0x100000000 + 6033383

10  com.adobe.Photoshop             0x00000001005c0ed8 0x100000000 + 6033112

11  com.adobe.Photoshop             0x0000000100181154 0x100000000 + 1577300

12  com.adobe.Photoshop             0x00000001001812cc 0x100000000 + 1577676

13  com.adobe.Photoshop             0x0000000100ae9305 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 2699685

14  com.adobe.Photoshop             0x0000000100ae8e55 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 2698485

15  com.adobe.Photoshop             0x0000000101948c4e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17771246

16  com.adobe.Photoshop             0x0000000100bba7a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3556932

17  com.adobe.Photoshop             0x0000000100c51f73 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4177427

18  com.adobe.Photoshop             0x00000001007b045b boost::system::system_error::what() const + 1998427

19  com.adobe.Photoshop             0x00000001007b0999 boost::system::system_error::what() const + 1999769

20  com.adobe.Photoshop             0x000000010054b24c 0x100000000 + 5550668

879 Views   5 Replies   Latest reply: Curt Y, Jul 30, 2012 7:40 PM
 
Replies
  • Chris Cox
    Currently Being Moderated
    1. Chris Cox,
    Jul 30, 2012 2:17 PM   in reply to HarryM7
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    You have a corrupt install of some resource file that Photoshop is trying to load.

    It could be Photoshop itself, a plugin, or an OS library.

     

    Try disabling plugins to see if they're the cause.

    If that doesn't work, reinstall Photoshop.

    And if that doesn't work, you'll need to do a clean install of the OS.

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
    Currently Being Moderated
    2. Noel Carboni,
    Jul 30, 2012 2:20 PM   in reply to HarryM7
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    I hate to ask the obvious, but have you tried clearing the Photoshop preferences to defaults?

     

    Press and hold Command - Shift - Option on a cold start of Photoshop.  You'll get a dialog asking you to confirm the deletion of existing preferences if you get the keys down quickly enough.

     

    -Noel

     
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  • HarryM7
    Currently Being Moderated
    3. HarryM7,
    Jul 30, 2012 6:27 PM   in reply to Noel Carboni
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    Noel,

     

      Thank you for the suggestion.

     

        I see the dialog giving me the option to confirm the deletion of existing preferences

            but cannot get to it. The crash happens to fast.

     

          Using Disk Utility on my hard drive it showed an orphaned block.

             Some PS  module may have gotten corrupted the last time it closed.

     

           I think a PS reinstall is the best bet now.

     

              Thanks again,

                   Harry

     

         Screen Shot 2012-07-30 at 6.19.26 PM.png

     
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  • HarryM7
    Currently Being Moderated
    4. HarryM7,
    Jul 30, 2012 7:04 PM   in reply to Chris Cox
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    Chris,

     

       Thank you for your response.

          My last attempt before reinstall was to remove the plists for PS CS6.

           That didn't work so I followed your suggestion and uninstalled the entire CS6 Design & Web Prem Suite.

     

        Reinstall was a breeze and now I have a working PS.

     

      

          Thank you for your help,

     

               Harry

     
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  • Curt Y
    Currently Being Moderated
    5. Curt Y,
    Jul 30, 2012 7:40 PM   in reply to HarryM7
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    HarryM7 wrote:

     

    Noel,

     

      Thank you for the suggestion.

     

        I see the dialog giving me the option to confirm the deletion of existing preferences

            but cannot get to it. The crash happens to fast.

           I think a PS reinstall is the best bet now.

     

    If you see the splash screen you are too late with your keystrokes to get the reset prefernces window.

     

    A re-install will not change this file, so it it had errors before it will have them after a re-install.

     
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