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Benzart151
Currently Being Moderated

Photoshop and Illustrator won't install.

Jul 31, 2012 6:30 AM

The download status bar on the application manager gets all the way to the end and gets stuck there and the program never installs. I left Illustrator for three days and it was still stuck. It also took more than 24 hours to install InDesign. I tried using the Adobe cleaner tool to remove any remnance of CS4 apps but it wouldn't run on my computer. I got what looked like a command line screen for about a second. Too fast to even think about reading what it said. Any ideas? I can't work without these two programs.

 
Replies
  • Currently Being Moderated
    Aug 1, 2012 5:06 PM   in reply to Benzart151

    Hi Benzart151,

     

    Might try download the trial version of these products and converting them to licensed Creative Cloud using the "License This Software" button

     

    or try installing again when working in a new administrative user account

     

    -Dave

     
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