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Creative Cloud application not installing

Jul 30, 2012 11:04 PM

Tags: #creative_cloud_installation

I recently purchased a subscription to the Creative Cloud suite. Tonight I tried installing my first application--Acrobat X. The Adobe Application Manager said it was installing the program, then it said the installation failed, then it said the program was installed. However, I can't find it anywhere--it isn't anywhere on the Windows Start menu, nor is it anywhere in my \Program Files\Adobe\ directory. I also opened Control Panel > Add or Remove Programs and it isn't showing as an installed program there either. I restarted my computer and still nothing.

 

As far as I can see, the Adobe Application Manager has no option for uninstalling and/or reinstalling a program; once it thinks the program is installed, that seems to be that.

 

I am running Windows XP Professional SP3 and I have Adobe Design Premium CS5 (with Acrobat 9 and Reader X) installed. I am assuming that it is possible to have both CS5 and any of the Creative Cloud applications installed; I certainly don't want to uninstall CS5 and then find I can't install the Creative Cloud apps.

 

Thank you for any help you can offer.

 

regards,

 

Marina

 
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